Park Place Lexus Plano

Great experience Jimmy Bryan at Park Place Lexus Plano was wonderful to deal with. He took the time to explain and teach us every detail regarding our new GX purchase. Jimmy Bryan at Park Place Lexus Plano was wonderful to deal with. He took the time to explain and teach us every detail regarding our new GX purchase. Such an inviting and friendly atmosphere. They do everything possible to make buying and maintaining a Lexus a pleasant experience. I highly recommend. More

Three Years With No Bright Spots We have bought three cars from here. A 350 sport, 350 ES, car. We've never given a negative review of them. The first service director we met was let We have bought three cars from here. A 350 sport, 350 ES, car. We've never given a negative review of them. The first service director we met was let go, with some other key members being transferred. The new director has repeatedly failed to return phone calls or even pick up when sitting in the office. Even when giving my phone number to the office of the owner of Park Place, calls were never answered. Butch Shank has been our service manager in replacement of Brian Martin. We've tried to take care of loan cars we've been given when issues arose with our vehicles, out of paranoia that they'll feel justified in their poor service more than anything else. Even to the point of detailing them and filling the tanks just before returning it. Over the course of our interactions with them, we've had almost two-dozen loan cars in total as our cars repeatedly got sent back to the shop with error after error. We were promised two years of basic maintenance on our vehicles, and twice with the ES 200, we were told that they would not back that statement after having had to fix so many problems in a short space of time. We payed the last one, convinced that it was all around an error with the call center, $400. We were offered a $100 discount but we admittedly fell for a guilt trip by the service manager there and felt obligated to decline. To make matters even worse, the technicians failed to properly secure the oil containment, resulting in losing a significant amount overnight before we saw what happened. When I had taken the car back to get the issue resolved, all I got was Butch Shank claiming I was going to make a scene over this, though there was no prior history to indicate to him that I'd done this. We've avoided giving a poor survey for so long, as mentioned before, due to a reasonable fear of having our vehicles not adequately supplied. The fact that we've seen such a culture at their place rather than basing it off of thin air says more about this business than even our own issues with them. The workers out of the Lemon office of Mercedes, an affiliated business, flat out told us that a complaint we were trying to file would fall on deaf ears and it was pointless. We've rarely asked for any concessions, but after repeatedly poor service done to our vehicles and selves, it's hard to care about what we have been given. Later on, when I contacted Butch Shank again, I informed him that we had purchased from a competitor and were interested in buying a SU 200 from them and asked about getting a deal on a clear wrap on the vehicle we were going to purchase as well as the one we had just gotten. It's not what he said, but rather how it came across. In summation, it was a lecture on how they've got expenses as explained in the most patronizing tone possible, because I suppose buying $40,000+ cars from them is not particularly incentivising. In addition, we asked about loan cars. We asked for something that anyone should be capable of, a clean car with a full tank of gas. What amazed me was that, as I sat in the office, two other advisors were telling their customers that it was impossible to give them more than half a tank of gas. The fact that we've rarely asked for anything from them, in addition to the thousands of dollars put into returning the previous loaners in prime condition after having given them tens of thousands of dollars for the cars we owned was it. If after all of that, it is still too expensive to give us a discount on a clear wrap, it makes one wonder how such a business can afford to do anything. Instead, I'm purchasing a clear wrap installment from a competitor for $100 more because I know that I won't have to come back there every month or two after finding something wrong and be lectured about the importance of expenses. I'm sure this sounds like just another disgruntled customer, however we've tried to stay loyal to this business for three years. The constant failure to get anything to happen unless upper management gets called in, the endless fixes required for the cars because previous repairs were done incorrectly, and the general culture of this dealership has finally made us give up. We've always been told that the owner of Park Place has been keen to please customers and a total perfectionist, however such a philosophy has not been evident in the work ethics of the business itself. This could be many pages longer but I believe this accurately describes the situation so far. We'll contact the Lexus corporate to make them aware of this as talking to the business itself has so far proved fruitless. In summation, this has been our three years. The quality of the experience has been extremely poor, it's not been the "red carpet" treatment we were promised. Even then, it took a new manager to take it past the point of no return. I'm sure there are excuses for every one of our complaints, though at this point none would make a difference. The sheer incompetence surrounding how things have been handled has turned us off completely from purchasing from them again. Sincerely, Jana and Aaron Wynn More

