Park Place Lexus Plano

Transparency Reliable Knowledgeable Professional Efficient Comprehensive Approachable Curated Dedicated Unwavering Understandable Transparent Friendly Great customer service Efficient Comprehensive Approachable Curated Dedicated Unwavering Understandable Transparent Friendly Great customer service More

Mr Hughes gave excellent customer care the minute we entered, explaining all minute details a make me understand in simple way. I got convinced and bought the car on same day entered, explaining all minute details a make me understand in simple way. I got convinced and bought the car on same day More

The entire experience was excellent. Herb never pressured but made excellent suggestions. I would recommend him to my friends. Herb never pressured but made excellent suggestions. I would recommend him to my friends. More

Purchased a pre-owned 2022 Mercedes-Benz with 29,000 miles from Park Place Lexus. While inherent risk exists with any used vehicle, a dealership operating at this level should be expected to conduct tho miles from Park Place Lexus. While inherent risk exists with any used vehicle, a dealership operating at this level should be expected to conduct thorough inspections and provide full transparency. That standard was not met. The vehicle was purchased at closing time on a Saturday. At delivery, the only concern was an unusual odor, which staff attributed to engine-cleaning residue. By the following day, the dashboard displayed multiple warning indicators. I notified my sales representative immediately, requested escalation to management, and advised that I would have the vehicle evaluated by a Mercedes-Benz dealership upon returning to town later that week. That inspection uncovered multiple issues: - A fault code related to a defective sensor had been cleared approximately 50 miles prior to sale. The component itself remained under warranty, raising serious concerns about pre-sale disclosure and diagnostic practices. - The odor was traced to severely neglected air filters and mold accumulation within the system—conditions that strongly suggest the vehicle did not undergo a meaningful inspection prior to sale. After follow up outreach, I was able to connect with a manager. The only resolution offered was reimbursement for a filter. There was no acknowledgment of the broader issues, no apology, no offer of a loaner vehicle, and no consideration for the time and disruption involved. I was also questioned as to why I had not used their affiliated Mercedes-Benz dealership—an option that was never communicated at any point. Since then, additional issues have emerged, including suspension and screen malfunctions. Within the first three weeks of ownership, the vehicle has spent approximately 30% of the time in service. At this point, I attempted to exit the situation and sell the vehicle—just three weeks after purchase. However, I was unable to do so because the vehicle had not yet been registered and the financing had not been fully processed, leaving no record for another dealership to accept it as a trade. This has been an exceptionally frustrating and disruptive experience, marked by a lack of due diligence, poor communication, and minimal accountability. I would strongly advise others to approach this dealership with caution. More

Melissa was our sales consultant. She was attentive,helpful and patient as we navigated the process. It was a great purchasing experience. She was attentive,helpful and patient as we navigated the process. It was a great purchasing experience. More