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Park Place Lexus Plano
Plano, TX
3,488 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,488 reviews
November 22, 2025
We liked our sales person very much, Datone Jones, we love the car BUT we are out of state buyers and it’s been 2 months and we still don’t have our title. I can’t seem to reach anyone in the business of love the car BUT we are out of state buyers and it’s been 2 months and we still don’t have our title. I can’t seem to reach anyone in the business office, I spoke to Datone yesterday and still do not know anything. I can not pay the state taxes or get a license until I get the title. Communication after purchase… not good. More
by Forest0000
Employees Worked With
Stone Jones, Patrick Jaccar, Shawn Clary, Shiva Olumi
November 21, 2025
Excellent customer service! Melissa provided exceptional service during and after the purchasing on my new Lexus. Kevin was very kind and met all my needs in service. Melissa provided exceptional service during and after the purchasing on my new Lexus. Kevin was very kind and met all my needs in service. More
by buggs0523
Employees Worked With
Melissa and Kevin
November 16, 2025
Kariel was wonderful , understood what I was looking for just showed me options based on my request. Easy to work with, he truly made the process very easy and pleasant. I highly recommend Kariel and Lexus just showed me options based on my request. Easy to work with, he truly made the process very easy and pleasant. I highly recommend Kariel and Lexus Plano. Very pleased with service! The first time I could really trust a car dealer sales rep. More
by Alessandra Andrade
Employees Worked With
Kariel
November 13, 2025
Dear Daniel Moore, I wanted to take a moment to share some feedback about my recent experience working with Kal Farris. From the very beginning, Kal stood out for his responsiveness, patience, and person some feedback about my recent experience working with Kal Farris. From the very beginning, Kal stood out for his responsiveness, patience, and personable approach. He took the time to understand what I was looking for and made the entire process smooth and enjoyable. His expertise and professionalism were exceptional, but what really impressed me was how genuinely welcoming he was. Kal made me feel truly appreciated for being there — something that’s rare to find. It’s clear he takes great pride in his work and in representing the Lexus brand. Please extend my thanks to Kal for setting such a high standard of customer care. He’s an outstanding representative of your team. Sincerely, Kenton Arsenault More
by Kenton
Employees Worked With
Kal Farris, Daniel Moore
November 09, 2025
It was very nice experience to purchase my 2026 Lexus NX350 here. Drew Freeman was very nice and knowledgeable of the products. And he was very patient to let me test drive different models. On the day w NX350 here. Drew Freeman was very nice and knowledgeable of the products. And he was very patient to let me test drive different models. On the day when I ended up making the purchase, he was still wearing the foot bracing. I really appreciated his work to help me have the 3rd cars in my life. More
by sabrina.zou
Employees Worked With
Drew Freeman
October 31, 2025
I have been doing service business here since 2019 (most recently with Gustavo Del Rio). He has been very helpful, responsive and other positive adjectives. I asked for a sales referral, and Gustavo recomme recently with Gustavo Del Rio). He has been very helpful, responsive and other positive adjectives. I asked for a sales referral, and Gustavo recommended Sergio Caballero. He helped me with my recent purchase of a new 2025 Lexus. Sergio was perfect as well. I rate them both 10 out of 10. More
by arbybear
Employees Worked With
Sergio Caballero
