Park Place Lexus Grapevine

Elliott went over and beyond to renew my faith in Park Place I did not have ask Elliott for any assistance in the situation that my wife and I were dealing with. I believed Park Place did not care about my wife I did not have ask Elliott for any assistance in the situation that my wife and I were dealing with. I believed Park Place did not care about my wife loosing confidence in her CT-200. Due to electrical issues with that vehicle. Elliott called me on Saturday June 9th, 2018 to advise me that he was working on something and he will call me back when he has it figured out. Due to all of his hard work that was the key to finalizing the deal. More

Great experience Best experience I have had buying a car. Danny was helpful, knowledgeable and patient during the buying process. Was able to do most of the researc Best experience I have had buying a car. Danny was helpful, knowledgeable and patient during the buying process. Was able to do most of the research online and was in / out with paperwork in 30 minutes. More

Happy Customer Thank you Brian Safianow for all your patience with helping me find the right Lexus! Seriously, this guys knows his stuff. From every detail on the Thank you Brian Safianow for all your patience with helping me find the right Lexus! Seriously, this guys knows his stuff. From every detail on the outside the vehicle to helping me connect my Bluetooth/Siri on the inside! He is a one of a kind salesman! He made every step of the purchase very smooth and non stressful. I highly recommend him and will be using him in futures purchases. Plus, the whole staff treats you like royalty as you wait and keep you comfortable. Thanks again Park Place Lexus Grapevine! More

Outstanding Customer Service Experience Before coming to Park Place we had cross-shopped multiple used vehicles at 5-6 dealerships, and the story was always the same: park outside a separate Before coming to Park Place we had cross-shopped multiple used vehicles at 5-6 dealerships, and the story was always the same: park outside a separate building from the new vehicle lot, walk into a separate building for used vehicles, sit about 3 feet from the next family looking for a vehicle at the same time, and divulge personal information to try and obtain financing. It was too awkward for me. Once we were able to experience the preowned process at Park Place, I can say with confidence they will be first on our list the next time we need a vehicle. Within 20 minutes of inquiring online about our RX350, Sean sent me the data packet for the vehicle which included the Carfax, original MSRP information, and a list of all services that Park Place performed on the car prior to listing it. When we came out to test drive, we were treated with respect and professionalism. The preowned showroom and the new vehicle showroom are in the same building, just different hallways which is a great idea. When it came time to purchase, we worked directly with Sean on every detail. This meant I was at the dealership for about an hour, and there were no surprises. Any time I had a question he would simply rotate his monitor to show me the numbers or details, instead of walk away to speak to a manager. This is a much more efficient way to do business! We secured a better financing rate with Park Place compared to my own bank. I would recommend Park Place and Sean to anyone who is looking for a vehicle! More

The Best Personal Experience Ever Randall Hood, Provided the best customer service ever. He is product knowledgeable and efficient.The transparent experience was the reason my husband Randall Hood, Provided the best customer service ever. He is product knowledgeable and efficient.The transparent experience was the reason my husband and I decided to purchase our second Lexus. Excellent Service. Sincerely, Mr and Mrs Williams More

Daryl Livingston A++ and HIGHLY RECOMMENDED Daryl is an exemplary professional and is the SOLE reason for us continuing our 13+ year relationship with Park Place. He is HIGHLY RECOMMENDED...go Daryl is an exemplary professional and is the SOLE reason for us continuing our 13+ year relationship with Park Place. He is HIGHLY RECOMMENDED...go set an appointment with him at Park Place Lexus GRAPEVINE! ***Disclaimer*** AVOID Park Place Lexus Plano and Park Place Range Rover. Extremely poor experiences and if not for Daryl, our family was going to cut the Park Place relationship. Both stores are in dire need of "continuing education" ASAP. More

Lease Ez was very professional and willing to help make the Leasing experience very easy. He made my wife and I Feel very comfortable and right at home Ez was very professional and willing to help make the Leasing experience very easy. He made my wife and I Feel very comfortable and right at home during the process. More

Great Experience We had a great experience purchasing our new Lexus (at least new to us). David was very helpful and accommodating without ever being pushy or giving We had a great experience purchasing our new Lexus (at least new to us). David was very helpful and accommodating without ever being pushy or giving us the "hard sell." Would definitely return. More

Excellent New Car Experience This was our fourth Lexus LS to purchase at Park Place Grapevine and I wouldn’t go anywhere else. Randall was an awesome person to deal with and reall This was our fourth Lexus LS to purchase at Park Place Grapevine and I wouldn’t go anywhere else. Randall was an awesome person to deal with and really knew more about the LS than any of the other 3 salesmen we had used in the past. His knowledge and the way he was able to explain all the features in such an easy way really helped us to understand the car and made it easier to get use to the drive and comforts of the vehicle. Highly recommend Randall Hood and Park Place Lexus Grapevine. More

Great buying experiences with no hassles. will buy again. We used Costco Buying Program and the deal was great with no hassles. Our first time was at the dealer and we bought the RX 350 F on the same visit. We used Costco Buying Program and the deal was great with no hassles. Our first time was at the dealer and we bought the RX 350 F on the same visit. Brian was friendly and acted professionally. We had a great time. Terry stopped by to welcome us and kept us status of the SUV being detailed for delivery. The lounge is great. More