Thorough and honest car buying experience I've purchased several cars in my life from reputable dealers and walked away wondering what I signed and how to use features on my car. After buying I've purchased several cars in my life from reputable dealers and walked away wondering what I signed and how to use features on my car. After buying my car from Adam at Park Place Lexus, I will hold every other dealership to a higher standard - or I'll just continue to buy from Adam as long as I live in Texas. I purchased a beautiful car that was exactly what I wanted right down to the paint color and moonroof. Adam made sure I got what I wanted and pointed out the safety features of the vehicle. He got to know me and understood what was important given the amount of time I'll spend in this car for work. I think he was looking out for my safety more than I was. After the sale, we still talk. He has helped with a few minor questions and took the time to hop in the car with me DAYS AFTER the sale to clarify a few features. I felt that I bought this car from a friend who cares, not just a sales person at a dealership. More

First new car in 13 yrs.! It was such a pleasure to work with Kenny Adekoya! He was professional and patiently answered all my questions. He made me feel very comfortable and It was such a pleasure to work with Kenny Adekoya! He was professional and patiently answered all my questions. He made me feel very comfortable and I would definitely recommend him to any of my friends or anyone else wanting to purchase a Lexus. Carla Sherman More

My Very First Lexus! Park Place Lexus is a well ran, and amazing place for the entire car buying experience. I was so impressed by not only my salesman, Gabriel Delgado, Park Place Lexus is a well ran, and amazing place for the entire car buying experience. I was so impressed by not only my salesman, Gabriel Delgado, but by the entire staff, and the atmosphere from the moment you walked in. Gabriel did a phenomenal job educating me on both the ES 350 and NX, and putting me in the best fit car package. It was a very thoughtful and thorough approach to car buying. I was also impressed on how efficient and thoughtful they were with my time, I did not have to spend my entire Friday tied up. I cannot imagine buying from anyone else! More

Wonderful This was our first purchase of a Luxury automobile. We had the best experience thanks to Zane and other employees. We have been treated great. This was our first purchase of a Luxury automobile. We had the best experience thanks to Zane and other employees. We have been treated great. More

Great shopping and service experience Park Place Lexus in Plano is a great place to shop for a car. The beautiful show room is elegant and inviting, and the sales staff makes you feel righ Park Place Lexus in Plano is a great place to shop for a car. The beautiful show room is elegant and inviting, and the sales staff makes you feel right at home. When you bring your car in for service, the service area is comfortable, and inviting, with coffee and refreshments. More

My First Lexus! I had a great experience with the my Salesman (Anish) and everybody that helped me test drive and set up my new NX 200. I am very confident that I wil I had a great experience with the my Salesman (Anish) and everybody that helped me test drive and set up my new NX 200. I am very confident that I will love my experience every time I walk into the dealership for my maintenance or and other service I might have to get in the future. Thank you Lexus and I will see you guys soon! Lindsey Young More

My New GX460 Robert Gabriel was wonderful to work with when leasing my new GX460. I was a returning customer to Park Place, and He talked about how important that Robert Gabriel was wonderful to work with when leasing my new GX460. I was a returning customer to Park Place, and He talked about how important that was to have my business and make sure I was completely happy with my new car. More

Happy customer I thoroughly enjoyed the experience with park place and with Gabriel. He did everything he could to help with my purchase and was very courteous throu I thoroughly enjoyed the experience with park place and with Gabriel. He did everything he could to help with my purchase and was very courteous throughout the whole process. I will definitely be a return customer of both the dealership and of Gabriel. More