Paragon Honda - Service Center

Could be better.. I brought my 2005 Accord in on 4/1/16 to have the Airbag recall/fix done. I had called in advance to make the appointment, expecting to simply drop th I brought my 2005 Accord in on 4/1/16 to have the Airbag recall/fix done. I had called in advance to make the appointment, expecting to simply drop the car off there, go to work, and come back in the evening to pick it up. I was quite unhappy to have to wait so long outside in a line of cars until I was eventually able to drive it inside, causing me to come in late to my job. The airbag recall was done, but there still is an intermittent issue with the airbag indicator light coming on, which I will have to call Michael Valencia (whom I dealt with when I was there) to see about getting it fixed, as it may not pass Inspection when its performed next month. I also have a 'check engine' light indicator, to which, Valencia mentioned some things regarding the catalytic converter, and a replacement cost of about $1,700. Its still unclear to me on why my car, which only has 44K miles would have any issue with 'check engine'... hopefully, there is a much simpler and less expensive solution to fixing what should be a very minor issue, such as disconnecting-reconnecting the battery to remove the indicator and then do the Inspection so that it passes. Valencia called me later to inform that the brake and power steering fluid should be changed. Although I agree that these fluids should be changed at some point, I dont consider these tasks to be very difficult or time-consuming for a Honda mechanic to do, thus, I consider having to pay close to $400 for just these two things to be quite excessive. I was told to do a throttle-body service, but I declined, as I just cant afford to pay as much as the dealer wants to charge. In conclusion, I was also upset when I went back to Paragon yesterday evening to pick up my car. Valencia already left for the day, so I went inside and waited, and waited.... I finally decided to not waste more time, and just went over to someone who was at his desk chatting on his cellphone, in order to get my work papers so I could finally pay the bill and go home. After the bill was paid, I then had my patience tested even further with a long wait to have the car driven over so that I could leave. I had to remind the lady three times to call the attendant and have him bring the car to me, sigh.... Based on yesterday's experience, I dont see any reason to visit Paragon Honda again. When my Inpection is due next month, I'd rather just go to 'Pep Boys', where I can simply park the car in their lot, get to the counter within a few minutes and have the work ready to be done, and its usually not a long wait to get the car when its ready. They also send discount coupons to me on a regular basis, which is appreciated, as I am struggling financially with alot of debt, and Honda dealer prices are just too expensive for most things. (folks- how long and how hard is it to change two fluids, its not a major engine repair or anything like that! , I'm sure I have to work alot longer to earn the same almost $400, that I had to pay the dealer for the simple job). More

Complete trust. Very friendly- they had everything ready from the rental to having my car done the next day, and I asked the guy to run it thru the car wash after and Very friendly- they had everything ready from the rental to having my car done the next day, and I asked the guy to run it thru the car wash after and he did. More

Excellent Great dealer,Best service center we've ever dealt with.Amazing people,professional and helpful.I would like to give my extreme appreciation to Anthony Great dealer,Best service center we've ever dealt with.Amazing people,professional and helpful.I would like to give my extreme appreciation to Anthony! for the past 11 years of great treatment. I recommend the dealer and the service 100%. More

Service Visit I brought my car in for an oil change today and It was the quickest service visit that i've ever had. They have a very nice waiting area and great cus I brought my car in for an oil change today and It was the quickest service visit that i've ever had. They have a very nice waiting area and great customer service, especially Anthony and Jason. I will definately come back the next time that I need my car serviced. More

Excellent customer servcice I have been to Paragon Honda over 20 times ever since I purchased my Honda in 2007. They always are very helpful in explaining what needs to be done I have been to Paragon Honda over 20 times ever since I purchased my Honda in 2007. They always are very helpful in explaining what needs to be done and I trust their assessments. They are always willing to help you out and are very customer service focused. More

Great service and people It was my second visit to paragon service, and it was great as the first. They are really nice and explain the answers to your question. I recommend t It was my second visit to paragon service, and it was great as the first. They are really nice and explain the answers to your question. I recommend to been cared by Jason Quaies. Jason knows what he is doing and will help with any concern that you might have. More

Great job, very friendly atmosphere Came in for regular check up and service was friendly and helpful, when I came in was addressed promptly. my service needs were handled well. Came in for regular check up and service was friendly and helpful, when I came in was addressed promptly. my service needs were handled well. More

Easiest part of my day I was able to drop my car off and leave . They called once my car was done , they were kinda busy ( like always ) , but it was ready when promised , s I was able to drop my car off and leave . They called once my car was done , they were kinda busy ( like always ) , but it was ready when promised , so I was able to plan my day . Great job, thanks More

Excellent Overall Any time I've been to this center, everyone has always been friendly and caring. They always take care of any questions, concerns or issues with my ca Any time I've been to this center, everyone has always been friendly and caring. They always take care of any questions, concerns or issues with my car. I usually wait for Jason Q cause he is the best. Will continue to go to this service center for as long as I have a Honda. More