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Park Place Lexus Grapevine
Grapevine, TX
2,450 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 02, 2017
Great experience! Danny was knowledgeable, patient and most of all positive. He made my car buying experience enjoyable. We could not have asked for a smoother process. Danny was knowledgeable, patient and most of all positive. He made my car buying experience enjoyable. We could not have asked for a smoother process. Having Danny walk us through the experience start to finish was seamless and pressure free. It was on our side the entire time I would absolutely go to Danny again and would recommend him to all my friends and family. I would rate a 10! More
by Casey
Employees Worked With
Danny Cantu
April 02, 2017
Best ever. Great experience. Best we've ever had in leasing a new car. I've never made that fast of a decision to buy or lease a car. When asked if we had a deal Great experience. Best we've ever had in leasing a new car. I've never made that fast of a decision to buy or lease a car. When asked if we had a deal, my response was, "why not"? More
by EnergyDr
Employees Worked With
Terry Song
March 29, 2017
Simple & Easy Walked in on a Saturday about 4:00 with no intentions of buying a car. After looking around a bit inside, John took me to look at an RX F-Sport. I was Walked in on a Saturday about 4:00 with no intentions of buying a car. After looking around a bit inside, John took me to look at an RX F-Sport. I was sold on which car I wanted, but not the price. John worked with me on my trade in and his car to come to an agreement within an hour. He even brought the paperwork to me at work 130 miles away that Monday! Love this dealership and John! More
by macey snyder
Employees Worked With
John Hosler
March 28, 2017
Back for a second Lexus from Ned Ned is always a big help and an experienced salesman. I enjoy working with him every time! He's always knowledgeable and courteous. Thanks again! Ned is always a big help and an experienced salesman. I enjoy working with him every time! He's always knowledgeable and courteous. Thanks again! More
by tbult
Employees Worked With
Ned Fardeecey
March 28, 2017
Best Car Buying Experience I am from Jonesboro Arkansas and Josh Patel went ABOVE and BEYOND to make this car buying experience the absolute best and easiest I have ever done. W I am from Jonesboro Arkansas and Josh Patel went ABOVE and BEYOND to make this car buying experience the absolute best and easiest I have ever done. Was super nice, gave me a great deal. Made sure the entire experience was fast and painless. More
by lcarlton
Employees Worked With
Josh Patel
March 28, 2017
Worst Experience EVER After purchasing a car, there was a discrepancy with the odometer (based on written internal documentation left in my car after purchase). I returned After purchasing a car, there was a discrepancy with the odometer (based on written internal documentation left in my car after purchase). I returned to the dealership within 30 minutes of purchasing the car. The initial manager rolled his eyes, was visibly irritated with the situation, and was argumentative. We asked to talk to a GM or the owner - the manager laughed and said there was no way they would talk to me on a Saturday evening. Made me feel like he wouldn't care about nor value a $10,500 used car sale. Thus, we were passed to Juan. Juan and his team of sales people treated the situation as a "simple typo" and kept asking us why we didn't trust them. With all due respect, we had known them for just a few hours and had their own documentation pointing out the problem. Trust must be earned and everything was pointing to a problem. They tried to bully me into thinking their "typo" was a simple error. They were furious saying we was accusing them of fraud - when in fact, we were questioning why their own paperwork showed two different mileage amounts - at roughly 98,000 and 201,000. A big discrepancy and certainly fraud if proven true. They insisted we "trust" them and accept their typo explanation without consideration of my concern. Juan would not return to the dealership to address our concerns. He stated the reason as he was at home with his family, which we had been away from our families for hours at his dealership. After we reached an agreement of what would happen on the next business day, Juan called me with a different solution, pressed me to accept it, and take delivery of the car. He raised his voice and did not listen to me. He didn't value my time nor my responses in telling him I would call him later in the day. I've been in a customer service career for over 40 years and this was by far the worst, most unbelievably bad experience. I did not purchase the vehicle given this horrific customer service experience. I would highly recommend NOT considering this dealership for a car purchase. If there was the ability to rate this dealership and experience at a zero, they would have earned it. More
by Laura Blight
Employees Worked With
Juan Puentes
March 28, 2017
First Time Lexus Buyer I am very impressed with Mr. Moore and the customer service I received from Park Place Lexus Grapevine. My wife and I are extremely pleased with the I am very impressed with Mr. Moore and the customer service I received from Park Place Lexus Grapevine. My wife and I are extremely pleased with the entire car buying experience we had at this dealership. More
by Tim123
Employees Worked With
Michael Moore
March 27, 2017
Nathan Henry was Elite..A+++ My family came all the way from Wichita Falls to look at New Lexus. When we arrived we met Sales Experience Manager Nathan Henry and he was better th My family came all the way from Wichita Falls to look at New Lexus. When we arrived we met Sales Experience Manager Nathan Henry and he was better than great, he was ELITE. He treated my entire family with class and within a few hours we were headed home in our New RX 350. Next time your looking for a New Lexus or a used Hi Line vehicle contact Nathan Henry, I assure you he'll take care of you. More
by Kevin J Delcambre
Employees Worked With
Nathan Henry
March 27, 2017
Great Experience! My family and I had a great experience with Josh! He was so helpful and made out of town buying easy. Will definitely recommend him. My family and I had a great experience with Josh! He was so helpful and made out of town buying easy. Will definitely recommend him. More
by April
Employees Worked With
Josh Patel
March 25, 2017
Our Experience Wife and I live in Frisco so the Grapevine location was out of the way. The reason we stayed with Grapevine is my online connection with Terry Song. Wife and I live in Frisco so the Grapevine location was out of the way. The reason we stayed with Grapevine is my online connection with Terry Song. Contacted Terry about a 2016 Model NX that was CPO and we were considering leasing. The numbers were actually better going with a new 2017 model that we built to our exact specs. Great experience. Tony even came back to the dealership from home on an evening when he was not there to assist with delivering our new Lexus. Excellent service. I can't even attempt to explain my wife's immense satisfaction with Park Place in Frisco as our last Lexus was always serviced there. Thank you Park Place. Arthur & Jennifer Salmon More
by Salmon
Employees Worked With
Terry Song
