Park Ave BMW

I was able to have BMW mechanics Mike and Joey perform my warranty oil change and safety check in the convenience of my driveway today. They were a great team and it only took 20 minutes. They even gave me warranty oil change and safety check in the convenience of my driveway today. They were a great team and it only took 20 minutes. They even gave me a few operating tips I didn't know about. First rate! More

There isn’t enough words to explain how great my service was here with Craig. Let me start by I came in 40 minutes to closing time due to my hectic work schedule and Craig did not even hesitate to help and was here with Craig. Let me start by I came in 40 minutes to closing time due to my hectic work schedule and Craig did not even hesitate to help and assist me in every way possible and even stayed past closing time to accommodate me. He was very thorough and upfront about everything from the beginning to end. He had me in my new car and out the dealership the very next day by afternoon time. Excellent service, beautiful car, I will definitely be returning to see Craig for a new one when my lease ends! More

Second time having my car repaired with Vince and Romy in the body shop. They really went the extra mile in working with my difficult insurance provider to make sure it paid it's fair share so I didn't have the body shop. They really went the extra mile in working with my difficult insurance provider to make sure it paid it's fair share so I didn't have to shell out more money from my pocket. And more importantly, the quality of the work was excellent and the car looked as good as new both times. More

Rachel was great and worked very hard to get me a finance deal on my m2. She went above and beyond in helping me secure my first M car . deal on my m2. She went above and beyond in helping me secure my first M car . More

Just abominable customer service. Unbelievably bad for a brand like BMW. Do not go there. brand like BMW. Do not go there. More

This is definitely dealership with the service on lower level than I am use to see from BMW. I reserved the car (CPO) with down payment the same day I contacted dealership. The deal was to come within 7 level than I am use to see from BMW. I reserved the car (CPO) with down payment the same day I contacted dealership. The deal was to come within 7 days (flew in NJ only because of the car!), check the car and buy it. When we arrived to dealership, they told us that they have to fix the rear left window opening (after 7 days they found this out?!) so it will take few more days to get it ready for shipping. On top of that, the car had 500 miles extra, because one of the managers was driving it after I made downpayment! The dealer I was working with was more appropriate for some street deals than for BMW store, the verbiage and style. When they finally got the car ready for transport, the driver who was picking up the car calls me and says they don`t have that car in warehouse!! Then he calls me 5 minutes later, he says Well, they found it! (the staff was not aware of having the car there?!). I also told to dealership staff multiple times to enable GPS in the car, so I can track the trip. They never did it! Overall, I don`t believe the headquarters in Munchen, Germany, would be happy with professionalism and service of this dealership. More

What happened to Park Ave BMW after covid? When did they become criminals? I scheduled my car for an oil change. The bill was $516.57. So what happened? I was told the intake silencer needed to be replac become criminals? I scheduled my car for an oil change. The bill was $516.57. So what happened? I was told the intake silencer needed to be replaced. I told them to hold off on changing it. They did it anyway. They told me the multipoint inspection was no charge. They were correct except they charged me one hour labor! And they had the gall to say there was a signature opt out when I was sitting there for 2 hours. They also wanted to change my 2 rear tires and showed me a lovely video of them spinning on the lift. Enough! It wasn't just me. They tried to up sale everyone in the room. 4 new tires for one gentleman. No thanks. The best was the woman who needed new brake pads. She said she hadn't driven the car in 6 months due to covid. Stop taking advantage of your customers.......Strange, I don't see my service "advisor" listed. Coincidence? More

Do not buy a car from Brad. They took our deposit, pulled our credit, told us the car would be available in 3 weeks. When the time came, they said the car was not available - they could order a new one (wait our credit, told us the car would be available in 3 weeks. When the time came, they said the car was not available - they could order a new one (wait another 4 weeks), or have one in a different color but add 50 dollars a month for the same specs. Unreliable and a waste of time. More