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Park Ave BMW
Rochelle Park, NJ
3,712 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,712 Reviews of Park Ave BMW
March 27, 2016
What can I say Not much Jack or I could do really. Because I didn't have a long enough credit history though my credit was good. No argument there...I kind of came k Not much Jack or I could do really. Because I didn't have a long enough credit history though my credit was good. No argument there...I kind of came knowing what I wanted but Jack showed me around still. Always nice to look at the other bimmers I cant afford(not sarcasm). I came really late and found the one I wanted so I put a deposit on it. Next day, test drive the car before I even filled out any paperwork. Also, he gave me cell number so I could call and text him with a million questions which was great because this is my first car from a dealership. I wont bother him as much now. Ill stick to emails. More
by 2013bmw328isport
Employees Worked With
Jack Gomes
March 26, 2016
Leasing an X3 I was glad to have Rob in this process from Park Ave. he was knowledgeable, friendly and made sure I got the best price possible. Seamless experience. I was glad to have Rob in this process from Park Ave. he was knowledgeable, friendly and made sure I got the best price possible. Seamless experience. More
by Clavinio
Employees Worked With
Roger Pic, Rob Ermatinger
March 24, 2016
Outstanding service Jack Gomes is an excellent salesman that helped to answer my questions and was very patient and understanding. No pressures just compassion. I will re Jack Gomes is an excellent salesman that helped to answer my questions and was very patient and understanding. No pressures just compassion. I will recommend him to my family and friends. More
by hahhussein
Employees Worked With
Jack Gomes
March 23, 2016
Useless warranty I took my 335 to Park Ave BMW because my door panel trim was peeling and foot board cover trim came loose. They ordered the parts and during 2-3 weeks I took my 335 to Park Ave BMW because my door panel trim was peeling and foot board cover trim came loose. They ordered the parts and during 2-3 weeks of waiting I discovered that my steering wheel started shaking when braking at highway speed. FYI I am not an aggressive driver. I purchased this car used and it might have been that way. I took my car to Park Ave BMW. After diagnosing the car, the advisor called me and told me "the rotor thickness is well over the indication for replacement but there is a heat spot on the rotor. I asked him, "so is it warped? that should be covered under warranty right?" He replied "It's not warped but there is a heat spot." I asked him about the difference but he did not give me a clear answer. So what is next? He told me "we can resurface the rotor and that will alleviate the problem." I told him to please go ahead and he said "I will get the price and come back." hold on hold on.... that is not under warranty? He told me "no it isn't because there is no defect on the rotor and and it has a good thickness." I told him to just don't do anything and let me pick up the car. I was just sick of them. I got the car back and the foot board cover trim was never worked on and the brake problem is 10 times worse as they probably abused the brake when diagnosing the problem. I spoke to a friend who is a BMW mechanic (unfortunately in another state) and he suggested me to take it to a different dealership, so I did. While my car was at the other service center, I texted Park Ave BMW service advisor "my brake feels 10 times worse than before I brought the car in. Is there anything you can do?" He replied, " I wish I could do more, but the measurements are clearly well above what BMW allows for replacement components. I spoke with my warranty administrator as well. Sorry." I have no personal feelings against the service advisor and he tried to keep his mutual and professional position. However, the way the dealership handled this issues was very very disappointing. I got a call from the other service center at 3 pm and the advisor told me he replaced my front brake rotor and pads under warranty. THANK YOU! More
by JP
Employees Worked With
Dan Murphy
March 23, 2016
Great service Gail is the most helpful person there, she always follows up and is a pleasure to speak with. She's gone above and beyond for me, & I really apprecia Gail is the most helpful person there, she always follows up and is a pleasure to speak with. She's gone above and beyond for me, & I really appreciate it. More
by trw4
Employees Worked With
Gail Whyte
March 22, 2016
Ask for Edward Dealing with Edward was such a great experience! He makes sure you know exactly what options are in your car and which are not. I had picked out a sto Dealing with Edward was such a great experience! He makes sure you know exactly what options are in your car and which are not. I had picked out a stock number online and assumed it had a specific feature, if not for his diligence in reviewing all the specific options and features in the vehicle i would have been upset to say the least. Thank you so much Edward! I love my new BMW and i greatly enjoyed working with you! More
by D.H.
Employees Worked With
Edward Dandry
March 15, 2016
Good Expierence Dropped off my car with Chris. Park Ave is very well organized and has a great staff. They fixed my car in a timely manner and even got it washed Dropped off my car with Chris. Park Ave is very well organized and has a great staff. They fixed my car in a timely manner and even got it washed More
by royart
Employees Worked With
Chris Vender
March 14, 2016
excellent experience I have purchased numerous vehicles over the years and it sometimes could be a nightmare. Jack was very professional, extremely knowledgeable and he m I have purchased numerous vehicles over the years and it sometimes could be a nightmare. Jack was very professional, extremely knowledgeable and he made the entire process a pleasurable experience. I would recommend Jack and Park Ave BMW to friends and associates. More
by chrisf
Employees Worked With
Jack Gomes
March 14, 2016
Andre at Park Avenue BMW is an Angel Andre is an exceptional representative of Park Ave BMW. He always delivers with professionalism, kindness, and gentle touch has made the car sales fie Andre is an exceptional representative of Park Ave BMW. He always delivers with professionalism, kindness, and gentle touch has made the car sales field feel like a vacation. Andre removes the stress and anxiety from the process. My family and I are beyond grateful for him. More
by Jenny917
Employees Worked With
Andre Lindsay
March 14, 2016
First car sercice went well. BMW Service called me to set up my 1 year service. It was easy. I arrived at my scheduled time and was warmly greeted by Daniel Murphy my service rep BMW Service called me to set up my 1 year service. It was easy. I arrived at my scheduled time and was warmly greeted by Daniel Murphy my service representative. He was welcoming and efficient. My car was delivered, sparkling clean in the promised time. I was disappointed to be told, although this was my one year service (car was build in March), since I did not buy it till April 1,8 I could not get new windshield wipe blades till that date. The waiting area was clean and comfortable and had a nice choice of snacks and drinks. More
by rn168
Employees Worked With
Dan Murphy
