Paragon Honda - Service Center

After reading through the less than enthusiastic reviews of Paragon Honda, I felt compelled to add my review of the routine service appointment with their Service Dept. My experience was clearly atypical to of Paragon Honda, I felt compelled to add my review of the routine service appointment with their Service Dept. My experience was clearly atypical to the experiences shared by others here, yet it was surprisingly friction free, and painless:<br><br>I made an appointment for the mandatory NYS Inspection, a procedure that repeats itself every year, and is inexpensive yet time-consuming. <br><br>I telephoned Paragon's Service Dept (same number as Sales, 7185075000, follow the prompts for service) and was promptly connected to one of Paragon's Service Reps. The Rep took my information and asked for my availability after which we found a suitable date for the appointment. I work late, so I specified a late hour arrival, 5pm. It was important that the dealer acknowledged that they were able to inspect my car so close to closing time (I think they close around 6:30pm on weekdays). <br><br>The Rep politely explained that an inspection could take a 'long time' to complete, and that I should be 'prepared' to spend a few hours waiting. That was reasonable and therefore expected.<br><br>On the appointed date and time, I pulled into Paragon's Service area, following the instructions from one of their lot attendants. The area seemed very busy. Uniformed mechanics worked on dozens of cars, and Service Reps (they call them Service Writers, because they 'write up' repair tickets for customers) were talking to arriving customers. <br><br>Immediately, I was approached by one of the writers who addressed me by my name. Pleasantly surprised, I thought they must have checked the appointment logs and were waiting for me to arrive.<br><br>The inspection went without any problems, as I have a fairly new car, which I bought courtesy of Paragon Honda a few years back, and which I hope to keep for a few more inspection periods. <br><br>After the new inspection sticker was attached to the windshield, and the forms signed, the Service Reps recommended an oil change and a tire rotation. Once again, I was surprised, as I was prepared for a long list of 'necessary repairs'. I declined and moved on to the part which contained no surprises:<br><br>The bill. It was exactly what I expected it to be. No additional charges, no 'miscellaneous dealer' fees. <br><br>It was after 7pm when I pulled out of the service area. The heavy motorized chains were lowering the massive gates of Paragon's Service Dept behind me. <br><br>Turns out, I was the last and a very late customer of the day, yet Paragon kept their entire Service Department open so that the mechanics could finish my inspection.<br><br>Customer Service in my book.<br><br> More

Dealing with Paragon Honda is a plain out nightmare. Terrible service. In one case my husband waited in a long line of cars for service one morning; was mysteriously directed into an empty building no Terrible service. In one case my husband waited in a long line of cars for service one morning; was mysteriously directed into an empty building no other cars were directed to; when he asked the person who directed him if he was sure this was where he was supposed to wait, the man said yes; some time later another employee drives a car in and asks my husband what he's doing in there. Duh. So now, guess what, my husband has to go to the BACK of the LINE and start over; when he gets to the front, sorry, no more cars accepted today.<br><br>This was our second experience; we went back against our better judgement (first experience a real nightmare) because they're the only dealer near us.<br><br>We'll go ANYWHERE for service but this place in the future. More