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Park Ave BMW
Rochelle Park, NJ
3,708 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,708 Reviews of Park Ave BMW
June 30, 2009
Park Ave BMW service department is amazing !!!! I entered the service location at 530 Huyler Ave in South Hackensack with a problem with my front driver window. I was approached by David Bergamotto which lat the service location at 530 Huyler Ave in South Hackensack with a problem with my front driver window. I was approached by David Bergamotto which later I found that he was the manager. He was very nice and attentive to my matter. He had a service consultant ( Eric) write up my service order and got my car right into the service area. They set the expectation that it would take about 2 hrs to complete the work which I thought was key instead of just having me sit there with no clue on how long the job would take. My car was finished in less than the expected 2 hour time and I was on my way. I would recommend Park Ave Service to everyone. They are running at a high efficiency at this location. Thanks David Bergamotto and Eric. More
by anegron1
Employees Worked With
David Bergamotto and Eric, Dave Bergamotto, Eric Cuello
Helpful June 26, 2009
The ratings I have given are definitely from the experience we had with Park Avenue. From the quick and easy internet experience to the first call I received from Laura. In less than 24 hours, my wi experience we had with Park Avenue. From the quick and easy internet experience to the first call I received from Laura. In less than 24 hours, my wife was able to take home a car. Excellent service from Laura from start to finish and today Gregg Berkowitz is as helpful as she was. ONe of my friends has an M3 and his sister also bought a 3 series from Park Ave a few months ago, which means, great service brings in more happy and satisfied customers. More
by MPFaraon
Employees Worked With
Laura Fitzgerald, Gregg Berkowitz
June 25, 2009
I recently purchased a new BMW and had the best experience at Park Ave BMW with Aimon Altaai as my salesperson. He offers professionalism, service and valued honest opionions. He spent a lot of experience at Park Ave BMW with Aimon Altaai as my salesperson. He offers professionalism, service and valued honest opionions. He spent a lot of time with me and entertained many and various options, never losing patience nor his smile. I must've test driven half a dozen vehicles in my four visits with him. Never once did I feel pressured. Aimon is the ultimate salesperson. More
by ac
Employees Worked With
Aimon Altaai, Aimon Altaai
June 24, 2009
Stopped in for a minor repair without an appointment (reflector had dropped out of the bumper). Park Avenue replaced it while I waited with hardly question. This was interesting because there was a (reflector had dropped out of the bumper). Park Avenue replaced it while I waited with hardly question. This was interesting because there was a year old scratch on the bumper that made it look like I just hit something and the reflector popped out. This was not the case, however, and the Service Manager understood my explanation and fixed it no charge. The new service center is very comfortable as well. I was able to brows the web and check email from their terminals while I waited in the lounge. More
by dcr
Employees Worked With
not sure of the manager's name, Dave Bergamotto
June 15, 2009
Laura, did an exemplary job of helping us surprise our daughter with her gift of a 328 Coupe, but did so in a way that she and everyone at the dealership appeared to genuinly care about this special reque daughter with her gift of a 328 Coupe, but did so in a way that she and everyone at the dealership appeared to genuinly care about this special request we asked of her. They were genuine and sincere. In addition, we ran into a problem after the car was ordered, and as it was my responsibility at that point, Laura and the sales manager Greg Berkowitz not only changed my car, but did so in a way that did not embarrass me , and they always made me feel like a valued customer. In my opinion, everyone at Park Avenue Motors went well beyond what is typical, and did so with a genuine and believable sense of customer satisfaction. I have purchased many cars (Mercedes, Lexus, Saab.among others) and this was the most pleasant and much appreciated experience I have ever had in my years purchasing automobiles, or anything else for that matter. Thank you. Harvey Drill 8-13 hopper avenue fairlawn, nj More
by harveydrill
Employees Worked With
Laura Fitzgerald, Gregg Berkowitz
June 10, 2009
I purchased the bmw x5 4.8. Laura Fitzgerald made me feel at home in purchasing the car. She walked us the process being very informative and friendly which turned out to be a very pleasurable buying experie at home in purchasing the car. She walked us the process being very informative and friendly which turned out to be a very pleasurable buying experience. I definitely would recommend this dealer to all my friends and family and will continue doing business with them in the future. More
by cferreras
Employees Worked With
Laura Fitzgerald, Gregg Berkowitz
June 09, 2009
Laura Fitzgerald is GREAT to work with. I spoke to 3 other dealers in the area and no one was as knowledgable as Laura. She understands her product and knows how to get you want you want with minimal ha other dealers in the area and no one was as knowledgable as Laura. She understands her product and knows how to get you want you want with minimal hassles ans stress. I was very impressed by her and would recommend anyone looking for a BMW to see her first. More
by ebyrne
Employees Worked With
Laura Fitzgerald, Gregg Berkowitz
June 08, 2009
