Back

Park Place Lexus Grapevine

Grapevine, TX

4.8
2,347 Reviews

901 E State Hwy 114

Grapevine, TX

76051

Directions

By Type

Showing 2,347 reviews

July 22, 2015

Nobody calls u back about warranty issues I am trying to find out information on my extended service warranty. I was sent to three different people and left 3 messages. Now, at 6 PM, the warra More

by Lexusavoider
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Warranty
Jul 23, 2015 -

Park Place Lexus Grapevine responded

Hello, We are sorry to hear that you're having trouble contacting someone regarding service warranty information. We would like to speak with you further, but are unable to locate you in our customer database. Please contact our General Manager, Matt Woolsey, at 817.416.3192 and he'll be happy to make things right.

May 30, 2015

True honest person than salesman We wanted to take a moment to express our gratitude on how helpful Zack Henry was with us today. Him and the staff were very helpful and we're happy w More

by Irshad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Henry
May 03, 2015

Continued great auto deals We are very pleased with our second new auto purchased from Becky at Park Place Lexus in Grapevine, TX. We recommend Becky Gustafsson and this facilit More

by sgkelemen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Gustafsson
May 02, 2015

Very Appreciative We wanted to take a moment and express how much we appreciate the outstanding customer service we were provided today. The employees we interacted wi More

by raregem1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Miller, Ezell Williamson
May 02, 2015

Greatest buy ever Our first why was visiting from San antonio and buying here. Everything mentioned about the place was correct. Everybody is family. Great service from More

by Johnnynlilia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Puentes, Craig Williams
March 03, 2015

Worth the drive from Weatherford. Reed did a great job in service. I worked up a good deal with Mike Logan and left with a new SUV for my wife. Once I agreed to purchase Mike did every More

by xx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed
February 12, 2015

WONDERFUL! This was my first experience buying a car. You always here horror stories when someone buys a car: people taken advantage of, spending the entire day/ More

by JessiMay026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily House
February 06, 2015

Unethical Used Car Sales I attempted to purchase a used Lexus SUV from the dealership. I was in constant communication with the salesperson and reached a point in which I was More

by Rivercity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shane Welter
Feb 06, 2015 -

Park Place Lexus Grapevine responded

Hello, we regret that we were unable to reach a successful deal regarding the purchase of the Lexus you were interested in. As we've explained, we received two level offers in terms of price at the same time, and it came down to an issue of timing. The other client was willing to say "yes" to the vehicle first. It was never our intention to delay your transaction, and we apologize for the inconvenience. We wish you the best.

Feb 15, 2015 -

Rivercity responded

Disagree. Even if I agree with your version of the facts, which I do not, this does not explain being told that the vehicle was available when it indeed was not. Again, I stand by my comments that this deal was unethical.

November 06, 2014

Over all experience I went into Park Place Lexus Dealership in Grapevine, I was greeted promptly, one of my friend had a very good experience here so he had recommended m More

by rmuhammedi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hasan Qazi
October 27, 2014

Ezell Williamson Is the Best My Mercedes SL500 was totaled on October 24th and my insurance gave me my check on October 25th. I called Ezelle and asked him if he could find me a c More

by teresa.ntheknow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezell Williamson
Oct 28, 2014 -

Park Place Lexus Grapevine responded

Teresa, we are committed to providing the best in client care, and we are so pleased that Ezell truly went above and beyond to match you with the car to suit your needs. We also aim to make every step of your transaction as efficient as possible, and we’re happy to hear that the purchase of your 2011 ML350 was the smoothest car-buying experience you’ve had.

...
144
...