Paramount Kia of Hickory

Very professional, organized process, Justin was very friendly and helpful when finding the right vehicle for me! I would greatly recommend this dealership! I love my new Kia! friendly and helpful when finding the right vehicle for me! I would greatly recommend this dealership! I love my new Kia! More

Justin was super welcoming, helpful, and made sure to answer all my questions. He definitely changed my view of how a car salesman should be for the better! answer all my questions. He definitely changed my view of how a car salesman should be for the better! More

Not a good overall experience! We purchased a Toyota Highlander from here and Donovan was the sales member we dealt with. We were there in the evening and by the time our test drive was over and our dec Highlander from here and Donovan was the sales member we dealt with. We were there in the evening and by the time our test drive was over and our decision to purchase was made it was closing time. Donovan and a member of the finance team stayed to finish up the paperwork and sale. As a negotiation of the sale we were promised a new set of tires, as the ones on the vehicle were at the wear bars, two missing headrests and a "button cover" that was missing for the climate control knob, and the car would be cleaned. Needless to say, everything went downhill from the time we signed our name. Communications on updates on the remaining items was only when we would call or text to try and get information and was still very slow responses to get back or just didn't happen. We were supposed to bring the car in the following Sat for the tires but it ended up being another week because they did not order them. When we did take it in and they were supposed to clean it as well, that never happened. Donovan was out on the Sat he told us to bring it in, which is understandable because he was getting married. However, he had told us a loaner would be available, as well as the headrests and a gift card for dinner, since it had been such a headache. Well, we get there and no one knows about the loaner or headrests and I did not even mention the gift card b/c I figured they did not know about it either and it was not worth the hassle of even going through. Art was very helpful in getting us a loaner and another gentleman was able to locate the headrest. We were told service would call us when they were finished with our car, which would be sometime that day. The service dept closes at 4pm on Sat and by 3pm we had heard nothing. I tried calling both the sales number and service number and never got an answer. I finally called Art on his cell, which he had wrote down on the loaner car paperwork. He called back and said our car was done and service were expecting us at 3. I'm not sure how we were to know that when we were told we would be called when it was done and never was. When I got there to pick the car up, the new tires were on but they did not even take the time to put the headrests on, just laid them in the back seat. They didn't bother to wash it as promised either. All in all, it was a very disappointing experience. I do not hold out any hope for the missing knob cover, or the a supposed gift card. Art was the most help but I did explain to him, when I picked up the car, that I was regretful in giving my business to Paramount Kia. To spend $20K+ and get that kind of service and headache was very disappointing. The 2 stars are for Art and his help, other than that, it would have been zero. I've learned my lesson. More

David Hoover greeted us when we arrived at the dealership with a very friendly welcome. He had us in the new 2022 Carnival, the vehicle we were there for, test driving it within a couple of minutes, pointing with a very friendly welcome. He had us in the new 2022 Carnival, the vehicle we were there for, test driving it within a couple of minutes, pointing out the wonderful features and making the drive very pleasant and reassuring. Our purchase went very smoothly, and upon our request for a speedy purchase due to a tight schedule, we were the owners of our dream car in a very short time and able to make our other appointments for the day! We are so pleased with David and everyone that worked with us to make it happen. Thanks again, David and God bless you! More

I had a wonderful experience with justin he really helped me and it was a fantastic buying experience my new car will be loved for years to come. me and it was a fantastic buying experience my new car will be loved for years to come. More

Justin Mathis is a great salesperson reminded us so much of our son. My Kia Sportage seems to be great. hope. So far I really am enjoying it. Thanks of our son. My Kia Sportage seems to be great. hope. So far I really am enjoying it. Thanks More

This dealership is amazing! They listen to your needs and show you vehicles that meet those needs. The car buying process at Paramount is exceptional. show you vehicles that meet those needs. The car buying process at Paramount is exceptional. More

Tim was an overall great guy, this was my first time buy a car and I didn't feel rushed or like he was trying to push me into a certain car. Really nice first experience! a car and I didn't feel rushed or like he was trying to push me into a certain car. Really nice first experience! More

We had a great experience. Everyone treated us with respect. Justin was one of the best salesman I have met. He was straight forward with all answers. He helped us to get to the numbers we were looking respect. Justin was one of the best salesman I have met. He was straight forward with all answers. He helped us to get to the numbers we were looking for . He never said he couldn't help us out. He went above and beyond to help us get into our new car. More

Everyone was a great help I bought then decided to take it back and by a brand new 2021 soul they where a great help on doin that it back and by a brand new 2021 soul they where a great help on doin that More