Park Place Lexus Grapevine

1st time car buyer My first time experience as Park Place Lexus was amazing. They did not go out right away as I looked around the lot, they did not pressure me into buy My first time experience as Park Place Lexus was amazing. They did not go out right away as I looked around the lot, they did not pressure me into buying a vehicle right away, they did not treat me differently because I did not look like the typical person that would purchase a luxury vehicle. Daniel, my sale person, was very patient, understanding, and with a calm demeanor. He was very thorough and detailed with the different vehicles we looked at. I am happy to be part of the Park Place family. More

"Excellent Customer Services " David Haden helped us with our purchase of two Lexus at the same time. We did not plan to at this time. Not only was he helpful, and patience but mo David Haden helped us with our purchase of two Lexus at the same time. We did not plan to at this time. Not only was he helpful, and patience but more importantly he treated us with dignity and respect. No pressure! He stayed focus on what our goals were and didn't waste time trying to get us to deviate. And we got a bonus. David Hagen is a super nice person!! The credit for that goes to David Hagen. Thanks David!!! Juan Puentes you are the only reason that we continue to do business with Lexus. The disrespectfully treatment that my husband encountered 2 years ago would have been a "deal breaker". But Sir, you intervene on behalf of Lexus and it made the difference. Thank you for how you handle that situation. Thank you for assisting in this purchase . Its such a blessing to know there are still nice people in our socienty today that can take care of business and still be nice. More

Mike Moore is the best! Mike helped me in 2002 and was as patient and helpful this year as he was in 2002. Extremely helpful without any pressure. After my 2015 ES350 was sto Mike helped me in 2002 and was as patient and helpful this year as he was in 2002. Extremely helpful without any pressure. After my 2015 ES350 was stollen i came looking for Mike hopeful he was still at the dealrship. I was still trying to come to terms with my loss and had expected the 2015 to be the last car i would ever buy but there i was and there Mike was. Start to finish Mike was the best and just as patient and helpful as one could expect and more. More

Matt the GM made everthing work out The GM tood of my every need I"m glad to have him as a friend thanks for everything next time i'll make sure to come get you myself ... Thanks aga The GM tood of my every need I"m glad to have him as a friend thanks for everything next time i'll make sure to come get you myself ... Thanks again MATT More

Excellent customer servicer I highly recommend this dealership, they have the best customer service. Steven Miller helped me with my first Lexus purchase and he made me feel comf I highly recommend this dealership, they have the best customer service. Steven Miller helped me with my first Lexus purchase and he made me feel comfortable during the entire process, he was very friend and easy to work with. I am very happy with my car and I appreciate their help and service. More

Hassle free transaction Park Place Lexus Grapevine was highly recommended by several friends and they could not have been more right. Experience was amazing. Dealt with Terry Park Place Lexus Grapevine was highly recommended by several friends and they could not have been more right. Experience was amazing. Dealt with Terry Song and he was so patient and hassle free in our transaction. Service department has been highly rated by friends too and am looking forward to it. If it is like their sales department I will be a customer for a long time. More

Pleasant Experience Very friendly and easy to work with during the initial purchase. The purchase processing was fast and efficient, and post purchase follow-up was exc Very friendly and easy to work with during the initial purchase. The purchase processing was fast and efficient, and post purchase follow-up was excellent! More

"Par Excellence" On the recommendation of my brother, (who has now bought several Lexus cars from Walter)...I met Walter for myself and got to experience his genuine, On the recommendation of my brother, (who has now bought several Lexus cars from Walter)...I met Walter for myself and got to experience his genuine, extraordinary, dedication to making sure that Grapevine's Park Place dealership represents nothing less than top-notch customer service--He made me feel very comfortable purchasing my very first Lexus vehicle; and I appreciate that sincerely!...No regrets! More

Very friendly and willing to help. Very friendly and willing to work with us to make a deal. Josue and David(new) steered us in the direction that would work for us but still be satisfi Very friendly and willing to work with us to make a deal. Josue and David(new) steered us in the direction that would work for us but still be satisfied with our purchase. More

Purchase of RX-350 I've been buying cars for over 50 years and yesterday I experienced the best buying experience in my life. I purchased a Lexus RX-350 from Park Place I've been buying cars for over 50 years and yesterday I experienced the best buying experience in my life. I purchased a Lexus RX-350 from Park Place Lexus of Grapevine. My sales person was Nathan Henry. He was incredible. He offered me a very fair price right off the bat and when I balked at the price they were going to give me for my trade-in Lexus ES-350, he raised the offer to match what I thought was a fair trade-in price. No hassles or haggling over anything. He couldn't have been any nicer or professional than he was. No back-and-forth with the general manager or any of that other stuff you normally have to put up with when you buy a new car. I would recommend this dealership in a heartbeat and I would unequivocally tell you to ask for Nathan Henry. More