Park Ave BMW

Best Sales and Customer Service Experience Ever I traveled 5.5 hours from Upstate NY to lease my new car from Park Ave BMW. After communicating with their internet sales advisor Craig Cayetano, the I traveled 5.5 hours from Upstate NY to lease my new car from Park Ave BMW. After communicating with their internet sales advisor Craig Cayetano, the decision was easy. Craig was straight forward in our negotiation and he found me the car I was looking for at the price I was willing to pay. There was not fuss, no muss and no "I'll have to check with my manager" ten times before we could come to an agreement. His follow up was second to none and everything that he said was going to happen, happened just the same. Upon arrival to the dealership to pick up the car, all of the staff was as courteous and friendly as can be. We were taken car of as if we had purchase ten cars there in the past. The BMW Genius, Chris Palma, who handled our delivery, was knowledgeable and friendly. When we left that day the iDrive system was programed exactly the way I wanted. Tony Jara in the finance department was on top things. All of the paperwork was organized, correct and completed to our satisfaction. While transferring my personal property from my old car to my new one, I was fortunate enough to meet Brendan McKee who's family owns and operates the business. We had a short conversation, he shook my hand and told me how very happy and appreciative he was that customers would travel 5.5 hours to a different state to do business with them. But the icing on the cake and number one reason why I will purchase any future BMW from Park Ave is this: When my car was delivered it was a overcast day. It was clean as a whistle and looked terrific. However, upon returning home after a 3 day trip up through Saratoga and the Adirondacks, I discovered that the car had loads of swirl marks in the clear coat finish. It was discovered when I parked it in the sun after a through wash. I was disappointed as you can imagine. The next day, Craig Cayetano called me to follow up on my trip and to see how I liked the new car. I explained how I had discovered the swirl marks on the car and Craig immediately took over the conversation. He apologized and gave me instructions on what to do. He instructed me to take as many photos as possible of the car to show the paint condition and email them to him. He said that he would immediately forward the photos to the appropriate people and get back to me. He assured me that I would be taken care of. So I did. Frankly, I realized that I had already taken delivery of the car and technically it was now my problem. Wrong...within 1 hour of sending the photos, Brendan McKee called me directly. He personally apologized and apologized on behalf of the whole dealership. He had already starting researching the best auto detailing shops in my home town and said that he would be back in touch with me by the end of the day. Sure enough, by the end of the day Brendan called and asked when I was available drop the car off to have the paint finish restored. I gave him a couple of options and within 15 more minutes, he called back confirming the day and the time. At that time he informed me that he had made payment arrangements with the detailer and that Park Ave was going to cover the cost of whatever needed to be done to make it right. In fact, they even offered to rent me a car while my car was being taken car of. My car is now perfect thanks to Park Ave. What else can I say....My many thanks to Craig Cayetano, Brendan McKee, Chris Palma, Tony Jara and all of the Park Ave employees for the "Best Sales and Customer Service Experience Ever!" More

Honest and Straight-forward This was the best car buying experience I have ever had. My salesman, Edward Dandry, was the most professional and straight-forward car salesman I hav This was the best car buying experience I have ever had. My salesman, Edward Dandry, was the most professional and straight-forward car salesman I have ever encountered in all my experiences buying/leasing cars. He is a true expert in customer relationships. I had come in for an X1, and Edward and I soon began to realize that the lease program for that particular car was not going to work out in terms of the payment I wanted to make. His explanation was clear and honest, and there was no pressure to go forward with a deal or any waste of my time. When I asked about the 3 series, he could not have done more to get me the best value for the payment I was willing to make. There were no disappointments, dishonest tactics, or uncomfortable negotiations. He gave a great price on after car before I even made an offer. He was a genuinely helpful and nice person who seemed concerned about getting me the best value. The pick up of the car was hassle free and the facility for pick up and service is state of the art. All in all, a great experience! More

Tire issue I brought in my vehicle for a tire issue, and Stephine was very helpful. Stephine told me I had a hole in the driver side front tire and when she pro I brought in my vehicle for a tire issue, and Stephine was very helpful. Stephine told me I had a hole in the driver side front tire and when she promised me that the service will be in completed in a timely manner, she was on the money. Great job. Thanks More

Quick and easy Jack is a good listener, he quickly understood the deal I was looking for. Within 2 days he found the right car at the right price. Although I gave Jack is a good listener, he quickly understood the deal I was looking for. Within 2 days he found the right car at the right price. Although I gave Jack tough parameters he pulled off the deal. Well done, we will be back. Wife loves her new BMW!!! More

Satisfied customer Between myself & my wife, this is our fifth vehicle we bought from Andre (Park Ave BMW). Andre has been helpful and courteous each time we got our ve Between myself & my wife, this is our fifth vehicle we bought from Andre (Park Ave BMW). Andre has been helpful and courteous each time we got our vehicle. Would recommend Andre to anyone thats looking to lease or buy a BMW. More

Outstanding experience! I was in desperate need of a new car but kept putting it off because I dreaded going into a dealership. The thought of having to deal with pushy sale I was in desperate need of a new car but kept putting it off because I dreaded going into a dealership. The thought of having to deal with pushy salesmen prevented me from buying. Then one day my friend suggested I go to Park Ave BMW. When I walked in the lady behind the counter was very nice. I told her I did not want a pushy salesmen or I'd leave. She then introduces me to Andre. As soon as I met him I was already at ease. He was very professional, kind, and understanding. I appreciated Andre's direction, he made me feel that he was looking after my best interest. Ultimately, I left a new BMW owner! More

Lease of a BMW I had an excellent experience with the recent lease of my first BMW. I was recommended to Park Avenue BMW by my girlfriend, but, considered other bra I had an excellent experience with the recent lease of my first BMW. I was recommended to Park Avenue BMW by my girlfriend, but, considered other brands. After testing out the rest, I circled back to BMW and I am very happy with my purchase. More

Great Experience My wife and I had a great experience working with Jack and Kurt. Everything was handled in a very timely and professional manner. This dealership come My wife and I had a great experience working with Jack and Kurt. Everything was handled in a very timely and professional manner. This dealership comes highly recommended. More

Perfect luxury car buying experience,very knowledgable stuff Perfect luxury car buying experience - paperwork was ready when I showed up. The car was ready. Jack is a very knowledgable guy, and pleasure to wor Perfect luxury car buying experience - paperwork was ready when I showed up. The car was ready. Jack is a very knowledgable guy, and pleasure to work with. He knew all the answers, showed all the main features of the car, no sales pressure. The best BMW buying experience I ever had - and I had a few over the years. More

Great rep to work with! Working with Jack has been a great experience! We are from out of state and have gotten multiple cars from Jack and it has been a seamless and enjoyab Working with Jack has been a great experience! We are from out of state and have gotten multiple cars from Jack and it has been a seamless and enjoyable process. Highly recommend working with Jack! More