Paramus Hyundai

I would like to share the disappointment I experienced after purchasing a Hyundai and inform potential buyers. First of all, I want to point out that none of the promises made during the pre-sale proce after purchasing a Hyundai and inform potential buyers. First of all, I want to point out that none of the promises made during the pre-sale process were fulfilled when I went to buy the vehicle. Before the sale, I was told that the car would be delivered with a full tank of gas, any minor existing scratches would be repaired, and winter mats would be provided as a gift. However, when I took delivery of the car, I was told to come back a week later for all these issues to be addressed. When I returned a week later, they rudely told me, “We cannot help you,” and sent me away. Shortly after taking the vehicle (2025 Model Santa Fe Hybrid), the driver’s seat adjustment mechanisms stopped working and began making noise. But the main issue is much more serious: if the car is driven for more than 30 minutes, a locking sound comes from the steering wheel, and it becomes extremely difficult to turn. I took the car to the service center and documented the issue with a video. They told me, “We will call you tomorrow,” and requested the video showing the problem. I sent the video, and the next day they called to say they could not replicate the issue and asked me to bring the car back. When I went back, I asked, “You saw the video and heard the sound; why aren’t you inspecting the steering wheel?” I then learned that the service center had only tested the car for 15 minutes, even though I had clearly stated that the problem occurs during drives longer than 30 minutes. The response I received was shocking: “We do not have the time or luxury to test your car for more than 15 minutes.” In other words, even though a critical safety component like the steering wheel was defective, they refused to repair it due to “lack of time.” After repeated insistence, the solution they proposed was even more surprising: I was asked to let the sales managers use my car to commute to work and home while assuming all potential liabilities. In the event of an accident, I would be held responsible for any damage to both my vehicle and the sales manager, despite having clearly explained the seriousness of the issue. Finally, I contacted Hyundai USA. They said a ticket had been opened and that I would receive a response, but five days have passed without any follow-up. I took my car back from the service center, and the problem still persists. In conclusion, based on my experience, I strongly advise against purchasing a Hyundai. More

Unless your vehicle is still covered under warranty, I strongly suggest taking it to a trustworthy independent mechanic instead. My experience with Hyundai Service in Paramus has been extremely disappoint strongly suggest taking it to a trustworthy independent mechanic instead. My experience with Hyundai Service in Paramus has been extremely disappointing — I found their service practices to be unhelpful and lacking transparency. The sales manager, in particular, was unprofessional and difficult to deal with. Based on my experience, I would recommend considering brands like Honda or Toyota, which tend to offer more reliable vehicles and better customer service. More

I went to Hyundai Paramus for my complimentary oil change after more than six months since my last visit. They refused the service, saying my mileage was too low, even though Hyundai’s maintenance policy al after more than six months since my last visit. They refused the service, saying my mileage was too low, even though Hyundai’s maintenance policy allows oil changes every 6 months or 7,500 miles, whichever comes first. The staff was dismissive and not helpful — very disappointing experience. I won’t be returning. More

If you’re considering taking your Hyundai in under the warranty—whether it’s the 100,000 or 150,000-mile coverage—do not even think about going to this dealership, because you’ll always end up with a cost warranty—whether it’s the 100,000 or 150,000-mile coverage—do not even think about going to this dealership, because you’ll always end up with a costly surprise. They keep your vehicle under the pretense that it’s being inspected under warranty, only to later tell you that the issue isn’t covered, and you’re left with a hefty bill. The service is rude, and it feels more like they’re after your money rather than trying to help you. While I was there, I even had the chance to speak with an elderly gentleman who was also seeking service for a key issue, and he was extremely upset because they were charging him $1,000 for it. If you own a Hyundai—which in my opinion and experience are not good vehicles to begin with—do not even think about taking it to Paramus Hyundai. Instead of helping you, they’ll charge you even for the inspection. I honestly don’t understand why Hyundai takes pride in its warranty when it’s essentially useless—you end up having to pay for everything anyway. I’ve been there three times, and every single time I’ve left angry and disappointed. I never want to go back, and I certainly will never buy a Hyundai again. You’re better off taking your car to a local mechanic, who might even do a better job, because at this dealership they only care about profit—not about helping their costumers. More

6 weeks ago after getting extended warranty notice for peeling paint I called Paramus Hyundai to schedule repair . The anonymous woman on the phone said they were swamped and weren't taking anymore paint peeling paint I called Paramus Hyundai to schedule repair . The anonymous woman on the phone said they were swamped and weren't taking anymore paint repair appointments. I asked If she could at least add me to the appointment list but she declined . Seems like these types of dealerships are quick to take your $ when buying a car and for repairs / maintenance but they don't want to be responsible for their company's defective paint extended warranty. I'll never do business with them More

Looking forward to my new paint job! ! I am number 61 on the list, Could take a year! Consider this my receipt. Peace out Vivian!! ! I am number 61 on the list, Could take a year! Consider this my receipt. Peace out Vivian!! More

Their service department will rip you off and not complete the actual service needed. In 26 years of driving I have never heard of a ventilation cleaning service. complete the actual service needed. In 26 years of driving I have never heard of a ventilation cleaning service. More

My car 2012 elentra broke down just before I start my cancer treatment took it to hyundai thinking I was doing the right thing..The service advisors have no humanity or compassion all it matters is that cancer treatment took it to hyundai thinking I was doing the right thing..The service advisors have no humanity or compassion all it matters is that sale. I was charge 2000 for new spark plugs coils and clips.. and an extra 400 for not doing the rest of the repairs. Where is this world heading..The service advisor NEVER told me that I was going to be charge for the repairs that I did not want at this time. Told her of my situation all I got was well I really need to know now so I can order the parts... More

Bad Part service and mechanic service also service menagement. They just want to take money menagement. They just want to take money More

My Kona’s blind spot warning stopped working so I went to Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and expla Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and explained what needed fixing and why. He. Was thorough and very pleasant. I w/o continue to use Paramus Hyundai in the future More