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Park Place Lexus Plano
Plano, TX
3,314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,314 reviews
May 03, 2015
A Wonderfully Rewarding Experience! At Park Place With Jerry Hinson helping us it was A wonderful experience! So honest and so caring and helpful we found OUR DREAM CAR! At a amazing pri At Park Place With Jerry Hinson helping us it was A wonderful experience! So honest and so caring and helpful we found OUR DREAM CAR! At a amazing price and a wonderful warranty! We will tell everyone! More
by peebs929
Employees Worked With
Jerry Hinson
May 02, 2015
Fabulous buying experience Had been looking for a new vehicle for quite a while. Zane helped me during my initial inquiries and through finding the exact right vehicle once I Had been looking for a new vehicle for quite a while. Zane helped me during my initial inquiries and through finding the exact right vehicle once I made the decision to go with a RX350. He was incredibly knowledgeable, instantaneous on follow-up and even sat with me to explain how to use/program many of the great features of the car. He definitely went over and above to help me find the right Lexus for me. Zane demonstrated superior customer service and made the buying process very simple and smooth. Thanks so much! More
by Suzette78
Employees Worked With
Zane Sommer
April 30, 2015
Second Purchase When I began my car search for a Lexus in 2009, I visited another dealership and immediately was turned off by their lack of customer service. I ended When I began my car search for a Lexus in 2009, I visited another dealership and immediately was turned off by their lack of customer service. I ended my search at Park Place Plano where Herb was my salesman, I purchased my 2010 ES350 and just recently upgraded it to a 2015 NX. The customer service at Park Place is excellent and they treat you like royalty. Herb goes above and beyond, I am absolutely a Park Place customer for life! More
by melissakb1
Employees Worked With
Herb Simonsen
April 28, 2015
great buying experience Mike was attentive and answered all of our questions. Mike made what can be a stressful experience a pleasant one. I will recommend Mike to my frien Mike was attentive and answered all of our questions. Mike made what can be a stressful experience a pleasant one. I will recommend Mike to my friends More
by eczahn
Employees Worked With
Michael Ruscoe
April 28, 2015
Amazing Customer Service! I must say, I have been car shopping for a few weeks and ran into quite a few dealerships that left me feeling as if my shopping inquiries didn't matt I must say, I have been car shopping for a few weeks and ran into quite a few dealerships that left me feeling as if my shopping inquiries didn't matter. However, Herb Simonsen at Park Place Plano has provided me a whole new perspective! He was very professional, personable, and attentive to every question I had...or should I say, "have"! Even after making my purchase, he has followed up with me and continues to extend his excellent customer service. His professionalism has made all the difference in my car shopping experience which is definitely an added bonus to buying my gorgeous IS 250 C! My family was with me while making my purchase and our amazing experience with Herb and Park Place has been all that my parents and I talk about. The great customer service I have received has really meant the world to me. Thank you, Herb! More
by svred250
Employees Worked With
Herb Simonsen
April 28, 2015
Love Park Place Lexus I really enjoyed this car buying experience. The dealership is beautiful. Jimmy Bryan, my salesmen, was so helpful and took his time to ensure that my I really enjoyed this car buying experience. The dealership is beautiful. Jimmy Bryan, my salesmen, was so helpful and took his time to ensure that my vehicle preferences were set before I left. More
by bhito
Employees Worked With
Jimmy Bryan
April 28, 2015
Outstanding Service This was my first experience with Park Place, and I must say that Zane Sommer convinced me that Park Place is the only place I will do business with w This was my first experience with Park Place, and I must say that Zane Sommer convinced me that Park Place is the only place I will do business with when purchasing/leasing a vehicle. Zane got me in and out, and made the car leasing experience very simple. This is my first Lexus and I am ecstatic! Thank you very much and I look forward to a long term relationship with Park Place Lexus. More
by Kdub
Employees Worked With
Zane Sommer
April 27, 2015
The best car shopping experience ever Mr. Zane Sommer is a true professional. His wonderful service exceeded my expectation and was very impressive. I enjoyed whole process and had my best Mr. Zane Sommer is a true professional. His wonderful service exceeded my expectation and was very impressive. I enjoyed whole process and had my best car shopping experience ever. More
by jin350
Employees Worked With
Zane Sommer
April 27, 2015
custom new car ordered was not what was delivered I'm a female who had a terrible experience trying to custom order an RC350. After ordering Jan 31 and waiting until 4/23 (5 days late), the car prepp I'm a female who had a terrible experience trying to custom order an RC350. After ordering Jan 31 and waiting until 4/23 (5 days late), the car prepped and ready for me was not the model I had ordered. It was close but it was not the AWD I wanted. Somehow, according to the Sales Manager, a real 'honest' fluke-like mistake happened and a Colorado dealer snatched my car and sold it to a man there. In trying to find me a similar car, there was a call to another dealer and there was going to be a second call to arrange a trade between the dealerships to get something close to what I specified (with another 3 - 4 week wait). So if dealers have to call the each other and arrange for cars to be shipped/traded to different locations, then how did my car get sidetracked to CO? I believe someone at Park Place Plano thought that I, a female, would not check the order details and wouldn't realize I was not getting what I paid a deposit to get. I am very disappointed in the Sales customer service. When ordering a new car from Park Place, be sure to check all the details when the car arrives to be sure it is the car you ordered. I personally think females must be very diligent to not be taken advantage of by the dealership. More
by Kayemb
Employees Worked With
David Broadbent, Patrick Jaccar
April 24, 2015
Excellent Customer Service Being in Service Industry myself the most important thing to me is providing customers with an excellent service and building a long term relationship Being in Service Industry myself the most important thing to me is providing customers with an excellent service and building a long term relationship with them. Michael Ruscoe knows and understands this. I bought 2015 RX350 F Sport for my wife as a surprise gift on her birthday and Michael made sure the whole transaction was quick and easy. I will definitely come back to him to purchase another vehicle in future. More
by Ridethebest
Employees Worked With
Michael Ruscoe
