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Park Ave BMW

Rochelle Park, NJ

4.9
3,712 Reviews

216 Route 17

Rochelle Park, NJ

07662

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3,712 Reviews of Park Ave BMW

June 30, 2015

Bait you in and change the deal Got a quote with the salesman jack over the phone for a 5 series diesel. Asked for a quote for everything out the door and was given a price. When I g More

by hemal3240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan McGowan
Jul 09, 2015 -

Park Ave BMW responded

The customer worked a deal over the phone on a demo and agreed to the numbers prior to coming into our showroom. When the customer arrived and was in our finance department reviewing the numbers he asked where it showed the tire and wheel warranty in the deal. Our finance manager explained that the tire and wheel warranty was not included and called the salesperson in to his office to discuss. The sales person said that they never discussed having the warranty included and that if he wanted to get it he could speak to our finance manager when he arrived. The customer got very upset and said that he was promised it. Our sales person apologized for any misunderstanding numerous times and lowered the payment to show good faith and our willingness to work with the customer. He declined and walked out and wrote the negative dealer rater. He called two weeks later he called and left me a message saying that if I would still honor the deal he would take the car and remove the dealer rater. I called him back and accepted his offer only to be told that now he wants more of a discount or he will not remove the dealer rater. We have decided that the customer is not dealing in good faith. Gregg Berkowitz General Sales Manager

June 30, 2015

Astonishing professional and etique! Tina is by far one of the best salesperson I have encountered at Park Ave BMW. Not only was she informative, she was patient when explaining plans and More

by Kjh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Minano
June 30, 2015

Amazing experience at Park Ave!! Park Ave BMW is the only dealership I would go to. AND Jack Gomes is the only person I would want to help me in the future. He was not pushy at all, a More

by rsharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 30, 2015

Perfect service We leased 320x from Park Ave BMW. The dealership perfectly met my expectation. People new their subject matter. There were no tricks with price or hi More

by oz6911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 29, 2015

Purchased 228I Xdrive Convertible Rob was willing to talk to us and offered us a no pressure experience that allowed my husband and I to reach a decision that was comfortable for us. R More

by margesan63
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ermatinger
June 28, 2015

New Lease I recently leased a 2015 435xi Gran Coupe from Dan Paley. Dan was very nice, persistent and he made sure I got the car and the deal that I wanted. I h More

by JOC80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 27, 2015

Thank you Hans Hans Lee was very helpful, polite, and extremely effective in my purchase of the new X5. I highly recommend his services and appreciate Hans for the s More

by Tak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Lee
June 24, 2015

Great experience - Hans is the best!! Worked with Hans on a trade-in and purchase of used 535d. Great experience. Hans is easy to work with and very thorough. Great job, Hans! More

by SteveJ
Recommend Dealer
Yes
Employees Worked With
Hans Lee
June 23, 2015

Best Car Experience to Date I have been buying cars for 25 years, and I dread the experience. I have never had a better experience than I had with Hans Lee and Park BMW. Fast, More

by atombomb28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Lee
June 23, 2015

Was like yor meet with old friend!!! Juan Polo I was afraid to contact a new salesperson, but the experience was great, he explain all differences bet each model and give me the best option. More

by X3 buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Polo
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