Park Place Lexus Grapevine

I showed up looking for a Toyota 4Runner, and found a Toyota Tacoma that i couldn't say no to. I got a fantastic deal that was reasonably negotiated for. The sales person Kelly was a great help as well, Toyota Tacoma that i couldn't say no to. I got a fantastic deal that was reasonably negotiated for. The sales person Kelly was a great help as well, he was very pleasant and personable. He exceeded my expectations as a salesman. The finance manager Bridgett fulfilled my expectations in every way, a bank i have done business with for 20 years couldn't match the rate she found me. I have a small issue with the vehicle that is being handled currently. I am very pleased with my experience here. More

This is the second car we purchased from Park Place Lexus Grapevine and we were once again very pleased with the car buying experience. Pat was very easy to work with and thorough in showing the features of Grapevine and we were once again very pleased with the car buying experience. Pat was very easy to work with and thorough in showing the features of our new SUV. I would recommend this dealership and Pat to anyone looking for another car. More

I need to take a moment to recognize the service of my salesman, Ned Fardeecey. I've purchased (or assisted in the buying) of 9-10 cars in the past. All different manufacturers, and many styles of dealers salesman, Ned Fardeecey. I've purchased (or assisted in the buying) of 9-10 cars in the past. All different manufacturers, and many styles of dealerships (Acrua, Honda, Toyota, Carmax, eCarOne, etc). Never have I referenced a car purchase as an experience, until now. I'm blown away by the level of transparency, candor and customer service that I experienced while working with Ned and Park Place Grapevine. Ned was quick to respond via email and phone throughout the afternoon while I was at work. We started talking after lunch, and by 7pm I was in the dealership with numbers locked down and ready to make a deal. He worked with me on my trade-in, stayed late to walk me through all of the features on the car (2013 Lexus CT w/ navigation) and provided in depth details on the extras that your dealership has to offer such as free car washes, loaner cars for services, the deli, wi-fi and technology center. It really was a great experience. After 10 cars, I think I see why everyone says "Once you go Lexus, you don't go back". I plan on leasing a new vehicle every 2-3 years. I've started with a Lexus CT and can see myself being a loyal customer to the Lexus brand (and especially dealership) for the next 10-15 years. Not only do I see myself doing so, I'm looking forward to it. More

I had a great experience at Park Place. The staff went above and beyond to help me through the purchasing process and made car buying as simple as anyone could possibly make it. If you're buying a Lexus i above and beyond to help me through the purchasing process and made car buying as simple as anyone could possibly make it. If you're buying a Lexus in the DFW area, this is the place to go. More

Mr. Ezell Williamson exhibits the essence of what "Customer Satisfaction" should exemplify. My wife and I have both purchased cars within the last 2 months from Park Place and we are overwhelmingly p "Customer Satisfaction" should exemplify. My wife and I have both purchased cars within the last 2 months from Park Place and we are overwhelmingly pleased with the service and the professionalism. It was a no hassle, worry free visit. Ezell and his manager took the "bite" out of previously bad experiences with car purchases in other cities. I am providing this rating because I believe that Lexus is not just in "Pursuit of Excellence," but have achieved excellence in their service and with employees such as Mr. Ezell Williamson. We look forward to future purchases and referring others to Lexus for their transportation needs. More

Bobby was very helpful and attentive to what we expect from the car we are looking for. He's professionalism was greatly appreciated. kudos Bobby ! from the car we are looking for. He's professionalism was greatly appreciated. kudos Bobby ! More

The overall service I recieved from Mike McAllister and the staff at Park Place Lexus Grapevine was outstanding. Mike was very attentive to my needs and went above and beyond to ensure my complete satisfac the staff at Park Place Lexus Grapevine was outstanding. Mike was very attentive to my needs and went above and beyond to ensure my complete satisfaction. By far this was my best car purchase experience....Thanks Mike for providing top notch customer service.. Best Regards, Edna Wiley More

I've bought several new cars (and one pre-owned for my in-laws) from Park Place Lexus and continue to be impressed with the level of attention to detail each member of the Park Place team commits to th my in-laws) from Park Place Lexus and continue to be impressed with the level of attention to detail each member of the Park Place team commits to their clients. They are so very thorough and conscientious, it is very refreshing and loyalty-inspiring. I'd shopped Audi and Mercedes prior to buying this car, and both offered exceptional automobiles in the class I was shopping but visiting with Pat sealed the deal at Park Place. Exceptional commitment to customer satisfaction and a true desire to always "make it right"! More

The entire experience was very pleasant, from the atmosphere of the dealership to the end of the purchasing process. Casey was very accommodating, working closely with us to meet our needs. He was atmosphere of the dealership to the end of the purchasing process. Casey was very accommodating, working closely with us to meet our needs. He was able to answer questions about the car and the process. We were very pleased and have shared our experience with friends and family. More

Excellent buying experience. Johnny helped me over the course of a couple of weeks and once I found the right car at the right time, he made the deal happen. This had to be the best car buying experience course of a couple of weeks and once I found the right car at the right time, he made the deal happen. This had to be the best car buying experience I have ever had. Bridgett was wonderful and explained all my options at the time of closing my loan. Thank you both and I will definitely send friends and family your way in the future!!! -Brian More