Park Place Lexus Plano

As usual, I had a great experience with Park Place Lexus in Plano. My leasing was handled smoothly with all papers prepared before I arrived. in Plano. My leasing was handled smoothly with all papers prepared before I arrived. More

I purchased a Lexus ES 350 from Herb at Park Place Lexus Plano. Herb was very professional and knowledgeable. He was honest, straightforward, and courteous. He helped me to find the perfect car for me. I w Plano. Herb was very professional and knowledgeable. He was honest, straightforward, and courteous. He helped me to find the perfect car for me. I would highly recommend Herb and Park Place Lexus Plano to all my friends. This dealership will be my first option next time when I am looking for a vehicle. Great work all around. More

We are on our third lease of an RX from Park Place. We were on the second year of a three-year lease when Robert Gabriel phoned us to offer a new vehicle at the same lease price. We quickly accepted the were on the second year of a three-year lease when Robert Gabriel phoned us to offer a new vehicle at the same lease price. We quickly accepted the offer and Robert put us in a new 2013 RX in a matter of an hour. Robert is very gracious and we deeply appreciate his professionalism and courtesy. Robert periodically checks with us to ensure we are pleased -- which we are. Professional, courteous, outstanding service! Ben More

Awesome experience. Couldn't ask for anymore. Robert Gabriel was wonderful to work with. Dealership is the best I have ever been too. This is my 3rd car from them. If you like service go here. Gabriel was wonderful to work with. Dealership is the best I have ever been too. This is my 3rd car from them. If you like service go here. More

Bear with me as this might be long and rambling. I Bear with me as this might be long and rambling. I was in the market for an Infiniti Q50 and had preordered one months before it went on sale. I w Bear with me as this might be long and rambling. I was in the market for an Infiniti Q50 and had preordered one months before it went on sale. I was hyped. I had gone to 2 pre-launch events and spent every day scouring the web for more info. Then the day came where the car hit dealerships and mine wasn't available. I waited a month. Still hadn't arrived. This continued for a few more weeks. In the meantime, my existing, paid-off Infiniti G35 was stacking up miles and needed to be re-tagged so I was on a timer. My salesman at the dealership was lackadaisical with status updates, ETA's, lease numbers, etc. He just wasn't trying to win my business, like it was already in the bag. Went in for another test drive to convince myself to wait and was bum rushed, drove for maybe 8 minutes tops and the guy with me wouldn't quit smashing buttons on the touch screen. Left me with a really bad taste in my mouth. So I decided to shop around. Lo and behold, the Internet revealed the glory of the GS 350 in F Sport trim. It also revealed very attractive lease rates and incentives for the new 2013 models. I took a trip to a few Lexus dealerships and emailed Michael Clayton at Park Place Lexus in Plano, in Internet sales, to check availability and color schemes. I was leaning towards Nebula Grey with the sexy Cabernet red interior. He said swing by for a test drive, and we scheduled an appointment. I brought my title (just in case) and arrived just before lunchtime. After talking for a while, we went off-lot and grabbed a fully loaded GS 350 FSport in Obsidian Black with the Cabernet red leather. It came with the HUD (heads up display) and the dynamic rear steering, 2 rare and awesome options. The first thing I noticed was the gigantic 12.3" full color LCD screen inset far into the dash, displaying navigation, apps, and other data. The ventilated and heated seats were great; the driver's seat has about 18 ways to adjust it including 2 types of lumbar support and upper torso bolster support that tightens or flattens out. So the car was extremely impressive inside and out, with a stunning front fascia, 19" graphite wheels with summer rubber, and the legendary 835 watt, 17 speaker Mark Levinson stereo with 5.1 surround decoding. Basically, an incredible vehicle. But there were specifics, paperwork, numbers to deal with, etc. This is where it got good. Michael Clayton was a straight shooter and I think he realized I had done a bit of reading about the car before I showed up to drive one. We got down to brass tacks fairly quickly without too much "let me talk to my sales manager" nonsense that most car buyers dread. While my stomach growled from missing lunch, I made a decision to go for it. Seconds later I was in the financial office, and a very nice and no nonsense gentleman took my title, had me sign it over, printed out a long sheet of paper, and that was that. I became an owner of a brand new car. Everyone I dealt with was helpful, efficient, and seemed genuinely happy to be at work. This wasn't the DMV, it was a family that was welcoming you to their reunion. This spanned from the front desk receptionist, to the sales staff, to the financial staff, to the service managers. Even the guys in the basement tint shop were friendly. I felt welcome the whole time I was there. Now, this would have been 4 stars across the board, but I dinged them on one simple thing. A free car wash I got a few weeks later at the brand new dealership (during a weekday afternoon) was exterior only. A week before that I had visited a different Park Place dealership that sold Bentleys and McLarens and the car was absolutely spotless inside and out as though a detailer had done it. Even Jiffy Lube vacuums the carpets, guys. Could have been new staff (since the new dealership is so enormous, they might have had to hire a lot more folks) and the guy who dried the car went over it obsessively with a microfiber, even commenting that he "owns a black car also, and I know how hard they are to clean and dry". Benefit of the doubt, I will go back and try again without hesitation once they settle in. Overall, this seems to be a classy dealership run by people who know what they're doing and are happy doing it. I intentionally go to test drives after not shaving for 2 weeks and wearing junky old t-shirts and shorts just to test the staff. I didn't get a single disapproving look from anyone. :) More

