Park Place Lexus Plano

A bad review, reframed as a case study. I’ve driven Lexus for years — Dubai, Saudi, now the U.S. — and bought and serviced my IS350 exclusively through Sewell Lexus Dallas. An alternator I’ve driven Lexus for years — Dubai, Saudi, now the U.S. — and bought and serviced my IS350 exclusively through Sewell Lexus Dallas. An alternator failure near Plano forced me into Park Place Lexus Plano. Same brand, same (or higher) pricing. The service philosophy could not be more different. The tell isn’t any single interaction — it’s what each dealer optimizes for. Park Place runs a wall of loaner guardrails: 100-mile caps, gas-matching, 12-hour return notice — all enforced aggressively. The message lands as our policy is right, the customer is secondary. Sewell has policies too — looser ones — and I’ve never once had them enforced against me. They lead with respect. That posture showed everywhere. Condescending intake on a $2,000+ work order. My assistant service manager, Tom Gibbs, over-promised on timing. At pickup, Leonardo “Dro” Gonzalez, Assistant Service Manager, addressed me aggressively in Spanish after I said I don’t speak it. His manager first introduced himself as Bryan Black, then — when I questioned it — handed me a card reading Bryan Martin, Service Manager. And a windshield chip that measured under an inch pre-service now sits at 2.4 inches. Bottom line: identical pricing, opposite priorities. One protects its policies; the other earns its clients. More

Sean was very pleasant to work with. I told him exactly what I wanted and he had it up front in about 10 minutes. The process of purchasing my new vehicle was very easy. Thanks again Se I told him exactly what I wanted and he had it up front in about 10 minutes. The process of purchasing my new vehicle was very easy. Thanks again Sean and Park Place Lexus Plano. More

Big beautiful dealership very nice customer service and a lot more selections on cars.loved it❤️ lot more selections on cars.loved it❤️ More

Everything was excellent! My salesman, Jolly, is a Rock Star! Look forward to getting my car service there. My salesman, Jolly, is a Rock Star! Look forward to getting my car service there. More

It was an excellent and efficient sales experience. We were able to find the vehicle that met our needs and make the purchase with ease. We were able to find the vehicle that met our needs and make the purchase with ease. More

Great customer service, trained employees willing to help customers listen and understand issues as explained by the customer customers listen and understand issues as explained by the customer More

Michael Snyder is the best car salesman ever. He took time with us. He said to come back and he would show us more tricks. He spent from 2:30-9;00 when we bought our cat. We never felt rushed. He took time with us. He said to come back and he would show us more tricks. He spent from 2:30-9;00 when we bought our cat. We never felt rushed. He is the best!!!! Don and karen Dalton More

Excellent service and very knowledgeable sales person. Very satisfied with entire purchase experience. Love the concept of sales person handling all aspects of the process instead of being passed from one Very satisfied with entire purchase experience. Love the concept of sales person handling all aspects of the process instead of being passed from one person to another. More

Sent the dealer the exact specs on the vehicle I wanted. They had it on the lot. Negotiated the price by text. Had a new car in less than a week. They had it on the lot. Negotiated the price by text. Had a new car in less than a week. More

Customer service is great! Park Place Lexus is a five star company. They delivers as promise with service and their guarantee. Park Place Lexus is a five star company. They delivers as promise with service and their guarantee. More