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Park Place Lexus Plano
Plano, TX
3,299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,299 reviews
October 05, 2016
great experience Micheal was very professional and kept us informed throughout the entire process. He covered all the necessary items regarding service and technology. Micheal was very professional and kept us informed throughout the entire process. He covered all the necessary items regarding service and technology. Repeat customer here.. More
by Lexus GS
Employees Worked With
Michael G. O'Brien II
October 05, 2016
2013 Ford Edge Great, prompt service. Stayed late to close deal. Returned phone calls quickly and continues to look for other vehicles that will fit our needs. Than Great, prompt service. Stayed late to close deal. Returned phone calls quickly and continues to look for other vehicles that will fit our needs. Thanks Michael. More
by Satisfied Customer
Employees Worked With
Michael G. O'Brien II
October 04, 2016
Great Buying Experience This is the third Lexus I've purchased through Park Place, and as usual the experience was great. My salesman Gabriel Delgado was fantastic. He wa This is the third Lexus I've purchased through Park Place, and as usual the experience was great. My salesman Gabriel Delgado was fantastic. He was easy to talk to, did everything possible to ensure I received the best deal. and remained my contact for the entire buying process, including the financing. I left the dealership thrilled with my purchase and would recommend Gabriel and Park Place to anyone looking for a vehicle. More
by jackiej
Employees Worked With
Gabriel Delgado
October 04, 2016
New RX 350 purchase Our second purchase from Park Place Lexus. Both transactions have been smooth and easy. If your in the market for a Lexus I would give them an opportu Our second purchase from Park Place Lexus. Both transactions have been smooth and easy. If your in the market for a Lexus I would give them an opportunity. More
by Trees USA Trees USA
Employees Worked With
Kenneth Adkins, Michael G. O'Brien II
October 04, 2016
Outstanding, professional. Love working with Jason Huber. Working either Park Place is always outstanding. We've bought four RX's, love each one. Jason Huber is professional, knowledgeable and funny, all wrap Working either Park Place is always outstanding. We've bought four RX's, love each one. Jason Huber is professional, knowledgeable and funny, all wrapped up into one person. He always welcomes you when you come into the deal ship, always returns phone calls. More
by Rxlexus
Employees Worked With
Zane Sommer, Jason Huber
October 03, 2016
Certified 2015 RX350 This is the third car that I have purchased from Herb. He is extremely patient, knowledgeable and professional. I have recommended him to friends an This is the third car that I have purchased from Herb. He is extremely patient, knowledgeable and professional. I have recommended him to friends and will not hesitate contacting him in the future. More
by Joanne W
Employees Worked With
Herb Simonsen
October 03, 2016
Yet another awesome car buying experience. This is the 5th car we have purchased from Park Place Lexus. Greg Ebenholtz is always a pleasure to deal with. The one touch start to finish sales pro This is the 5th car we have purchased from Park Place Lexus. Greg Ebenholtz is always a pleasure to deal with. The one touch start to finish sales process is great. More
by jkstaud07
Employees Worked With
Greg Ebenholtz
October 01, 2016
Great Experience This is our third Lexus, but our first experience with Park Place. We can't say enough good things! Our salesman James Aberle was very easy to talk This is our third Lexus, but our first experience with Park Place. We can't say enough good things! Our salesman James Aberle was very easy to talk to, and he took the time to talk us through the different aspects of the car and various options of the purchase. We never felt like we were being rushed through the sale; they made our needs their priority. The financing process was probably the best experience we have ever had in a car dealership, and this was due in large part to the skillful guidance of Mike McAllister. We left the dealership feeling very pleased with the transaction, and looking forward to beginning our relationship with Park Place Service. More
by Bentley
Employees Worked With
Mike McAllister, James Aberle
September 29, 2016
RX 350 First time Lexus buyer...showed up just to look. Michael was very accommodating, no pressure, answered all my questions about different models, went First time Lexus buyer...showed up just to look. Michael was very accommodating, no pressure, answered all my questions about different models, went out of his way to allow me to test drive the specific vehicle I wanted to (he had to move multiple vehicles to get it out), spent a lot of time explaining all of the features and demonstrating the capabilities of the vehicle. Once we were inside, he partnered with Ryan and it was a great experience navigating the trade, finance, ownership process...very efficient, did exactly what they promised, even made the 1.5 hour drive the following Monday to meet me to retrieve the extra key and additional items for my trade vehicle...great customer service, great deal, great experience. Park Place just gained a customer for life thanks to those two employees. More
by Robert D
Employees Worked With
Ryan Schuster, Michael G. O'Brien II
September 27, 2016
Service department rip off We have a gently used 2014 Is300 sport. The records show that the breaks were replaced at Lexus with 10 k miles in California. The car has 28 K mile We have a gently used 2014 Is300 sport. The records show that the breaks were replaced at Lexus with 10 k miles in California. The car has 28 K miles now. The front breaks are making a horrible noise. I took it to a break shop knowing that this is a wear kind of part which would not be covered in the warranty. The break shop informed me that the break pads and rotors were just fine. So I went to the PLANO Park place service department to find out what was causing this horrible noise when breaking. The service guy told me it would be $50 dollars to pull the wheel off and take a look to see if there is something wrong. I expressed to them that the break pads were still good. The pads were still good and not even close to the sensors. So the noise wasn't a sensor. He had to get his service manager to talk to me. Who explained to me "" I can not take the wheel off of your car to do a visual inspection without paying my employee ". The cost is $50 to pull off the wheel and look. Wow!! I could go to discount tire and get my flat fixed for free only because they want you to come back and buy tires. So naturally I always buy tires there. The bottom line is. Car dealerships are all crooks. Park place Lexus in PLANO is no exception. The break pads were used up a bit, the rotor was smooth. They weren't glazed over. The breaks were not worn to the point that they need replaced. All they could recommend was start over with new breaks and rotors. I got a quote on that. Enough said. The point of this review is. They just want to gouge you. Their service department blames their service techs for what they charge you. Even if it's taking off the wheel and taking a quick look. In addition to that. I guess you need to spend $750.00 on new breaks and rotors every 15k miles if you buy a Is350. More
by Customdave
Employees Worked With
Service manager. , Patrick Jaccar