Joel and Robert were great to work with. I had a very specific car that I wanted and they worked very hard to get me EXACTLY what I wanted. This sales team is perfect. I cannot imagine ever going anywh specific car that I wanted and they worked very hard to get me EXACTLY what I wanted. This sales team is perfect. I cannot imagine ever going anywhere else to lease a car. Kudos to them! More

The service was very good from the moment we hit the showroom floor. We appreciate the low pressure high information approach. Explaing all the features of the car was very good. showroom floor. We appreciate the low pressure high information approach. Explaing all the features of the car was very good. More

Great experience working with Kevin and Jerald! They were professional throughout the entire process. I have purchased many cars in the past, and working with these gentlemen was by far my best experie were professional throughout the entire process. I have purchased many cars in the past, and working with these gentlemen was by far my best experience. I will be back to Park Place when we look for a new vehicle and I recommend them to anyone who is looking for a new or used vehicle. Michael Jarrett More

This is our second vehicle purchase from Park Place. I purchased a 2013 Starfire Pearl Lexus LX 570 fully loaded from Darren Smith early September 2013. My time was very limited and I connected with Darre purchased a 2013 Starfire Pearl Lexus LX 570 fully loaded from Darren Smith early September 2013. My time was very limited and I connected with Darren via phone and text messaging. He had everything ready for test drive and vehicle selection before I showed up. I had considered the 2013 Mercedes GL 550 as one of my choices but it came down to I know my Service Advisor, Sina from my previous 2005 GX 470, that the Lexus brand as a whole has few vehicle service issues in my experience, and that Darren simplified the purchase process without feeling any pressure. Thank you Darren and Sina for your great service from both the sales and service side. I can't wait to see the new facility when I come to get my LX 570 serviced in a few months! Thanks Again Dr. Michael Nguyen More

Excellent dealership certainly state of the art!. Pat Vannozzi was courteous, professional, and made us feel like family. He sold us a wonderful Lexus ES300 h. We are comfortable about Pat taking care of Vannozzi was courteous, professional, and made us feel like family. He sold us a wonderful Lexus ES300 h. We are comfortable about Pat taking care of any need we would encounter. This is the second Lexus we have bought from Pat. I gave his business card to a friend today who was wanting a Lexus. I would recommend him to anyone. He will go out of his way to make you feel special as well as going over any questions. We are returning customers. Way to go Pat! Mike and Sandra Webb More