Park Place Lexus Grapevine

Some of our family members drive a Lexus and have been talking about what a great experience and relationship they have at Park Place Lexus in Grapevine. My husband and I have wanted to buy a new car but talking about what a great experience and relationship they have at Park Place Lexus in Grapevine. My husband and I have wanted to buy a new car but we kept putting it off because we have had several unpleasant buying experiences with other dealerships. However, we decided to stop by Park Place Lexus. We are so happy we did! Everyone was friendly and professional. There was absolutely no pressure of any kind to buy, lease or test drive any vehicle at Park Place Lexus. Tom Miles is the best salesman we've ever had and we told him so. He listened to us as we told him what kind of vehicle we were looking for. He negotiated a great price with us in a timely manner and with absolutely no pressure or delay tactics like we have experienced at other dealerships. Jeff Lasseter, in the finance office, was prepared with his paperwork and took time to explain the papers we were signing. Upon leaving Park Place Lexus, my husband and I felt relaxed and confident that we had a very nice experience and received a great deal on our new Lexus! More

This is the second vehicle I have purchased from this deaslership. I bought a used Lexus ES 300 and had such a great experience with not only the buying experience but also the car itself that when it w deaslership. I bought a used Lexus ES 300 and had such a great experience with not only the buying experience but also the car itself that when it was time for a change I immeditely wanted to go back again. I would and have recommended Mark Griffiths to all of my friends who are in the market for a car. If everyone was as customer oriented as him everyone would be excited about purchaisng a vehicle. Great working with everyone at this dealership. More

Mike is the consummate professional. My experience in obtaining my 2014 Lexus GS350 was second to none. I very much appreciate the recommendation of a single-pay lease to meet my new card need. Every t obtaining my 2014 Lexus GS350 was second to none. I very much appreciate the recommendation of a single-pay lease to meet my new card need. Every team memember with whom I have had contact has displayed an exemplary Ievel of customer service and it is no wonder they are a past recipient of the Malcolm Baldridge Award for Excellence. I look forward to continuing my future purchases with Park Place. Thank you, Mike! More

Becky Gustafsson is a wonderful sales rep for Lexus. This is the third Lexus is250 I have purchased from her and I'm amazed how easy it is. I selected and finalized price via phone and email and picked up th is the third Lexus is250 I have purchased from her and I'm amazed how easy it is. I selected and finalized price via phone and email and picked up the car the next day. I highly recommend Becky when visiting Park Place Lexus in Grapevine. I actually work near a new Lexus dealership in Plano but will drive to Grapevine for sales and service. Everyone has always treated me very well and taken care of any issue or problem I may come across. More

Mark Griffiths was exceptional throughout the entire process. I received a fair price for my trade-in. All paper work was processed in a timely manner and was on my way with a great car. I would definit process. I received a fair price for my trade-in. All paper work was processed in a timely manner and was on my way with a great car. I would definitely recommend Mark and this dealership. More

Our experience was great. Terry made it so easy and comfortable. Whether it be on the sales floor or in the service department, we are always treated with dignity and respect. comfortable. Whether it be on the sales floor or in the service department, we are always treated with dignity and respect. More

Pat is a great sales consultant. This is the second Lexus I have purchased from him and I love how easy it is. I selected and finalized price via phone and email and picked up the car the next day. I Lexus I have purchased from him and I love how easy it is. I selected and finalized price via phone and email and picked up the car the next day. I highly recommend Pat. I recently moved to Dallas and although their is a Park Place dealership closer to me, I will drive to Grapevine for sales and service. I love the people and the dealership! More

Michael Frink took the time to explain all options for financing and leasing as well as introduce me to my service advisor, new car sales manager, service advisor, technology specialist, etc. All were mo financing and leasing as well as introduce me to my service advisor, new car sales manager, service advisor, technology specialist, etc. All were most professional-- no high pressure, and great to negotiate with. We traded in a Lexus that we bought from this dealership and were already familiar with the high quality of all aspects from the great coffee bar to service. In short, all our interactions with this Lexus dealership have been top notch, and we were always treated like royalty in all our dealings. This dealership knows how to get return customers, and as a retired business man, I admire their business model. My thanks to all, especially Michael Frink and Merry Christmas and Happy New Year. More

A gave a 5 in all categories because of the fantastic service I was given! My family has been a customer of Park Place Lexus for many years and the people there have always been wonderful to us. I just g service I was given! My family has been a customer of Park Place Lexus for many years and the people there have always been wonderful to us. I just graduated from college and my old 1996 LX450 was about to die after 200,000 miles, so I really hoped I could find another Lexus in my price range. Terry really worked with me and I was able to get my dream car in my budget! Travis has been servicing my family's cars for years, and he was so helpful in giving me advice on which would be the best car for me. The relationships with the people at Park Place Lexus are special and I always feel like they are going to take the best care of me and my car. Special thanks to Rod, Travis and Terry for helping me get my dream car! More

I have been working with Park Place and Terry Hough for several years. I am confident that I am getting the best possible "deal", the best product and the best service available in the area. I have had e several years. I am confident that I am getting the best possible "deal", the best product and the best service available in the area. I have had experience with Cadillac, Toyota, Mercedes, and Volvo dealerships and none of them have approached the satisfaction level I have found here. More