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Park Place Lexus Grapevine
Grapevine, TX
2,370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,370 reviews
April 28, 2016
Over all the buying process was made easy for us. Buying process was made easy. We did feel a bit rushed through it, as I know they were getting closer to closing time. This was understandable. We Buying process was made easy. We did feel a bit rushed through it, as I know they were getting closer to closing time. This was understandable. We weren't given a "walkthrough" of the 2016 ES we purchased, in turn we had to figure several things out on our own after purchase. But not that big of a deal. I heard they had some technology specialist but we were never offered or introduced to them. Since purchasing our Salesman has followed up about this survey, that's about all. Salesman says he tried calling me to give us 2nd set of keys. (I had to stop by an send a few emails to get) When asked to verify the phone number he was using, he couldn't find it and he didn't remember our name. Seemed a bit strange. But again, not that big of deal. We weren't overwhelmed by PP service, but also not disappointed. We really enjoy the car the most and how easy the buying process was with Park Place. More
by tomalexander88
Employees Worked With
Ferid Feratovic
April 28, 2016
great environment Craig Williams helped me out of a previous less than desirable car deal. I love my new Lexus. Every step of the way has been great with Park Place Lex Craig Williams helped me out of a previous less than desirable car deal. I love my new Lexus. Every step of the way has been great with Park Place Lexus ! Great people. Very professional. More
by Kingkayleigh
Employees Worked With
Craig Williams, Rob Herring
April 27, 2016
Nathan Henry & Charles Owen made sure I got the car I wanted. Lovin my new Lexus GX460! Thanks guys. I'll be sending my friends your way. made sure I got the car I wanted. Lovin my new Lexus GX460! Thanks guys. I'll be sending my friends your way. More
by Simmons, mc
Employees Worked With
Nathan Henry & Charles Owen
April 26, 2016
Return customer We just made our fourth long-distance trade and purchase with Park Place. We make the tentative deal (trade) online, with no pressure and more importa We just made our fourth long-distance trade and purchase with Park Place. We make the tentative deal (trade) online, with no pressure and more importantly no games. It's great to work with such professionals. More
by downhome
Employees Worked With
Sean Musser
April 26, 2016
Very accommodating Danny went above and beyond to help get into the car I wanted. He worked around my work sxhedule, handling most of the deal over the phone, delivered Danny went above and beyond to help get into the car I wanted. He worked around my work sxhedule, handling most of the deal over the phone, delivered a car to me to test drive, and then delivered my car to me and finalized the deal in my office. He's excellent with follow up and it's obvious he is sincere and wants to make sure his customers are completely satisfied. This is my 3rd car from Park Place and when my lease is up I will be back! The customer service can't be beat! More
by AshleyCannon
Employees Worked With
Raymond Resch, Danny Cantu
April 25, 2016
The best car buying experience ever! I've bought 3 cars and 2 of them are from Lexus. Steven helped me with the last one and I've never gotten in and out as fast and as happy as I did wit I've bought 3 cars and 2 of them are from Lexus. Steven helped me with the last one and I've never gotten in and out as fast and as happy as I did with Steven as my sales person. I can honestly say that the process was so smooth that it felt like I was only there for a few minutes. He might be new in sales but he knows his product! Thank You Steven!!! More
by Isaherrera92
Employees Worked With
Steven Miller
April 25, 2016
Great purchasing experience! My car purchase experience was awesome - absolutely quick and easy. Due to courteous and friendly staff, one of my best car purchasing experiences ev My car purchase experience was awesome - absolutely quick and easy. Due to courteous and friendly staff, one of my best car purchasing experiences ever. Thanks, Park Place. More
by Debbie H
Employees Worked With
Shane Welter
April 25, 2016
Great Experience! Park Place Grapevine makes the process of buying a new car painless. No pressure is applied only useful information and a desire to help you make it Park Place Grapevine makes the process of buying a new car painless. No pressure is applied only useful information and a desire to help you make it happen. My salesman, Josh Patel, was tremendous. More
by stan
Employees Worked With
Josh Patel
April 25, 2016
Very easy car purchasing experience Just like many consumers I am not a big fan of the hassle of car shopping and negotiating. I did my research beforehand, knew the model I wanted and a Just like many consumers I am not a big fan of the hassle of car shopping and negotiating. I did my research beforehand, knew the model I wanted and approx. value for the purchase and my trade-in. There was no pressure during the initial visit or ensuing discussions with my sales person (Sean Musser). Very open and easy negotiation. After we made our agreement he had the ppwk ready and waiting for me to transact during my lunch hour, there was no 3 hours at the dealership haggling and signing documents. It was all very simple and professional. The vehicle was used and had a couple of minor issues, that's where Park Place really shined. They immediately owned the issues, scheduled the service, and made the process very enjoyable and hassle free for me. I will have my vehicle serviced there as long as I have it! More
by Matt H
Employees Worked With
Sean Musser
April 14, 2016
Great Internet purchase. By far the best dealership and far beyond perfect customer service. Park Place In Grapevine is fantastic. Terry contacted me on my internet LEXUS By far the best dealership and far beyond perfect customer service. Park Place In Grapevine is fantastic. Terry contacted me on my internet LEXUS 2015 NX 200t selection on Monday, was able to drive it home 150 miles away on Wednesday. He made sure I was receiving the best deals, warranties and explained why I needed them and walked me through all the paperwork. . From the free beverages, relaxing settings, to the dog friendly area, it's the best. Thanks Terry Song! More
by Susan Dillard
Employees Worked With
Terry Song
