Park Place Lexus Grapevine

Outstanding experience. Smooth transaction and everything, including paperwork was handled by my salesman. I was pleased with the pricing. Smooth transaction and everything, including paperwork was handled by my salesman. I was pleased with the pricing. More

This is my third purchase of a GX from this dealership. Have always been great to work with. Service experience has been excellent. Have always been great to work with. Service experience has been excellent. More

We worked with Terry at Park Place Lexus. He was extremely helpful and made the process of buying our new GX easy and stress free! He was extremely helpful and made the process of buying our new GX easy and stress free! More

Dealership is beautiful and the salesperson are very friendly and helpful. We found the car we were looking for and are excited to be part of the Lexus family. friendly and helpful. We found the car we were looking for and are excited to be part of the Lexus family. More

Great service, followed through on commitments. Helped me minimize time at the dealership. I was in and out with the car I wanted. Helped me minimize time at the dealership. I was in and out with the car I wanted. More

This is my second purchase , Lexus Parkplace ! Kevin has taking care of me again . Everyone is family here , I promise you will love them , I drive 40 minute just to allow them to serve me and get Kevin has taking care of me again . Everyone is family here , I promise you will love them , I drive 40 minute just to allow them to serve me and get the job done ! More

Brian Safianow is the best! He made everything so easy, and took great care of us! He made everything so easy, and took great care of us! More

Simply top notch experience. Ash made it so easy for me. I knew I could trust him. Ash made it so easy for me. I knew I could trust him. More

Facility was super clean, the staff was kind and friendly, Dylan was great to work with very patient and informative. friendly, Dylan was great to work with very patient and informative. More

I am incredibly disappointed with the service I received at the Lexus service department in Grapevine. As a loyal Lexus customer, I expected a much higher standard of professionalism and care. Unfortunately at the Lexus service department in Grapevine. As a loyal Lexus customer, I expected a much higher standard of professionalism and care. Unfortunately, my recent experience fell far below those expectations. I had scheduled an appointment for service and reserved a loaner car ahead of time. I arrived promptly at 1:15 PM, but while other cars were serviced quickly, mine was ignored. After waiting for some time, I asked the front staff about the delay. They told me that I didn’t have a service advisor and would need to wait until someone was available. I had to ask three times, as I was on my lunch break and had upcoming meetings. Eventually, Juan came over, but it was clear he was reluctant to assist. His demeanor was rude and unprofessional. When he finally took me to his desk, I explained that I was there for a simple oil change. Instead of accommodating my request, he tried to upsell additional services. I reminded him that I had already spent $15,000 at Lexus 11 months ago and didn’t need unnecessary services like a coolant replacement, which I had already completed. To make matters worse, when I mentioned the loaner car I was promised, Juan dismissed me with a curt tone, saying none were available. He asked me to wait again, showing no regard for my time or situation. Frustrated, I left. What made this experience even more disappointing was the clear disparity in how customers were treated. It seemed that because I drive an older car, my service was deprioritized, while other customers with newer vehicles were assisted promptly. I’ve owned Porsche, Mercedes-Benz, Acura, and BMW vehicles, and I’ve never encountered such unprofessional service from any other dealership. This experience was unacceptable, and it has tarnished my perception of Lexus’ commitment to customer care. I hope the service team at Grapevine takes this feedback seriously and improves their professionalism, responsiveness, and overall service quality. More