Park Place Lexus Grapevine

I have been a Park Place Lexus customer for over 12 years. My experience with the dealership, product and service is in every respect exactly what Park Place and Lexus say it will be. The Lexus is a s years. My experience with the dealership, product and service is in every respect exactly what Park Place and Lexus say it will be. The Lexus is a superb car and the dealership is first class in every respect. More

Mark Griffiths' experience was evident in the patient help he gave during our vehicle selection. The personal attention to detail continued through the trade-in appraisal of our Lexus GX470 to the final help he gave during our vehicle selection. The personal attention to detail continued through the trade-in appraisal of our Lexus GX470 to the finalized purchase of our 2012 Infiniti G37. The Park Place team are knowledgeable, courteous and customer-focused. Our prior experience with Mark Jones and our Lexus in the service department has always been way above average and we have no hesitation in giving Park Place Grapevine a 5 star rating. We're happy customers. More

I've had service here 4 times. I'll tell you about each. The first was a squeaky wheel. They gave me a free loaner and, after a few hours, told me the fix was new brakes (which, from talking about each. The first was a squeaky wheel. They gave me a free loaner and, after a few hours, told me the fix was new brakes (which, from talking to my dad, I suspected was not the case). This service was luxury-car-priced at $300/axle, so I said no. Surprisingly, there was no charge for the "diagnostic". I took the car to my dad and uncle who build cars, and they fixed it by noticing someone had not assembled the rotor properly. I'm not sure if it was Park Place or NTB, so I'll give Park Place the benefit of the doubt. But even if they didn't do it, they should have at least noticed it instead of just giving up and wanting $300-600. The second was a broken key fob. The back cover was cracked so I knew I just needed a new back cover. I couldn't find one online, so I asked my wife to take the key in. They charged her $70 for a brand new key. Needless to say, I was livid and asked her to return the key, which she reluctantly did. Fortunately, they gave us our money and the old key back. I took the key to Sewell on Bryant Irvin the next day and they sold me the new key back for $5 and assembled it for me. The third was for an interesting problem that caused the car to stutter when taking off, and it emitted blue smoke once. I took it to Park Place and told them the problem started immediately after I had the oil changed at Kwik Kar. They gave me a free loaner, and the next day they said "we think the oil level might be too high, so we removed some and we think the problem is gone". They charged me $49 - half of the normal fee since they couldn't prove they solved the problem - and I got the car back. The problem was not gone. I checked the oil level and it was twice as high as it should be. A few days later, Crystal from Park Place (not sure which department) texted me wanting to know how everything went. Within an hour, I replied and told her they didn't fix the problem, so not too well. I got an auto-reply stating she was out of the office for a week. I waited for her to return and still got no response, so a week later I replied again. Again, she never replied. My wife took the car in to Park Place again and they gave us a free oil change, which fixed the problem. The fourth was for recommended maintenance. I wanted the rear differential fluid changed, as well as the drive belt, timing belt and water pump replaced. I also wanted the tires rotated. The price for this was again of the luxury-car range - $1,330 - but I did it anyway because I was scared to take it anywhere but a Lexus dealer for this type of service, and Sewell was the same price and inconvenient. They gave us a free loaner, kept us pretty well informed, and did all the stuff in a day, and my wife picked up the car. She got it less than 2 miles down the road and the Check Engine light came on. It appeared they didn't road test it after replacing the timing belt, which came as a surprise to me since the process of changing a timing belt requires extreme precision-tuning. This was the Saturday before Labor Day. They gave her a different free loaner and didn't work on it until Tuesday even though there was still plenty of time left in the day Saturday (they told me later the tech that road tested the car was gone that day). On Tuesday, they claimed the timing was off, fixed it, and gave the car back to us. The Check Engine light did not re-display. They stated the tech did in fact road test the vehicle, but he didn't follow the Lexus procedure exactly in that he should have road tested it twice (apparently it requires a restart of the engine as well as another short drive in order for the error to be displayed). They did give us a full tank of gas as a "we're sorry". A week later, they sent 2 letters to our home which, before I read them, I thought might be apology letters. Nope - they were just begging us to give them an Outstanding rating on the survey, should I receive one. Obviously, I won't be doing that. I would probably give them an average rating (like I did here). All in all, they did poor and careless work with an eye clearly only on the profit line (which is understandable - businesses have to make money), but when we raised the concerns to them, they usually took care of the issue. And since they give free loaners, we were never out a vehicle. More

Park Place Lexus and Mark Griffiths were great to work with. This is our second transaction with Mark, and intend to keep coming back whenever we are in need of a new vehicle. with. This is our second transaction with Mark, and intend to keep coming back whenever we are in need of a new vehicle. More

I went to Park Place Lexus to receive an estimate on my 2002 ES 300 with the notion of eventually trading it in for a newer used SUV. I had no intention of buying a vehicle that day but Reuben McPherson, w 2002 ES 300 with the notion of eventually trading it in for a newer used SUV. I had no intention of buying a vehicle that day but Reuben McPherson, who I consider a true friend of mine, was able to work with me to the extent I could not pass up the offer. I told him how much I could afford to pay monthly and he told me he would take care of it. I left that day with a great vehicle at a great value. Since purchasing my vehicle, I have recommended Park Place Lexus and specifically Reuben McPherson to anyone looking for a new vehicle. Because of my experience, I will never purchase a vehicle from another location. More

This was our third time to purchase from Park Place and the experience gets better every time. The service is outstanding and they treat customers like family. I highly recommend this dealership for anyone the experience gets better every time. The service is outstanding and they treat customers like family. I highly recommend this dealership for anyone interested in buying a car (new or used)! More

Exceptional Service, Exceptional Customer Service, Hasan made it "Right" during and after the sale. Process from introduction to signing of final paperwork was actually a pleasure. All members indicated o made it "Right" during and after the sale. Process from introduction to signing of final paperwork was actually a pleasure. All members indicated on this review were integral to the process and worked seamlessly to the final sale and conclusion. More

I just purchased my 2nd car from Park Place Lexus (and Molly Wee). No one can match the attention to detail and up front and honest communication of Molly. I would highly recommend Park Place Lexus of G Molly Wee). No one can match the attention to detail and up front and honest communication of Molly. I would highly recommend Park Place Lexus of Grapevine to anyone interested in the best car buying experience possible. The process was easy and Molly kept me informed every step of the way. Thanks to Molly and the team at Park Place Lexus Grapevine! More

We were listened to - something other dealerships failed to do. Also, they treated us very well making the experience of shopping for a vehicle virtually painless. Quality product - quality employees. to do. Also, they treated us very well making the experience of shopping for a vehicle virtually painless. Quality product - quality employees. More

A wonderful purchacing experience! I would highly recommend Park Place Lexus Grapevine to all my friends and family. I hope the service department is just as pleasant to work with as the sales depart recommend Park Place Lexus Grapevine to all my friends and family. I hope the service department is just as pleasant to work with as the sales department. More