Park Place Lexus Grapevine

I have purchased many vehicles in my time and the experience is most often very draining,this was the exception. The office was well prepared to process my transaction in a timely fashion. I was pl experience is most often very draining,this was the exception. The office was well prepared to process my transaction in a timely fashion. I was pleased with the excellent communication on the part of all involved in my transaction.The thing that was most outstanding to me was the feeling that Ed and Mark were more concerned with taking care of me and working to ensure that I had everything that I needed instead of feeling like the hard sale was on. If the opportunity to do business here again comes up, I would without hesitation. Additionally,I have no reservations about sending friends and relatives here to do business. Overall experience was Excellent! Regards, Herb Mitchell Austin,Tx More

The whole experience of purchasing my new car was so easy and Ned was so helpful. Great customer service, I like that you can apply online and have everything ready to sign & drive . Wonderful ! and Ned was so helpful. Great customer service, I like that you can apply online and have everything ready to sign & drive . Wonderful ! More

Salesman was extremely helpful and informative. I was given access to several IS and ES cars to help me choose and order the new IS350. I was presnted price and financing options resulting in a satisfact given access to several IS and ES cars to help me choose and order the new IS350. I was presnted price and financing options resulting in a satisfactory 3 year lease purchase. More

Very personal service responsive to questions that i had. Car was in immaculate shape when I picked it up. Paperwork was handled without issue. I was not pressured into purchasing other products/options Car was in immaculate shape when I picked it up. Paperwork was handled without issue. I was not pressured into purchasing other products/options More

Well I have to say, Park Place was recommended to me by a family member, and he spoke extremely highly of Park Place Lexus. The old saying goes..."If it sounds to good to be true, then you better watch out.. family member, and he spoke extremely highly of Park Place Lexus. The old saying goes..."If it sounds to good to be true, then you better watch out..." or something like that. Anyway, the actual day I arrived, Ezell met me outside at my car, he already had several cars for me to look at, in several different price ranges. I didn't have to haggle or anything, all I had to do was choose, that was very refreshing. Now here's the great part, while I was sitting in the office at Ezell's desk, at least 10 otherpeople came by to visit, introduced themselves and spoke for a few minutes, they ask if I needed something to drink or if there was anything they could do for me while I waited...it was like being at a high end resort. Now here's the fun part, once I, well my wife chose the car, it only took about 30 minutes for the transaction....that was unbelievable, which left plenty of time to get to know our sales consultant. Now he had a couple waiting to purchase as well, he didn't hurry us off so he could make the sale to them, he worked with us both at the same time, he helped them and continued to speak with us. He was great. Anyway, I was ask if I would recommend Park Place Lexus to friends, family or associates, absolutely, I would send them anywhere else. Park Place Lexus, I would like to say THANK YOU :) More

Greg was very responsive and patient with the test drives I requested. He made several recommendations that fit the features and experience I wanted from a car. Greg stayed late and was so helpful after th I requested. He made several recommendations that fit the features and experience I wanted from a car. Greg stayed late and was so helpful after the purchase to ensure I understood ALL of the benefits of purchasing a certified preowned Lexus. I made the right choice! More

ALL THREE PERSONS WERE VERY PROFESSIONAL AND DOWN TO EARTH AT THE SAME TIME. I ENJOYED TALKING WITH ALL THREE AND I WILL DEFINITELY BE BACK IN A FEW YEARS TO DO BUSINESS AGAIN ESPECIALLY WITH MOLLY WEE, EARTH AT THE SAME TIME. I ENJOYED TALKING WITH ALL THREE AND I WILL DEFINITELY BE BACK IN A FEW YEARS TO DO BUSINESS AGAIN ESPECIALLY WITH MOLLY WEE, SHE WAS A BIG FACTOR WHY I BOUGHT THE SAME DAY I CAME IN TO THE AGENCY. DORIAN JIMENEZ WAS THERE WHEN I BOUGHT MY LAST LEXUS IN 2007. HE WAS ANOTHER BIG FACTOR WHY I BOUGHT THE SAME DAY. IT IS NICE TO SEE THE SAME PEOPLE YOU DID BUSINESS WITH YEARS BEFORE. IT BUILDS UP A TRUST AND CONFIDENCE AND THIS MAKES YOU FEEL THAT THIS IS WHERE YOU ARE SUPPOSE TO BUY AT AND NOT WITH SOMEONE YOU'VE NEVER SEEN BEFORE. TO PUT IT AS CONCISELY AS I CAN, "I BOUGHT MY LEXUS FROM PARK PLACE BECAUSE OF THE THREE SALES PERSONS THAT I MENTIONED ABOVE THAT ATTENDED TO ME AND NOT BECAUSE OF THE AGENCY ITSELF". AFTER ALL, IT IS THE PEOPLE THAT MAKE THE AGENCY, NOT THE AGENCY THAT MAKES THE PEOPLE. More

I have been using Park Place since 2002 when I bought my first Lexus. The sales and service staff are extremely well trained and friendly. I will most likely buy my next car at Park Place and recomend the first Lexus. The sales and service staff are extremely well trained and friendly. I will most likely buy my next car at Park Place and recomend the dealership to my friends. More

Price:always want a better price deal,and cannot easily accept that you got the best deal possible.This is the nature of the transaction Overall experience was one of having finalised the car lease in an accept that you got the best deal possible.This is the nature of the transaction Overall experience was one of having finalised the car lease in an atmosphere of courtesy,friendliness and willingness to assist/provide info. Have been associated with this dealership since Sep.2006,and have no regrets. More

I took my 2005 Lexus 330 in for service and John Schock called me to let me know that they might have a car that I might not be able to "live without". At my last service (5,000 miles ago) he and I had a c called me to let me know that they might have a car that I might not be able to "live without". At my last service (5,000 miles ago) he and I had a conversation to see if I was interested in puchasing a new car. I told him I was happy with my 330 and if I was going to get a new car it was going to need to be a red convertable and I wanted camel interior, not black, not ecru. He looked in the computer but there was nothing available that was in my price range. He has contacted me several times since then, he even called me on my birthday to sing happy birthday to me. I hope that doesn't sound silly because it made me feel very special on my special day. Here comes the next service visit for my 2005. I drop it off and go back to work. John calls me and leaves "the" message for me. When I finally go to pick up my 330 at 6 p.m., John has three cars lined up for me and what do you know? One is the Lexus SC430...Matador Red with Camel interior.....Oh my gosh! Althouh John had to leave because he had an opportunity to travel to see his son in a competition he left me in the capable hands of Ed Stefanko. Ed took his time with me and let me drive the cars. It really didn't take me long because I knew I had to have the SC, really the moment I saw it. I bought it that night and the next day Ed took the time to show me all the bells and whistles. I still can't believe this beautiful car is mine. Thank you so much. More