Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Park Place Lexus Plano
Plano, TX
3,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,317 reviews
August 28, 2016
Top Notch Customer Service I was in the market for a new vehicle and happened to call Park Place Lexus Plano during close to closing hours to see if they had the vehicle I was I was in the market for a new vehicle and happened to call Park Place Lexus Plano during close to closing hours to see if they had the vehicle I was interested in viewing. Jimmy Bryan answered the phone. I explained what I was looking for and the price range I needed to stay in. Jimmy could have easily blown me off but instead he immediately went to work. I immediately felt a sense of ease and comfort. Extremely professional and knows his stuff. He stayed in contact during and after the purchasing process but was not overbearing. Long story short, I got the exact car I wanted. I hate the car buying process but this was by far my best experience purchasing a vehicle in a long time. Jimmy was delightful to work with. He has a very warm and inviting personality. The day I picked up my car, I was in and out in less than an hour. I would highly recommend him to anyone looking to purchase a vehicle. More
by Nadia123
Employees Worked With
Jimmy Bryan
August 28, 2016
Unparalleled professionalism The personal attention Carl Keith showed my wife and I was awesome . All this after it took me several months to make up my mind on a car. No other The personal attention Carl Keith showed my wife and I was awesome . All this after it took me several months to make up my mind on a car. No other dealer had a salesperson that knew their cars like Carl, he is a great professional. I look forward to buying my next Lexus from him in 35 months More
by Nathan2433
Employees Worked With
Carl Keith
August 28, 2016
dash recall Got a formal letter from Lexus (in California) informing me our dashboard needed to be replaced. Call our service guy and he said it would be six mo Got a formal letter from Lexus (in California) informing me our dashboard needed to be replaced. Call our service guy and he said it would be six months before the parts came in. A year later, nothing has happened. I am not complying but you asked for a review. Jackson Salasky 972 250 2665 More
by Yoyo
Employees Worked With
Ramsey Guillory
August 27, 2016
wonderful experience! I recently bought a car and had issues with the Bluetooth. Gabriel went above and beyond to make sure my issue was fixed. He took his time to answer a I recently bought a car and had issues with the Bluetooth. Gabriel went above and beyond to make sure my issue was fixed. He took his time to answer all of my questions and explain the features of the car. Great customer service! More
by Morales05
Employees Worked With
Gabriel Delgado
August 27, 2016
Great Experience!! Michael O'Brien has the absolute best customer service you'll ever come across! I'm in the service industry so I know it when I "feel" it! No pressure Michael O'Brien has the absolute best customer service you'll ever come across! I'm in the service industry so I know it when I "feel" it! No pressure sales or "let me talk to my manager" tactics. Michael takes the time to listen to your needs and goes on a mission to deliver! You'll get a tour of the facility and if you need a snack or a beverage Michael has you covered! Before you leave Michael gives you a full demo of your vehicles features. AND follows up after you leave. Such a happy customer! More
by Adrian
Employees Worked With
Michael G. O'Brien II
August 26, 2016
great excellent sales person gave great information explain about vechicle completely great attitude and very professinal he got us the best deal possi excellent sales person gave great information explain about vechicle completely great attitude and very professinal he got us the best deal possible and very informative on the vechicle we bought More
by Ernesto Uriegas Janie Uriegas
Employees Worked With
Michael G. O'Brien II
August 23, 2016
Outstanding experience I have now purchased two cars from Park Place. Both purchases have been great: professional, easy, quick, etc. After the purchase, the service has bee I have now purchased two cars from Park Place. Both purchases have been great: professional, easy, quick, etc. After the purchase, the service has been outstanding. More
by Luke Stutler
Employees Worked With
Naseem Mushtaq
August 22, 2016
"Great Car buying experience" Park place Lexus is a great dealer, there are many options available and good price. very good service as well I highly recommended this place. Park place Lexus is a great dealer, there are many options available and good price. very good service as well I highly recommended this place. More
by py691229
Employees Worked With
Darren Wagoner
August 19, 2016
Very pleased! I have owned several Lexus cars over the years and have always found the best quality cars at Park Place Lexus! They have always fit my budget and mad I have owned several Lexus cars over the years and have always found the best quality cars at Park Place Lexus! They have always fit my budget and made the buying process quick and easy! Rick Palmer More
by RP
Employees Worked With
Gabriel Delgado
August 18, 2016
My Wife's Bucket List With no plans of buying a car that day, we just checked the Lexus dealership and met Gabriel. He was so pleasant, accommodating and persistent. He did With no plans of buying a car that day, we just checked the Lexus dealership and met Gabriel. He was so pleasant, accommodating and persistent. He did his best to convince us and worked with us to meet our expectations. Even after several days of driving our car, he made himself available to promptly answer our inquiries about the vehicle. My wife is so happy for fulfilling one of her bucket lists. More
by Ericsdeal
Employees Worked With
Gabriel Delgado
