Park Ave BMW

Quick and efficient service from start to finish. I really appreciated the detailed video explaining what’s going on with my vehicle, and Daryl was incredibly helpful throughout the process. I really appreciated the detailed video explaining what’s going on with my vehicle, and Daryl was incredibly helpful throughout the process. More

Thank you for the great service I hope next time you have more variety of food like snacks and sandwiches. more variety of food like snacks and sandwiches. More

Had a great experience! Top notch professionals in their service department. Would highly recommend them. Top notch professionals in their service department. Would highly recommend them. More

I had my daughter's car service here for a oil change a few weeks ago . I was informed that the airfilter needed to be changed and was quoted $65 plus tax. Even knowing I can do it myself for like $35 I to few weeks ago . I was informed that the airfilter needed to be changed and was quoted $65 plus tax. Even knowing I can do it myself for like $35 I told Park Ave to do it this way its done. I receieved the car back, oil change done , air filter changed and car washed. When I went to pay for it the service to change the airfilter was now $93 with a EPA charge of $9 and $12.50 misc charges added. My service adviser was not available and I had to leave so I paid it and reached out after. The service adviser told me those charges were for EPA disposal and supplies used to clean my car? Regardless these charges were not disclosed to me and if they were I would of told them not to do the service . Dealers can charge what they want but they need to be upfront about it. I asked for the undisclosed charges of $22 to be removed but never heard back from anyone. I do not like when dealers are not upfront with fees especially when they are xx, and do not get back to their clients to fix it. If this is how they do business then they lost a good customer and I'll go elsewhere. I am hoping they see this complaint so maybe we can fix this since they don't respond to emails. If not I know I need to go back to Prestige BMW. I bought my car from Park Ave and had a great experience which is why I gave them a chance to service my vehicles. I never had a problem like this before servicing my cars and I don't want to start now! More

My 2021 M440i had a chipped exhaust valve. BMW recommends replacing the engine in such cases as the piece of chipped value could further damage the engine. The price that I was quoted for a BMW recommends replacing the engine in such cases as the piece of chipped value could further damage the engine. The price that I was quoted for a new engine was $36,000. When I said that I can not afford that much, the team at BMW began to look for other options. They decided to tear the engine apart at reduced labor rates to see if my current engine could be salvaged. In the end they replaced the chipped value and performed a thorough inspection to determine the chip was no longer inside the engine. In the end they were able to repair my car to it like new condition for $6,500. $6,500 is a lot but it is much less than $36,000. I will always return to Park Avenue BMW for my auto needs, be it service or sales. More

I just want to say that my Park Ave BMW purchase of a 2022 Pre Certified M440i xdrive convertiable was one of the best purchases I ever made. This is my 6th BMW ,first with Park Ave and the process was w 2022 Pre Certified M440i xdrive convertiable was one of the best purchases I ever made. This is my 6th BMW ,first with Park Ave and the process was wonderful. My sales adviser Rob Westervelt was awesome , very knowledgable of BMWs and went above and beyond to get the car prepped and delivered on time to me. More

I had an excellent experience purchasing my car from Mo at Park Ave BMW. Mo was incredibly knowledgeable, patient, and attentive throughout the entire process. He made sure I found the perfect car that met at Park Ave BMW. Mo was incredibly knowledgeable, patient, and attentive throughout the entire process. He made sure I found the perfect car that met all my needs and went above and beyond to ensure I was satisfied with my purchase. I highly recommend Mo and the team at Park Ave BMW for anyone looking to buy a car. Thank you, Mo, for making this such a positive experience! More

Have been a customer for more than 20 years. The best of the best. They always go out of their way to help. Like many dealerships where it is all about the sale these guys are all about service. The best of the best. They always go out of their way to help. Like many dealerships where it is all about the sale these guys are all about service. A all-around. More

Juan was great and got me what I needed in a timely fashion. Thank You! fashion. Thank You! More

Jenssy Diaz, at Park Ave BMW in Rochelle Park, NJ is by far the best sales person I had the pleasure to work with. From our first phone conversation until the time we met in person, he seems very knowledge far the best sales person I had the pleasure to work with. From our first phone conversation until the time we met in person, he seems very knowledgeable about the subject and answer all the questions I had. He offered different options based on what I was looking for and my needs. I've been leasing BMW for 9 years and I was not sure about leasing vs financing. Jenssy took the time to show me the pros & cons of both sides with the current market, making it easier for me to decide what option was best for me. I liked his recommendations and felt very comfortable with his suggestions . He went above and beyond suggesting different models/colors and prices. Thank you Jenssy for all your hard work and dedication and for getting me into my 2024 X5. I'm in love with my car!!!!!! More