Paramus Hyundai - Service Center

If you’re considering taking your Hyundai in under the warranty—whether it’s the 100,000 or 150,000-mile coverage—do not even think about going to this dealership, because you’ll always end up with a cost warranty—whether it’s the 100,000 or 150,000-mile coverage—do not even think about going to this dealership, because you’ll always end up with a costly surprise. They keep your vehicle under the pretense that it’s being inspected under warranty, only to later tell you that the issue isn’t covered, and you’re left with a hefty bill. The service is rude, and it feels more like they’re after your money rather than trying to help you. While I was there, I even had the chance to speak with an elderly gentleman who was also seeking service for a key issue, and he was extremely upset because they were charging him $1,000 for it. If you own a Hyundai—which in my opinion and experience are not good vehicles to begin with—do not even think about taking it to Paramus Hyundai. Instead of helping you, they’ll charge you even for the inspection. I honestly don’t understand why Hyundai takes pride in its warranty when it’s essentially useless—you end up having to pay for everything anyway. I’ve been there three times, and every single time I’ve left angry and disappointed. I never want to go back, and I certainly will never buy a Hyundai again. You’re better off taking your car to a local mechanic, who might even do a better job, because at this dealership they only care about profit—not about helping their costumers. More

6 weeks ago after getting extended warranty notice for peeling paint I called Paramus Hyundai to schedule repair . The anonymous woman on the phone said they were swamped and weren't taking anymore paint peeling paint I called Paramus Hyundai to schedule repair . The anonymous woman on the phone said they were swamped and weren't taking anymore paint repair appointments. I asked If she could at least add me to the appointment list but she declined . Seems like these types of dealerships are quick to take your $ when buying a car and for repairs / maintenance but they don't want to be responsible for their company's defective paint extended warranty. I'll never do business with them More

Looking forward to my new paint job! ! I am number 61 on the list, Could take a year! Consider this my receipt. Peace out Vivian!! ! I am number 61 on the list, Could take a year! Consider this my receipt. Peace out Vivian!! More

Their service department will rip you off and not complete the actual service needed. In 26 years of driving I have never heard of a ventilation cleaning service. complete the actual service needed. In 26 years of driving I have never heard of a ventilation cleaning service. More

My car 2012 elentra broke down just before I start my cancer treatment took it to hyundai thinking I was doing the right thing..The service advisors have no humanity or compassion all it matters is that cancer treatment took it to hyundai thinking I was doing the right thing..The service advisors have no humanity or compassion all it matters is that sale. I was charge 2000 for new spark plugs coils and clips.. and an extra 400 for not doing the rest of the repairs. Where is this world heading..The service advisor NEVER told me that I was going to be charge for the repairs that I did not want at this time. Told her of my situation all I got was well I really need to know now so I can order the parts... More

Bad Part service and mechanic service also service menagement. They just want to take money menagement. They just want to take money More

My Kona’s blind spot warning stopped working so I went to Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and expla Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and explained what needed fixing and why. He. Was thorough and very pleasant. I w/o continue to use Paramus Hyundai in the future More

Very bad service experience! I arrived with a 3-year-old car that was under the manufacturer's warranty and serviced on time, they didn't know how to locate the fault, so they a I arrived with a 3-year-old car that was under the manufacturer's warranty and serviced on time, they didn't know how to locate the fault, so they asked me to pay for two hours of diagnostics or perform various maintenance operations on the grounds of poor maintenance. I have all the approvals for timely treatments at an authorized Hyundai garage. In addition, when I wanted to pay, it took several hours to examine a State Department card that was clearly tax exempt. My wife wasted precious time with a small child in the garage without receiving an appropriate response from the employees or from the manager who transferred the responsibility to the accounts management department and did not give me the opportunity to speak with them. Just a bad experience. More

Avoid This Dealership! I brought my 2011 Hyundai Sonata in for a clock spring replacement under an extended warranty (TSB 17-BE-004-1). The car showed every sign of a brok I brought my 2011 Hyundai Sonata in for a clock spring replacement under an extended warranty (TSB 17-BE-004-1). The car showed every sign of a broken clock spring, but they insisted on quoting a 2-hour diagnostic, even though the TSB states the diagnosis only takes 20 minutes. They confirmed the clock spring was faulty, but then claimed the airbag light was on for a different reason and are charging me $450! Despite me being clear that I only wanted the clock spring diagnosed, they still pushed unnecessary diagnostics. I would never bring my vehicle here for any service... Even warranty work! More

they are worst dealer service provider . After going in 3 times for repair for engine issue they keep on coming up with different issue and no warranty provided on the work done .And the amo After going in 3 times for repair for engine issue they keep on coming up with different issue and no warranty provided on the work done .And the amount they are charging for repair are outrageous More