The easiest, most pleasant car buying experience I've ever had. Ms. Fitzgerald led off with her best price. There was no high pressure selling, no haggling. Park Avenue's quote for my new X5 was several ever had. Ms. Fitzgerald led off with her best price. There was no high pressure selling, no haggling. Park Avenue's quote for my new X5 was several hundred dollars lower than any price quote I had been given in New York. Since we didn't have to waste time dickering over the price, we were able to concentrate on an explanation of the car's many features. Ms. Fitzgerald spent a good half hour with me, going over the X5's controls and explaining the function of each. VERY helpful. Each step of the buying process was made as easy and convenient as it could be. I've already recommended Park Avenue BMW to both friends and relatives. More
by Grady_Niblo
Employees Worked With
Laura Fitzgerald, Gregg Berkowitz
May 28, 2009
This is an amazing story and for all the people that know me - this could have only happened to me! I recently purchased a 528i. This is my 4th car that I bought from Park Ave and was always very pleased wi me - this could have only happened to me! I recently purchased a 528i. This is my 4th car that I bought from Park Ave and was always very pleased with the sales/service department. I noticed that my oil light was coming on so Jeff F. in service (he is wonderful) told me to just stop in and because the car is new sometimes it burns oil in the beginning. I go on the internet to see if the service dept was going to be open on Monday (Memorial Day)I clicked on the new facility a pop up came up stating open Saturday and Mondy 9 - 5. But did not specify that it was for sales/service and it did not say SERVICE WAS CLOSED. So it was a beautiful morning and I said let me go get my oil then I will go shopping before I have company. So I drive to the new building (I have been there before) and I pull up to the garage door and it opens automatically like always and I pull in and the garage door closes behind me. I said to myself gee how come no one is sitting at the desks in the garage? All of the lights were on in the lobby and the TV's. So I get out of my car and I scream "HELLO" no answer. I go and walk into the lobby no one!! OK so I say to myself "Service is closed" and now I am stuck in this building and I can't get out. WHAT THE xxxx? So now I get back in my car and drive forward to the back garage door to see is it has a sensor that the door will open - nothing. I drive in reverse to the door that I came in at - nothing. Now I am starting to get really scared. I called one of my friends that works at BMW he didn't pick up. So I said to myself should I call the police? But if I do that they might think that I am robbing the place and tell me to come out with my hands up, lol. So I get out of the car again and walk to the panel that is by the garage door and I see a button that says "UP" so I hit it and the garage door opens and I pull out like a bat outta xxxx!! I see that the garage door didn't close. I said I have to tell someone so I drive to Park Ave Sales and I go and tell my Salesman (Dan Kenny). He contacts the GM - Wayne Carenza and they go to the building and lock it down. So the next day I call Wayne Carenza on the phone to tell him what happened (no one contacted me). You would think that someone would have called to ask if I was ok or thank you for alerting someone (NO). So while I was talking to Mr. Carenza on the phone I had told him that my car got keyed so bad and I was so upset about it. He said to me that's terrible I will contact Jeff F. in service and tell hime that I said "I WILL TAKE CARE OF IT FOR YOU". Now can someone give me there opionion on what that phrase means? My assumption is that he is going to pay for it. RIGHT? I kept thanking him and he said oh thats the least I can do because if you didn't let someone know that the garage was open we would have had more problems. I send Jeff F. an email stating that Wayne Carenza is going to be calling him to let him know that he needs to setup an appointment to get my car fixed. Jeff calls me in the afternoon and says to me that he spoke to Mr. Carenza and he didn't mean that he was going to pay to fix it. HE MEANT THAT JEFF SHOULD GIVE ME A DISCOUNT ON FIXING THE CAR!!!!!!!!!!!! I said to Jeff that is a lie. I call Mr. Caranza back and ask him what Jeff is talking about? He states that he said to me "I WILL HELP WITH THE COST OF THE REPAIR" so I say to him - why the xxxx would I thank you for that? I know people that fix cars. I can get it fixed without your help. So he said that I just "ASSUMED" that he was going to fix the car. So we were going back and forth and he said to me I will call my body shop to see how much it costs and get back to you in a few minutes. Well that was yesterday and he still did not call back. So now my retaliation will be: I WILL NEVER BUY ANOTHER BMW FROM PARK AVE. I WILL NEVER GO TO THERE SERVICE DEPARTMENT AGAIN. I WILL GO TO ANOTHER DEALERSHIP EVEN IF I HAVE TO DRIVE AN HOUR AWAY! I WILL WRITE A LETTER TO THE OWNER AND I WILL WRITE A LETTER TO THE CORPORATE OFFICE. The moral to this story is that I am an executive and our company stives on customer service. It is the #1 key to business thats why even in this economy we have a strong business. If I have an unhappy customer I make sure that I go out of my way to fix the problem and make them happy. I am extremely upset about the hole situation and I hate that he lied. I can afford to fix my own car - its the principle. More
by vincenzag
Employees Worked With
WAYNE CARENZA - GENERAL MANAGER
May 27, 2009
We recently lease a new BMW X5 with Park Avenue BMW. I can really say that our Internet Sales Consultant, "CRAIG CAYETANO", is trustworthy, he really knows his products and easy to deal with. With my pur can really say that our Internet Sales Consultant, "CRAIG CAYETANO", is trustworthy, he really knows his products and easy to deal with. With my purchase experienced I can really say that I wish all the car consultants are liked CRAIG. keep up the good worked and always be honest that will be your tickets for more sales. More
by rmed1222
Employees Worked With
CRAIG CAYETANO, Craig Cayetano
