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Park Place Lexus Plano
Plano, TX
3,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,317 reviews
September 08, 2015
Great Experience! Love my new NX! This is my second Lexus from Park Place. The dealer service was a primary factor in my purchase. Don Mitchell was especially friend Love my new NX! This is my second Lexus from Park Place. The dealer service was a primary factor in my purchase. Don Mitchell was especially friendly and helpful in my selection without pressure of any sort. His associate Viktor made sure we had everything in order. The process was simple and efficient and they make you feel like a valued client. More
by Jackier70
Employees Worked With
Viktor Koleychik, Patrick Jaccar, Don Mitchell
September 08, 2015
Second Car to buy from Kelli Hansen This is our second car to buy from Kelli Hansen. Kelli is by far one of the best salespeople I have ever worked with when buying a car. Thanks again t This is our second car to buy from Kelli Hansen. Kelli is by far one of the best salespeople I have ever worked with when buying a car. Thanks again to Kelli and Park Place for the wonderful experience. More
by Cha
Employees Worked With
Kelli Hansen
September 08, 2015
Offensive Customer Service I visited Park Place Lexus showroom in Frisco, TX to buy 2015 RX 350 as I live in Frisco (very close to their dealership office). I spoke to Sales per I visited Park Place Lexus showroom in Frisco, TX to buy 2015 RX 350 as I live in Frisco (very close to their dealership office). I spoke to Sales person Mr. John Pak and Sales Manager Richard Spotts. 1. Did not let me Test Drive: John Pak asked me to agree on the car price before I could test drive the vehicle. I was shocked to know that they were not letting a customer test drive a vehicle until the customer agree on the deal price. I offered $1000 less than their asking price, still could not test drive. They didn't allow a test drive. 2. Bringing in Family to dealership: When I said to Mr. John Pak that I will bring my wife and son to the dealership tomorrow (as it was almost time to close the dealership) to show and chose the exterior and interior colors of the car, I was shocked to hear his response. He said, "Don't bring your family, unless you agree to pay this price, don't waste your time and my time". I felt so bad on hearing this condition. Do I have to agree to their price before I get my family there to decide which color car we want to buy? I guess dealership a good dealership do not treat customers like this. 3. Negotiation: When I offered a price, they are not open to talk. Every time I offer a price, all they tell is "Bye, good night". I heard "Bye and Good night" from them 5-6 times in the 3 visits I made to them on 3 different days.They did not show any interest in talking to me. I would have felt much better if they keep the talk open even if my offer was not acceptable to them. Saying directly "bye and good" without any discussion made me felt treated so poorly by them. I decided to not do the business with Park Place any more. and will never recommend anyone to go there. Now I made my mind to go and buy my car from some other dealership in the nearby area. More
by Prem Mewada
Employees Worked With
John Pak, Richard Spotts
September 05, 2015
In and out in no time Went to look at the NX200t. Rick Jones had me in and out in no time. Very happy with his help would highly recommend Mr Jones. If you are interested Went to look at the NX200t. Rick Jones had me in and out in no time. Very happy with his help would highly recommend Mr Jones. If you are interested in buying a Lexus he is the man to see. Also there technology specialist are awesome . They have been so helpful. And assistant service manager " AJ" is the nicest person you will ever meet. I've had new cars before but like I tell every one I cant get this smile of my face. I LOVE MY CAR . Lexus will be a customer for life . Thank you for such a wonderful experience. More
by cjaday
Employees Worked With
Jordan Vaughan, Chelesa Fluegel, Rick Jones
September 04, 2015
The customer service was excellent! The customer service was truly outstanding and Don made the process seamless! We had to get the car that same day and we were taken care of. The customer service was truly outstanding and Don made the process seamless! We had to get the car that same day and we were taken care of. More
by Ldamoc
Employees Worked With
Don Mitchell
September 04, 2015
Great Parkpalce experience Purchasing a car at Parkplace Lexus in Plano, TX is like no other car buying experience. The courtesy, method of selling, and lack of pressure sepera Purchasing a car at Parkplace Lexus in Plano, TX is like no other car buying experience. The courtesy, method of selling, and lack of pressure seperate them in a positive category like none. I appreciated the one stop. no hassle. approach from start to finish. It was truly a good expereince unlike most others in my car buying life time. Doing business with Don Mitchell was a pleasure. He made the car purchase a very positive and enjoyable activity, It is without hestition or reservation that I would recommend Don for your next car buying experience. More
by cmaclin
Employees Worked With
Don Mitchell
September 03, 2015
Expectations surpassed Park Place Lexus is certainly a very impressive facilty and Herb Simonsen is an extremely professional sales consultant. Every step of the purchase pr Park Place Lexus is certainly a very impressive facilty and Herb Simonsen is an extremely professional sales consultant. Every step of the purchase process surpassed my expectations. I feel I was treated fairly and all details including a small repair to my preowned vehicle was completed with care. More
by Cayman08
Employees Worked With
Herb Simonsen
September 02, 2015
Great customer service! David Parks made our experience of buying a new car from Park Place Lexus very enjoyable. He is very professional and pleasant to work with. David Parks made our experience of buying a new car from Park Place Lexus very enjoyable. He is very professional and pleasant to work with. More
by Wheels
Employees Worked With
David Parks
September 01, 2015
Excellence in service This dealership is a great example of excellency in how a car buying should be. I have been explained not only what I asked but given a further, deep This dealership is a great example of excellency in how a car buying should be. I have been explained not only what I asked but given a further, deeper explanation which Lexus product would fit my lifestyle/requirements best. It felt as if i was choosing a family member for a long lasting relationship. Thank you for greatly attentive staff, well appointed decor and the overall satisfaction of feeling each customer really mattered at this dealership. Coupled with the best vehicle design and quality in the world, i wouldn't even think twice which Lexus dealership to go for my next purchase.. Kindest regards, Max More
by osusa
Employees Worked With
Anton Romashkin
September 01, 2015
Evaluation for purchase of a new car. David Parks was extremely helpful in our decision to buy a new car from Park Place Lexus. We looked at Tahoes, Infinity, Mercedes Benz and BMW. Our David Parks was extremely helpful in our decision to buy a new car from Park Place Lexus. We looked at Tahoes, Infinity, Mercedes Benz and BMW. Our evaluation included several test drives. David had the car ready each time and was helpful in understanding all the features. David is a professional sales associate. More
by Spitfire56
Employees Worked With
Patrick Jaccar, David Parks
