Park Place Lexus Plano

Personable, courteous and very helpful I came into Park place just because I was curious about the 2016 RX 350, ignoring that it was not available yet. It was my good luck to be met by Adam I came into Park place just because I was curious about the 2016 RX 350, ignoring that it was not available yet. It was my good luck to be met by Adam Remington who showed me the 2015 model that I soon acquired. I found Adam to be personable, courteous and very helpful. He made me feel very much at ease, answered all my questions patiently and figured out what was the best deal he could offer me. When the time came to tackle the somewhat sophisticated electronics of the car, he gave me clear and thorough instructions. He has even offered to make himself available for a refresher course, should I need further help! To top it all: the garage door opener system of the Lexux could not be activated with my remote. Adam graciously offered to come all the way to my house to resolve the problem. I am particularly thankful for that, since it would have meant my climbing on a ladder in my garage--which my venerable age and a certain handicap prevent me from ever doing! Adam is very obviously a great asset to Park Place and Lexus! More

Excellent buying process from start to finish This was the first car I've purchased from Park Place Lexus. Herb's ability to get process and paperwork done on the front end was very helpful given This was the first car I've purchased from Park Place Lexus. Herb's ability to get process and paperwork done on the front end was very helpful given I reside in Austin and had to drive to Plano to pick the car up. I was in and out in around an hour which is lightning fast. Very professional engagement from start to finish. More

Greatness! I bought a used 2013 Chrysler 300 from Jerry Hinson a little over a month ago and I love this car. He was great! They were more than reasonable with t I bought a used 2013 Chrysler 300 from Jerry Hinson a little over a month ago and I love this car. He was great! They were more than reasonable with the payout on my trade-in and hooked me up on the tint. The process was a breeze from beginning to end with Jerry in control. He was always accessible answering phone calls, emails and texts day or night. He even came in to finalize the deal on his day off! I would recommend buying a car from Jerry at Park Place - Top of the line cars and people! More

Attentive and great follow through Adam is kind, patient, attentive, knowledgeable, accurate, carring, attention to detail, great follow through and follow up. Made my buying experienc Adam is kind, patient, attentive, knowledgeable, accurate, carring, attention to detail, great follow through and follow up. Made my buying experience delightful! Recommending to all More

Kelli Hansen He is really awesome guy he trid to help me. And he answered all my question he is really professional is his job. Regards Sadek nasser He is really awesome guy he trid to help me. And he answered all my question he is really professional is his job. Regards Sadek nasser More

Purchased the RX 460 Great experience. Adam will be my go to for all future purchases. Never thought it could be that easy and smooth. The warm welcome to the intellect pr Great experience. Adam will be my go to for all future purchases. Never thought it could be that easy and smooth. The warm welcome to the intellect provided by him regarding cars and what we were looking for. Highly recommend Adam for someone shopping for a car. More

First but definitely won't be last 'Twas my first time to buy a luxury car and my husband and I were treated with respect and dignity from the start till the end of the transaction. RIC 'Twas my first time to buy a luxury car and my husband and I were treated with respect and dignity from the start till the end of the transaction. RICK JONES was very accommodating and very professional. He was patient and obviously diligent especially in searching for the color I want for my Lexus RX 350. He answered our concerns in a direct, polite and honest manner. Definitely will go back to him if given another chance. Park Place Lexus...you rock!!! More

NX200T Never thought car buying could be a pleasure, we owe it to Don Mitchell. I made a few trips with different friends and family and each of us absolutel Never thought car buying could be a pleasure, we owe it to Don Mitchell. I made a few trips with different friends and family and each of us absolutely loved Don Mitchell. Not only for his professionalism, but also for his genuine demeanor, he patiently answered all our questions helping us with our decision. More

Excellent Experience Last week I was in the market for a new vehicle and after doing some research I decided on the 2015 Lexus RC 350 Sport. Originally, I went to Sewell L Last week I was in the market for a new vehicle and after doing some research I decided on the 2015 Lexus RC 350 Sport. Originally, I went to Sewell Lexus in downtown Dallas, but after a negative experience there, and after speaking to Bill Lang at Park Place Lexus in Plano, I decided to purchase from him. Not only was Bill able to give me the best pricing compared to Sewell, he was also able to get me the EXACT car I wanted (special color, upgraded rims, and window tints) for a VERY reasonable price. Not only did Bill helped ensure that the process was a great experience, he was also very personable...I think we spent more time "shooting the breeze" than we did with the actual transaction. I would HIGHLY recommend Park Place Lexus in Plano...especially if Bill is involved. On top of the excellent service I received, Bill was also very helpful in decided on additional warranty options. I'm not usually the one who purchases the additional warranties but Lexus now has a warranty that covers rims, tires, windshields, and dent removal. Bill was very thorough in explaining how the warranty works to me. As I stated, I am not the type of person to buy these normally, but I sure am glad I did. I purchased the car on Saturday 8/8 and while driving to show my brother my car I ran over a pothole and noticed that my car was not driving as smoothly as before. The next day, Monday, I called and spoke to Richard Johnson in the service department. He asked me to bring the car in to have it looked at. Richard was also very helpful. Normally Park Place prefers you set up a service appointment so that they can give you a loaner car, but he said that he would be able to go ahead and reserve one for me. After bringing my car in to have it inspected they found that I had not one, but two bent rims. At this point, I figured I was going to have to come out of pocket to replace the rims, but Richard was EXTREMELY helpful and was able to have Lexus replace BOTH of the rims completely free. Overall, I can honestly say that I have never experienced this level of customer service. Everyone that I have dealt with at Park Place has not only met, but exceeded my expectations. I will definitely be returning to them for my next vehicle purchase and will recommend anyone and everyone I know to them! More

Great experience Gabriel Delgado was very easy to work with. We had a great experience and will be return customers in the future. We appreciated him meeting us with t Gabriel Delgado was very easy to work with. We had a great experience and will be return customers in the future. We appreciated him meeting us with the vehicle. More