Park Place Lexus Plano

During our purchase of our new RX350 we made 3-4 visits to the dealership. Each visit we were greeted warmly...made to feel welcome and that our business was appreciated. Their trade-in offer was fair. to the dealership. Each visit we were greeted warmly...made to feel welcome and that our business was appreciated. Their trade-in offer was fair. Carl was attentive to every detail...even noticing a nick in the paint. This blemish was repaired to our satisfaction. Being a little technology challenged, the new devices on the car were a little intimidating. Carl offered a consultation with one of their IT experts who did an outstanding job explaining the new computer system on our vehicle. This young man's name is pronounced Cook but not spelled like that. This is our 2nd RX from Park Place and will always go there for its service and sales. This should say volumes about out opinion of the dealership and staff! More

My wife and I had purchased a used vehicle from this dealership in January 2013 and was very dissatisfied with the vehicle. I wrote a negative review and they immediately contacted me to see what they c dealership in January 2013 and was very dissatisfied with the vehicle. I wrote a negative review and they immediately contacted me to see what they could do. We talked with Tim Tolson and with Adi Ali and after we discussed some options we went to the dealership. They were more than willing to take care of all the problems or take it back and let us pick out another vehicle. Not many if any dealerships would even entertain this option, so if you truly want to see what top quality service is, purchase from Park Place Lexus in Plano. Tim was so pleasant to work with and he did not play games with us. Thanks for the over the top service. More

We are new to the Lexus family and experience, our visit with Eric Lu was very welcoming and attentive. We chose a used Lexus and completed the purchase within 48 hrs, due to the weekend. The service was e with Eric Lu was very welcoming and attentive. We chose a used Lexus and completed the purchase within 48 hrs, due to the weekend. The service was exceptionally quick, courteous and informative. We highly recommend this dealership to any looking to purchase/lease a quality selection of new and used Lexus automobiles. More

Great experience. Rainer was referred to me from another dealer/dealership. He immediately contacted me, we discussed what I was looking for, located the car in his inventory and had the car waiting for me dealer/dealership. He immediately contacted me, we discussed what I was looking for, located the car in his inventory and had the car waiting for me to test drive when I arrived at the dealership. I wound up test driving 3 cars and settled on my Lexus ES 350 primarily based upon price and Rainer's recommendation. Once I purchased the car, Rainer invited me back to the dealership for a tour of the facilities. All in all, I was treated like a king. Thanks Rainer for your assistance and making my car buying a pleasant experience. PS: Thanks for the hat too. More

My experience with the sales person Anish Rajput was great. Anish was always available if I had a question regarding any auto on the lot. I wanted a 2013 black ES 350 with the Ultra Luxury Package. P great. Anish was always available if I had a question regarding any auto on the lot. I wanted a 2013 black ES 350 with the Ultra Luxury Package. Park Place Plano did not have that vehicle on the lot. Anish managed to find a vehicle with the equipment I preferred and within 48 hours the vehicle was headed to the Plano dealership. The vehicle was exactly what I wanted. For the bad, I had a very negative experience with Lexus Plano financing department. I would recommend obtaining financing through your own bank if possible. I kick myself for not doing that. At any rate, I would buy a vehicle from Anish again. I will have by own bank financing before I arrive next time. :) More

I love working with Viktor and have purchased two vehicles from him and will probably purchase more. He is friendly exhibits great customer service and knows his product. The finance office is not vehicles from him and will probably purchase more. He is friendly exhibits great customer service and knows his product. The finance office is not as efficient as I would expect them to be. Each time that I have purchased a car it has taken 2-3 hours to get out the door. More

My experience was fantastic. Kelli was friendly, helpful, and made the car buying experience worry free. Vehicle purchases are often a hassle, that was absolutely not the case. I want to extend my helpful, and made the car buying experience worry free. Vehicle purchases are often a hassle, that was absolutely not the case. I want to extend my appreciation for the great experience in the purchase of my new vehicle. Thank you. More

Me and my fiance had a great experience and Kelli was VERY helpful in helping us get the car we wanted. I would definitly come back and see her next time around! VERY helpful in helping us get the car we wanted. I would definitly come back and see her next time around! More

I came in looking for a used Lexus RX and ended up getting a great deal on a new Lexus RX. Rainer and Naseem went out of their way to find me the vehicle with all my specifications. Customer service getting a great deal on a new Lexus RX. Rainer and Naseem went out of their way to find me the vehicle with all my specifications. Customer service goes above and beyond. More

The process of buying and trading in our older model Lexus was the best experience we have ever had. Stephen was extremely knowledgeable and friendly. I worked primarily with him via email and we work Lexus was the best experience we have ever had. Stephen was extremely knowledgeable and friendly. I worked primarily with him via email and we worked out a price and he delivered an amazing car. We were in and out of the dealership keys in hand within one hour. Which for us in our busy lives with kids was perfect. Stephen even arranged for the vehicle I wanted to be delivered from the grapevine store. This is our first time dealing with Park Place Lexus we had purchased our other lexuses from Florida. I will never go to another dealership again. Thank you. More