Park Place Lexus Grapevine

Joe was fantastic! He was very knowledgeable about the vehicle, and made the process quick, easy and painless. If you are in the market for a used vehicle, Joe Phu is t He was very knowledgeable about the vehicle, and made the process quick, easy and painless. If you are in the market for a used vehicle, Joe Phu is the guy to see! More

I have purchased 4 vehicles from Park Place Lexus in Grapevine since 2013. Each time the service was impeccable. The staff answered all my questions and treated my wife and I with honesty and respect. Grapevine since 2013. Each time the service was impeccable. The staff answered all my questions and treated my wife and I with honesty and respect. They don't play games and apply no pressure. Michael Moore, our salesman, was very personable and informative. We wouldn't hesitate to deal with him again. More

I had an appt to meet with Amy on a Friday, which I took off of work for. I met her when I'd had my vehicle serviced two weeks prior. I texted her when I got there and still hadn't received a response 20 mi off of work for. I met her when I'd had my vehicle serviced two weeks prior. I texted her when I got there and still hadn't received a response 20 min later. The receptionist told me she had a family emergency and was not there that day. No one informed me. I asked for another salesperson and got G'Kheria. It turns out she is the sales experience manager, not a salesperson. This explained why she was didn't know what I was talking about when I was telling her about options that I had on my 2019 Lexus. She didn't have much expertise on the vehicle I was looking at that day. When I was getting quotes for payment options, she did not quote me the rates I requested. She quoted me much higher, even after I told her I will qualify for the lowest rates. I put $1,500 down for vehicle that was in transit. When I got home she called and said she gave me the wrong price for a trade-in for my vehicle and lowered it a ridiculous amount. Supposedly she overheard someone else talking about a different car. I told her it was much lower than the quoted trade-in from Amy. Amy also said I'd get more money for my trade-in at the end of the month, which is when I came in. I then asked G'Kheria to give me the new numbers, which of course were wrong and she neglected to add in my $1,500 down payment. I felt the whole process was a huge waste of time and I was working with someone that really didn't know what they were doing. I canceled my order and will be waiting until next summer to purchase my new vehicle. I'll also be sure to work with an actual salesperson. Very unimpressed with this experience. More

I would suggest everyone ask for Derek Z if you want a great experience buying your next car. great experience buying your next car. More

My second purchase and second Five Star Review for Park Place Lexus Grapevine and the 2025 RX350h AWD I recently purchased my second 2025 Lexus RX350h AWD from Park Place Lexus Grapevine—yes, my second Place Lexus Grapevine and the 2025 RX350h AWD I recently purchased my second 2025 Lexus RX350h AWD from Park Place Lexus Grapevine—yes, my second in just the past couple of months—and that alone should tell you how impressed I am with both the vehicle and the dealership. Even more so, it’s a testament to the outstanding service provided by Jessica Martinez, my sales representative for both purchases. Jessica is truly a rare find in the automotive world. She is exceptionally knowledgeable, honest, easy to work with, and genuinely focused on creating a positive, low-pressure customer experience. From the moment we first spoke, she made it clear that her top priority was finding the perfect vehicle for my needs—not just making a sale. She is also highly responsive, always quick to return calls or texts, and worked diligently to secure the exact model and options I wanted at a very fair price. Because of Jessica’s professionalism, warmth, and dedication, coming back for a second RX350h was an easy decision. She handled every detail with care, consistency, and precision—just as she did the first time. It’s rare to find someone who makes the car-buying process feel enjoyable, efficient, and personal, but Jessica does it effortlessly. The 2025 RX350h AWD continues to impress—an elegant balance of luxury, hybrid efficiency, advanced technology, and confident performance. The ride is smooth and quiet, the cabin is beautifully appointed, and the updated systems are intuitive and user-friendly. In short, I can’t recommend Park Place Lexus Grapevine highly enough—and if you want to ensure a top-tier experience, ask for Jessica Martinez. Two cars later, I can confidently say: she, the dealership, and the Lexus brand have earned my trust and loyalty. More

Great experience for my first time visiting this dealership. Everyone was very professional and welcoming. dealership. Everyone was very professional and welcoming. More

I had a great experience with McKensie. She was wonderful and very informative through the whole process! She was wonderful and very informative through the whole process! More

From the moment I walked in the door, I was greeted and asked if I needed some help. Jessica Martinez was amazing. She was very accommodating, professional knowledgeable, and went beyond customer expectati asked if I needed some help. Jessica Martinez was amazing. She was very accommodating, professional knowledgeable, and went beyond customer expectations while I worked with her over a couple of weeks looking for a car. She was always quick to get back to me and even talk to me on her days off. We were able to finalize the deal and I bought the car. Reyes was great working with him on the explanation of some tech issues in the car even when I had a problem I came back and he helped me with that as well. Five star service this is my third vehicle that I have bought from this dealership I would highly recommend them. More

Professional, clean, and very supportive staff, from the GM to the service techs, all very kind and courteous. GM to the service techs, all very kind and courteous. More

Wonderful experience all the way through. Due to my schedule most of the transaction needed to be handled by phone/email which they made happen. The car was ready for pickup when we arrived. Due to my schedule most of the transaction needed to be handled by phone/email which they made happen. The car was ready for pickup when we arrived. It was a very transparent process. More