
Park Place Lexus Grapevine
Grapevine, TX
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Nobody calls u back about warranty issues I am trying to find out information on my extended service warranty. I was sent to three different people and left 3 messages. Now, at 6 PM, the warra I am trying to find out information on my extended service warranty. I was sent to three different people and left 3 messages. Now, at 6 PM, the warranty people have left for the day. More
True honest person than salesman We wanted to take a moment to express our gratitude on how helpful Zack Henry was with us today. Him and the staff were very helpful and we're happy w We wanted to take a moment to express our gratitude on how helpful Zack Henry was with us today. Him and the staff were very helpful and we're happy with our new purchase from this dealership. Everyone acknowledges you and there was no push from the salesman. We highly recommend our salesman - Zack - who was very helpful towards us and worked with what we were looking for. Thanks for everything Zack and Park Place Lexus Grapevine! More
Continued great auto deals We are very pleased with our second new auto purchased from Becky at Park Place Lexus in Grapevine, TX. We recommend Becky Gustafsson and this facilit We are very pleased with our second new auto purchased from Becky at Park Place Lexus in Grapevine, TX. We recommend Becky Gustafsson and this facility to all our friends when consideration purchasing an automobile! More
Very Appreciative We wanted to take a moment and express how much we appreciate the outstanding customer service we were provided today. The employees we interacted wi We wanted to take a moment and express how much we appreciate the outstanding customer service we were provided today. The employees we interacted with especially Mr. Ezell Williamson, who was very attentive, along with Mr. Stephen Miller were very knowledgeable about the Lexus product line and were genuinely interested in helping us find what we needed rather than being focused on making a quick sale. Because of Mr. Williamson efforts, we are very satisfied with our purchase. Warmest thanks for all of your hard work and outstanding contribution. We know how much time and energy processing our purchase demanded and we deeply appreciate all your efforts. Mr. Williamson, please know that your care did not go unnoticed. Thank you all for your great work and in all that you do. Thanks again for going the extra mile. Regards, Dominique & Dyan Phea More
Greatest buy ever Our first why was visiting from San antonio and buying here. Everything mentioned about the place was correct. Everybody is family. Great service from Our first why was visiting from San antonio and buying here. Everything mentioned about the place was correct. Everybody is family. Great service from everyone, awesome courtesy and just felt nice and comfortable there. Our buying experience was excellent. Craig made it that way. He is just an awesome person. His sales experience is beyond reproach but his way of respecting his customers and listening to them was really remarkable. He answered all our questions with direct answers and showed us all the vehicles available. Once we decided on the vehicle for my wife lilia, then on to the purchasing process. We have bought 14 new vehicles in our past, but this was the only one we actually enjoyed. I know. How do you enjoy buying a car? Because the Park Place family took their time to come by and ask us is we were ok, said hi, got us drinks, entertained us, and of course no one forgot about their friend in heaven, O'neal. Even he was there to watch the smile on my wife's face. Craig is a professional person who I highly recommend. Overall this was an excellent buying experience at Park Place Grapevine and expect us back. Thanks to everyone More
Worth the drive from Weatherford. Reed did a great job in service. I worked up a good deal with Mike Logan and left with a new SUV for my wife. Once I agreed to purchase Mike did every Reed did a great job in service. I worked up a good deal with Mike Logan and left with a new SUV for my wife. Once I agreed to purchase Mike did everything to help me out as quickly as possible. Nice guy, laid back and not pushy. More
WONDERFUL! This was my first experience buying a car. You always here horror stories when someone buys a car: people taken advantage of, spending the entire day/ This was my first experience buying a car. You always here horror stories when someone buys a car: people taken advantage of, spending the entire day/night working out a deal, etc. Emily House did everything before I even walked through the door. I spend maybe two hours in the dealership total, most of which was because I was so indecisive. Emily, and Park Place as a whole, really worked with me to get my payment down where it needed to be and made personal phone calls to get me into my car. I could not have asked for a better sales person, sales manager, or dealership to purchase from. I tell my story to everyone and they are amazed! Thank you so much and I look forward to buying many more cars from Park Place Lexus in Grapevine! More
Unethical Used Car Sales I attempted to purchase a used Lexus SUV from the dealership. I was in constant communication with the salesperson and reached a point in which I was I attempted to purchase a used Lexus SUV from the dealership. I was in constant communication with the salesperson and reached a point in which I was on the cusp of wiring funds. At the last minute I was informed that the car was sold out from under me. At best you could argue that the salesperson was not aware of a competing buyer. At worst I believe my transaction was slowed because I negotiated a lower price that this new buyer. Unethical. The dealer was unapologetic. Avoid. More
Over all experience I went into Park Place Lexus Dealership in Grapevine, I was greeted promptly, one of my friend had a very good experience here so he had recommended m I went into Park Place Lexus Dealership in Grapevine, I was greeted promptly, one of my friend had a very good experience here so he had recommended me to this place, he also gave me the sales rep's name, Mr. Hassan Qadri. Mr. Qadri was very helpful, he gave me the best price and we didn't had to haggle much... I made the deal in just couple of hrs. I am very satisfied with the service and price. More
Ezell Williamson Is the Best My Mercedes SL500 was totaled on October 24th and my insurance gave me my check on October 25th. I called Ezelle and asked him if he could find me a c My Mercedes SL500 was totaled on October 24th and my insurance gave me my check on October 25th. I called Ezelle and asked him if he could find me a car by Wednesday since my rental was due back on Wednesday. He meet my husband and I Tuesday morning on his off day and started the process. He works at Parkplace Lexus in Grapevine, but we live in Plano so he came out to Parkplace Plano Lexus which was close to our house. We looked there but did not find anything so he drove back to his Grapevine location to look. He informed me he could help me at any Park Place dealership so I went to Parkplace Mercedes in Dallas. I found exactly what I wanted so I called him and he immediately drove downtown to Parkplace Mercedes and got me approved and I took the car home that night. I was truly excited and had peace of mind. This was the easiest car transaction I have ever done. My rate was 2.9% and He gave me a great deal on a certified ML350 2011 Mercesdes with 35,000 miles. He is our car sales professional for life. We recommend him to all our friends. Teresa Gilbert N The know.com Texas More