Park Place Lexus Plano

A Journey Well...it's been 17 years since I bought our first Lexus from Park Place Lexus, Plano. We are now on our 6th (or is it 7th?) Lexus and we just keep co Well...it's been 17 years since I bought our first Lexus from Park Place Lexus, Plano. We are now on our 6th (or is it 7th?) Lexus and we just keep coming back! This has been a most pleasant journey for us and I must give credit where it"s due...Mr. Mark Dresselhuys. This gentleman has a been the most gracious, affable, kind salesperson I have ever known in the automobile business, bar none. He has ALWAYS gone the extra mile for me every time I show up and say "OK Mark, I need another car." He finds the best deal for me, even the time he suggested a new car for a little less than the two year old car I was looking at! I am just so pleased with his attention and care and his special "I can do that" attitude. Along with Mark, I applaud the Service Department and especially Mr. Nigel Loweth for their assistance and help along this journey. I continue to marvel at this very large dealership's ability to retain that "small community" presence in the midst of today's harrowing, busy, sometimes frantic schedules and work days...kudos to you Park Place Lexus, Plano!! More

Love my Lexus Enjoyed working with Adi, very knowledgeable and customer service oriented. He introduced us to the hybrid and we could not be happier. Everyone on Enjoyed working with Adi, very knowledgeable and customer service oriented. He introduced us to the hybrid and we could not be happier. Everyone on the used sales side was pleasant, asked if we were being helped, offered a beverage. Holding back on a five star rating due to the lack of customer service from the new sales receptionist, first impressions do matter, she gets a 1 star. This is our second Lexus and we will continue to recommend Park Place. More

Excellence in Service I am a 74 year old single woman who has never bought a car on my own. To say that I was anxious about car shopping and buying would be an understateme I am a 74 year old single woman who has never bought a car on my own. To say that I was anxious about car shopping and buying would be an understatement. I had a bad experience a couple of months ago with a different dealership and was almost afraid to contact Park Place after finding a car I wanted to test drive on cars.com. I received a reply to my request almost immediately and arranged a time with Herb Simonsen,who accommodated me by coming in on his day off. He immediately put me at ease and never pressured me in any way. He just demonstrated all the features on the car and how to use them, explained fully the warranty and other relevant information. When all the paperwork was completed, he went over all the information with me again and made sure I completely understood my purchase as well as the operation of my car. It was a great experience and I confidently recommend Herb and Park Place. More

Great Service/Sales This is our second auto we have purchased from this dealer. I am 71 yrs old and have purchased over 60 vehicles, so I have had many experiences, but This is our second auto we have purchased from this dealer. I am 71 yrs old and have purchased over 60 vehicles, so I have had many experiences, but I would say this dealer is far superior to others. I am a perfectionist, so I see what these folks do. More

Putting The Customer First I can't say enough about what a great experience we had buying a new car for my son. We had a lot of options at cars that we were looking at and the r I can't say enough about what a great experience we had buying a new car for my son. We had a lot of options at cars that we were looking at and the real difference in the experience was Adam. He not only made us feel comfortable, he was genuine and real and wanted to make sure my son got what he wanted whether a Lexus or not. He really took his time, followed up numerous times, and has ensured the experience didn't just stop after the sale. We just recently went to have his new wheels and tint done and his schedule is tight coming home from college. They figured out how to make it happen in less then 3 hours. Thanks again for putting my son first and figuring out how to make things enjoyable, fun, and just make it happen. More