Park Place Lexus Plano

I called at the end of April looking for a TX500h and Tony M. was so helpful over the phone. He gave us the estimated delivery and the process for reserving the vehicle. We’ve had a long road to findin Tony M. was so helpful over the phone. He gave us the estimated delivery and the process for reserving the vehicle. We’ve had a long road to finding the right vehicle with other dealerships and Tony M. made the process easier than expected! He provided updates along the way while we waited for the vehicle to be delivered. The updates helped us prepare and plan to come in to Park Place once the vehicle was delivered. More

I am very pleased with Park Place Plano. I started my car search at an another Lexus dealership which was closer to my home but the salesman was rude and arrogant so I decided to try the Pl I started my car search at an another Lexus dealership which was closer to my home but the salesman was rude and arrogant so I decided to try the Plano location. Datone Jones was awesome, friendly, honest and humble. I am glad I drove the extra distance. More

I just had the best experience buying our 2025 RX350h at Park Place Lexus Plano! Nick Jimenez was our fantastic salesperson, and he made everything so easy and fun. We're absolutely thrilled with our new ri Park Place Lexus Plano! Nick Jimenez was our fantastic salesperson, and he made everything so easy and fun. We're absolutely thrilled with our new ride! I highly recommend checking them out if you're looking for a Lexus. You won't regret it! More

Excellent service and very pleasant experience during the whole process. Love working with Roberto, he is really helpful and patient with us. whole process. Love working with Roberto, he is really helpful and patient with us. More

Wonderful experience buying our 2025 RX350h. Nick Hawley was our sales person and was great to work with. We love our new vehicle and highly recommend Park Place Lexus Plano! Nick Hawley was our sales person and was great to work with. We love our new vehicle and highly recommend Park Place Lexus Plano! More

See Google review Dean is awesome and thorough for the car buying journey selection to driving away in our new Lexus car buying journey selection to driving away in our new Lexus More

Team were friendly, informed, and worked with me to find a car that matched my needs. Additionally, the team made sure all elements of the deal were aligned to my goals. Amazing experience, special shoutout a car that matched my needs. Additionally, the team made sure all elements of the deal were aligned to my goals. Amazing experience, special shoutout to Brendan! More

We have purchased several cars & SUV’s from Park Place Lexus. Why? 1st and foremost, because Lexus makes a quality automobile! And why are we repeat purchasers from Park Place Lexus? It is because of Lexus. Why? 1st and foremost, because Lexus makes a quality automobile! And why are we repeat purchasers from Park Place Lexus? It is because of the customer service focused professionals at Park Place Lexus. People like Chris Brunner the General Manager; Blake Cooper, Sales Manager, and Dean McCaskill, the best salesman we have ever worked with! At Park Place they make you feel valued when you walk on to the showroom floor, long before you make that decision to make a purchase! More

Everyone has been fantastic and friendly. Great place to buy a vehicle. It was a great experience. Great place to buy a vehicle. It was a great experience. More

Bought a 2025 GX550 on Friday, 24 hours later a tire was cracked in multiple places along the sidewall. Called Lexus Roadside Assistance from the app who came out and changed the spare, advised the tire was cracked in multiple places along the sidewall. Called Lexus Roadside Assistance from the app who came out and changed the spare, advised the tire was defective and all tires should be inspected “for a bad batch of defective tires.” Contacted my sales person, Sung Ho, who never called me back. Then contacted Blake Cooper, new car sales manager who called me back to advise, “ We have no issues with GX tires, you can take the vehicle anywhere and have the tire replaced yourself.” So basically, his advice was that I’m on my own with a brand new vehicle with a defective tire. I also expressed concern that the other tires may also be defective and I no longer have a spare tire during this same conversation with Blake Cooper, who had zero concern for this possibility. I then contacted Sewell Lexus Dallas, who immediately advised me to contact Lexus Corporate to report PP Lexus Plano for their lack of concern or assistance with this situation and without hesitation they offered to correct the entire tire issue even though they did not sell me this brand new vehicle, and advised that PP Lexus Plano’s poor customer service is NOT condoned by Lexus Corporate. Avoid Park Place Lexus Plano, they are not ethical, the entire purchase process was disappointing and continues to be as they do not stand behind their sales. Sung Ho, Richard Spotts, and Blake Cooper are all three rude, condescending, disrespectful, and do not value customers. A customer should not have the expense of defective tires 24 hours within the purchase of a brand new vehicle. More