Park Place Lexus Grapevine

Top Notch Personal Sales Gerald was tuned into making us happy & meeting our needs from the very start. Our desired options were difficult to meet but he stayed with us throug Gerald was tuned into making us happy & meeting our needs from the very start. Our desired options were difficult to meet but he stayed with us through the process and got us the vehicle we wanted. He took plenty of time to familiarize us with our new vehicle. I expect service to be equally as satisfying as we signed up for prepaid service and valet. We've bought many cars and this was one of our best experiences. More

Best car buying experience Professional and courteous employees. They go out of their way to make sure you get the right vehicle. Ms. Inman has great customer service skills and Professional and courteous employees. They go out of their way to make sure you get the right vehicle. Ms. Inman has great customer service skills and technical knowledge of the vehicle. More

Park Place Lexus - Terrific Customer Service I live in Austin and needed to find a great used vehicle from a trusted dealership. There are many low cost vehicles, but the source and quality of th I live in Austin and needed to find a great used vehicle from a trusted dealership. There are many low cost vehicles, but the source and quality of the vehicle questionable. I found a vehicle at Park Place Lexus and met the salesman, Josh Patel. Josh was extremely understanding of my situation and helped me through the decision process between 2 vehicles. I drove to Grapevine the following day and looked/drove the vehicle. Josh made the purchasing process one of the best I've ever had. I had a call to make and Josh was kind enough to find me a place to make a 30 minute business call. The dealership was top notch in look and sales team very professional and kind. Thanks Park Place Lexus and Josh for the terrific experience. Will make the call on our next vehicle to Park Place first. Mike Bourgeois More

Your place???? Really? I recently purchased a Lexus from this location and the experience was absolutely outstanding. I pulled up to the service drive earlier today for my v I recently purchased a Lexus from this location and the experience was absolutely outstanding. I pulled up to the service drive earlier today for my very first service, there was one car in front of me. After sitting in the car for 15 minutes without acknowledgement the valet finally came to my window. I told her what I was there for and she told me that it should take no longer than 1 hour including the wash as it was only a small service. She wrote on my window, told me an advisor would be right with me and left. 25 minutes passed and nothing. I pulled into another lane and got out of the car, the valet saw me and ran inside to grab the first advisor she could find. The service advisor came out and I asked him if the tire rotation was necessary since my vehicle is AWD, he told me “that’s what Lexus recommends” well obviously that is recommended as it says it on my dash board I want to know if it is a necessity. I asked for a loan car, none available despite there being a line of 5 sitting right in front. I asked the advisor how long the wait was and he told me 1-1.5 hours and then asked me if I wanted to bother with it. I told him no and to just give me a car wash. He told me the car wash alone was a 1.5 hour wait. My time frame went from an hour the valet originally told me to 3 hours in the space of 30 minutes. This is our 4th vehicle from Park Place and it was that absolute worst experience I have ever received. I am so disappointed, it has really tainted my perception of Park Place and despite my continued loyalty to the company I was treated like dirt. More

First Lexus experience. Overall, it was a pleasant transaction for our first 2018 Lexus NX300. Brian is great to work with. He made sure the whole process is going smooth Overall, it was a pleasant transaction for our first 2018 Lexus NX300. Brian is great to work with. He made sure the whole process is going smooth and easy for us. More

Fabulous Experience Buying a new RX350 was a wonderful experience at Park Place Lexus in Grapevine. The two salespeople I dealt with, Steven Miller and Brian Safianow, we Buying a new RX350 was a wonderful experience at Park Place Lexus in Grapevine. The two salespeople I dealt with, Steven Miller and Brian Safianow, were both extremely knowledgeable and professional. The transaction couldn't have gone more smoothly and I particularly appreciated Steven's ability to cut to the chase when appropriate. Brian and Steven both communicated regularly as I waited for my new car to arrive, and Brian was terrific when he instructed me on using the car's many features. And I love my new car! More

Professionalism at its finest David handled my purchase with complete expertise. He is highly knowledgeable, pays attention to detail, stays on top of the transaction, and has a wo David handled my purchase with complete expertise. He is highly knowledgeable, pays attention to detail, stays on top of the transaction, and has a wonderfully approachable demeanor. I have purchased quite a few vehicles from this dealership, and continue to return. Their service department is just as reliable. Thank you Park Place Grapevine Lexus dealership, for another successful purchase. More

Great salesperson & over the top service experience My experience with Park Place Lexus is your word and a handshake still mean something - a true Texas experience. Daniel Cabriales and I handled our d My experience with Park Place Lexus is your word and a handshake still mean something - a true Texas experience. Daniel Cabriales and I handled our deal through emails until it was time to sign the final papers. I was in/out in less than an hour – yes, I said under an hour! I had a last minute work schedule change that I could not adjust and Daniel was very accommodating. I called him to setup an appointment, but had to call back and change it to that night. Daniel was already on his way home and turned around to meet me that evening. True customer service with a smile & handshake - thank you Daniel! More

2018 gx469 This is my second gx in 3 years. Jerold Varghese, Sales Experience Manager Was very pr Cession also and helpful. Best service and awesome experience. This is my second gx in 3 years. Jerold Varghese, Sales Experience Manager Was very pr Cession also and helpful. Best service and awesome experience. Definitely looking forward for future business at Parkplace lexus grapevine . More

Mercedes-Benz Great experience! Leslie was very helpful and acute about the suv. Happy with my purchase Will do business again Thank you for all your help! Great experience! Leslie was very helpful and acute about the suv. Happy with my purchase Will do business again Thank you for all your help! More