Park Place Lexus Grapevine

Excellent experience Ned Fardeecey :) I just bought GS350 F-Sport from Ned Fardeecey on 7/5. I am extremely pleased with the efficient sales process at Park Place Lexus Grapevine. I owne I just bought GS350 F-Sport from Ned Fardeecey on 7/5. I am extremely pleased with the efficient sales process at Park Place Lexus Grapevine. I owned a RX 330 for a long time, loved the quality of it. I sent an online quote request for the new model, Ned was quickly respond and provide all the info that I need. Ned was a great listener, we agreed on a fair win-win price very short time :). I appreciated that Tom and Ned listened and made the whole process very pleasant and efficient which was just the way I wanted. AFTER SALE, Ned followed up to check how is my car and if I have any questions. Today 8/6, I came to put my licence plate on my car and check for the Illuminated door light on the back . Ned is very nice to gave me a drive to other lot to verify that illuminated door light is working or not. Overall, I highly recommend Park Place Lexus Grapevine to everyone! Especially to Ned Fardeecey Thank again and have a great day! Helen Pham More

Outstanding Dealership My experience at Park Place Lexus was excellent. Ming Yang, my sales associate, went out of his way to insure my buying experience was the best it cou My experience at Park Place Lexus was excellent. Ming Yang, my sales associate, went out of his way to insure my buying experience was the best it could possibly be. More

Amazing experience Although I will admit that purchasing a vehicle is usually far from being an amazing experience, Park Place Lexus has shown me that they truly care a Although I will admit that purchasing a vehicle is usually far from being an amazing experience, Park Place Lexus has shown me that they truly care about customer service, both before and after the sell. My experience was so positive a couple of years ago, that what started out as purchasing a car for myself, ended up including another one for my wife. I have recently just purchased my third vehicle from them and can honestly say this experience was just as good as my last, if not better. Ned Fardeecy has been my sales manager for all three of the vehicles I have purchased and I will continue my business with this dealership because of him. Not to take away from anyone else but he is the only sales manager I have worked with. Thanks Ned!!! More

Great Experience I had a great buying experience. I was able to find the car I wanted at the price I needed. Wonderful Job! Will recommend to friends. I had a great buying experience. I was able to find the car I wanted at the price I needed. Wonderful Job! Will recommend to friends. More

Parkplace Lexus Grapevine, TX Service - Update, Service Manager called me back, and promised he wanted to restore my trust so I changed my rating. Still I have concerns based on a long hist Update, Service Manager called me back, and promised he wanted to restore my trust so I changed my rating. Still I have concerns based on a long history. I will withhold further improvements till better service takes place. More

He Went The Extra Mile! I was about to purchase a Lexus from another dealership but became frustrated with the process. I found a nicer Lexus online at Park Place and had the I was about to purchase a Lexus from another dealership but became frustrated with the process. I found a nicer Lexus online at Park Place and had the luck to get Johnny Malaspina on the phone. He was a Godsend. I received better financing, a great trade-in, first class delivery service and all around wonderful experience. I never expected such ease in purchasing my car. It really makes a difference what dealership and what salesman you have. I will continue to use Park Place Lexus and Johnny Malaspina. I cannot recommend them enough. Patricia Skarpa More

Purchased Certified LS460 Mark provided an outstanding experience. Very friendly and knowledgeable about his products. He asked lots of great questions in helping me Bert sui Mark provided an outstanding experience. Very friendly and knowledgeable about his products. He asked lots of great questions in helping me Bert suite my needs. Mark communicated with me via email very quickly and helped to provide me valuable information leading to my purchase! This is my second purchase from Park Place Grapevine and I highly recommend asking for Mark. More

My experience Brandon Chong is the best. All hands down! Bests price guaranteed and great experience! He's always answering all my questions at all times of the day Brandon Chong is the best. All hands down! Bests price guaranteed and great experience! He's always answering all my questions at all times of the day More

Excellent Service ONLY when you are in the building! I only have my Lexus RX450h (and the Lexus before it) serviced here, well I did. I will not be returning. I spoke to the service dept mgr a year or I only have my Lexus RX450h (and the Lexus before it) serviced here, well I did. I will not be returning. I spoke to the service dept mgr a year or so ago because my service adviser would never return calls. I let it slide after one call with management but when another call went unreturned I again spoke to the Manager asked to be changed to a more pro active adviser. I was assured the new person was the best they had. I have left two calls for this best adviser that have never been returned, The first was five months ago to ask if they carried the tires I wanted that everyone loved on Lexus Forums and to schedule an appointment for some cosmetic work for my hood they had previously given me an estimate on. He never called. I ended up getting both done elsewhere at a cost of over $2K. I spoke with the manager about this when scheduling some regular maintenance some time later and he said that was not like Aisea at all and I accepted that we are all human and I should cut him a break. Last week I received a mail from them indicating I was due for a body throttle service and fuel injector cleaning, I called him on 7/18 at 3:31pm and was told he was off but would be back the following day, I left a message for him asking what the body throttle service was, how much it cost and letting him know we should get it scheduled. My voice mail is yet to be returned. I will be taking my car to Sewell from now on. Park Place service is amazing when I am in the dealership wallet in hand, but otherwise I may as well be at Wal-Mart on a Saturday afternoon when there are 2 lanes open because that is the level of service offered when I am not physically there. I don't shop at Wal-Mart for that reason and will not be back to Park Place for the same reason. More

Experience At Park Place When I decided to purchase another Lexus I started to return to Sewell where I had purchased my 1st one. However when my Ex- Husband was shopping aro When I decided to purchase another Lexus I started to return to Sewell where I had purchased my 1st one. However when my Ex- Husband was shopping around he happened to be connected with Mike McAlister@ Park Place. From that moment on he steered me to Mike which is unusual because my Ex is very cautious when it comes to The Sales Industry. He said it was how Mike made him feel while talking with him. So I decided to speak and meet with Mike and found him to be very friendly, knowledgeable and trust worthy. Everyone at the dealership was extremely helpful, pleasant and respectful. Even when the purchase negotiations were occurring it ended in a win/win for both parties. I am extremely pleased with my Park Place experience. More