Park Place Lexus Plano

Excellent service and very pleasant experience during the whole process. Love working with Roberto, he is really helpful and patient with us. whole process. Love working with Roberto, he is really helpful and patient with us. More

Wonderful experience buying our 2025 RX350h. Nick Hawley was our sales person and was great to work with. We love our new vehicle and highly recommend Park Place Lexus Plano! Nick Hawley was our sales person and was great to work with. We love our new vehicle and highly recommend Park Place Lexus Plano! More

See Google review Dean is awesome and thorough for the car buying journey selection to driving away in our new Lexus car buying journey selection to driving away in our new Lexus More

Team were friendly, informed, and worked with me to find a car that matched my needs. Additionally, the team made sure all elements of the deal were aligned to my goals. Amazing experience, special shoutout a car that matched my needs. Additionally, the team made sure all elements of the deal were aligned to my goals. Amazing experience, special shoutout to Brendan! More

We have purchased several cars & SUV’s from Park Place Lexus. Why? 1st and foremost, because Lexus makes a quality automobile! And why are we repeat purchasers from Park Place Lexus? It is because of Lexus. Why? 1st and foremost, because Lexus makes a quality automobile! And why are we repeat purchasers from Park Place Lexus? It is because of the customer service focused professionals at Park Place Lexus. People like Chris Brunner the General Manager; Blake Cooper, Sales Manager, and Dean McCaskill, the best salesman we have ever worked with! At Park Place they make you feel valued when you walk on to the showroom floor, long before you make that decision to make a purchase! More

Everyone has been fantastic and friendly. Great place to buy a vehicle. It was a great experience. Great place to buy a vehicle. It was a great experience. More

Bought a 2025 GX550 on Friday, 24 hours later a tire was cracked in multiple places along the sidewall. Called Lexus Roadside Assistance from the app who came out and changed the spare, advised the tire was cracked in multiple places along the sidewall. Called Lexus Roadside Assistance from the app who came out and changed the spare, advised the tire was defective and all tires should be inspected “for a bad batch of defective tires.” Contacted my sales person, Sung Ho, who never called me back. Then contacted Blake Cooper, new car sales manager who called me back to advise, “ We have no issues with GX tires, you can take the vehicle anywhere and have the tire replaced yourself.” So basically, his advice was that I’m on my own with a brand new vehicle with a defective tire. I also expressed concern that the other tires may also be defective and I no longer have a spare tire during this same conversation with Blake Cooper, who had zero concern for this possibility. I then contacted Sewell Lexus Dallas, who immediately advised me to contact Lexus Corporate to report PP Lexus Plano for their lack of concern or assistance with this situation and without hesitation they offered to correct the entire tire issue even though they did not sell me this brand new vehicle, and advised that PP Lexus Plano’s poor customer service is NOT condoned by Lexus Corporate. Avoid Park Place Lexus Plano, they are not ethical, the entire purchase process was disappointing and continues to be as they do not stand behind their sales. Sung Ho, Richard Spotts, and Blake Cooper are all three rude, condescending, disrespectful, and do not value customers. A customer should not have the expense of defective tires 24 hours within the purchase of a brand new vehicle. More

Honest, caring,easy,helpful, nice, respectful, no pressure, work with you, reasonable,positive, provided options pressure, work with you, reasonable,positive, provided options More

Clean, organized, friendly, knowledgeable, professional, attentive and responsive sales reps, inventory turnover, all above expectations. attentive and responsive sales reps, inventory turnover, all above expectations. More

Never again, poor customer service. Purchased a new 2025 vehicle and they behaved as if I was stealing the vehicle. They cater to the Asian community so maybe I would have had a better Purchased a new 2025 vehicle and they behaved as if I was stealing the vehicle. They cater to the Asian community so maybe I would have had a better experience had I been Asian…hum… More