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Park Place Lexus Plano
Plano, TX
3,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,311 reviews
July 16, 2020
1st time at dealership and I was very pleased with experience. Keith Adkins helped me right away. I came to look at a particular vehicle, wasn’t there to view, and Kenneth showed me one similar to it experience. Keith Adkins helped me right away. I came to look at a particular vehicle, wasn’t there to view, and Kenneth showed me one similar to it that wasn’t yet listed. He made sure I was able to see the car I initially came to view. I decided on the car he showed me. Color , price and features was better option. Thanks. More
by Wylie
Employees Worked With
Kenneth Adkins
July 15, 2020
***UPDATE***Following up from my review below, I was ***UPDATE*** Following up from my review below, I was contacted directly by the dealership whom specifically referenced this review. We worked ***UPDATE*** Following up from my review below, I was contacted directly by the dealership whom specifically referenced this review. We worked through a fair and equitable solution whereby it was acknowledged that alignment of the safety systems camera should have been performed in conjunction with the windshield replacement. While it took this review platform to generate action from the dealership, I have been made whole. *** I purchased a pre-owned vehicle from Park Place Lexus in late March. The process and transaction went very smoothly and I felt that they were extremely transparent, going so far as to provide their full reconditioning report and internal invoice. In my case, this included a full windshield replacement. During my early ownership, I had an issue with the lane departure and collision system activating needlessly. I took the vehicle to Acura and was advised that the vehicle was equipped with an aftermarket windshield and that as part of the replacement work instructions, the safety camera is to be calibrated by an authorized Acura dealership. I contacted Park Place to advise that it appeared that they (or their glass vendor) had missed this step. This is where my entire experience with Park Place went south. First I was told by my sales consultant that the vehicle was sold “as is” and he even forwarded me the document in the deal where I agreed to this. I concurred with him, citing however, that I did so under the assumption that they would have completed their reconditioning fully and not skipped steps or taken short cuts. I was then directed to Chris Collins, Pre-Owned Sales Director, who said “Didn’t your salesman call you to tell you that you signed the as-is document?” I advised that he texted me and provided the details of the text. Chris stated “The document you signed clearly states you are accepting the car as is in the condition at that very moment.” I advised that I fully understood that, however, was doing so with the belief that a reputable organization such as Park Place wouldn’t cut corners, particularly with vehicle safety equipment. Chris sat in silence. I asked if they would be doing anything about this, and I was once again reminded of the document I signed. I am shocked at the attitude and complete lack of respect for their customers and the safety of those customers. More
by ProsperDad
Employees Worked With
Chris Collins
July 12, 2020
Carl Keith--Park Place Lexus sales manager--awesome Carl Keith He is very knowledgeable,customer friendly,always smile on his face.He was a pleasure to work with.He made our car buying experince easy Carl Keith He is very knowledgeable,customer friendly,always smile on his face.He was a pleasure to work with.He made our car buying experince easy and enjoyable in 2017.He has lot of patience to explain/show each and everything about cars and doubts. Even this year when i planned to buy new Lexus Rx 350 i went to showroom and i met him again and i see same smiling face,i felt like i am at my own show room.The way he talks and treats customers is awesome.I never saw such a sales manager anywhere else.Still working on the deal though.But becuase of him only again i went to this showroom as my first preference. Thank you so much Carl for all your support and help. More
by venigalla
Employees Worked With
Carl Keith
July 12, 2020
My wife and I had an amazing experience with this dealer. Our salesman Marciano Pauda couldn’t have been more helpful. We drove 6 hours to buy our vehicle here because they worked with us well and got us exa Our salesman Marciano Pauda couldn’t have been more helpful. We drove 6 hours to buy our vehicle here because they worked with us well and got us exactly what we asked for in a very timely manner. Would recommend and hope to use them again in the future. More
by Jlharris22
Employees Worked With
Marciano Pauda
July 10, 2020
Dean is Great ! Dean is very courteous, friendly and personable. He has diligently responded to all of my questions and concerns and has gone far above and beyond wh Dean is very courteous, friendly and personable. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. The best painless car buying experience ever. Will recommend Dean and this dealership to allmy friends and family. More
by pigi.brite
Employees Worked With
Dean McCaskill
July 04, 2020
Park Place’s customer service was outstanding. Zee did a great job finding us a vehicle in our price range that was beautiful, and perfect for us. great job finding us a vehicle in our price range that was beautiful, and perfect for us. More
by Jgadek
Employees Worked With
Zaffar (Zee) Mahmood
July 04, 2020
The salespeople are very helpful and make it a very pleasant experience by allowing you to see the cars without the high pressure sales experience. He took his time showing my wife the car that she li pleasant experience by allowing you to see the cars without the high pressure sales experience. He took his time showing my wife the car that she liked and explained all of the great features. Also when we elected to purchase, the salesman didn’t try to pressure us to buy the add on insurances and such. He explained the options that made sense for us. The financing part is way more streamlined and more comfortable. Great job Blake! More
by Laura Torres
Employees Worked With
Blake Cooper
July 03, 2020
Worth the Drive We live within 40 miles of 3 Houston area Lexus dealerships. However, the 265 mile drive to Park Place Lexus Plano is well worth it because of sales We live within 40 miles of 3 Houston area Lexus dealerships. However, the 265 mile drive to Park Place Lexus Plano is well worth it because of sales rep Kelli Hansen. Kelli is a down-to-earth peson who shoots straight. She is so easy to communicate with and definitely has the experience and knowledge of the Lexus brand. This is or ur 2nd RX we have purchsed from Kelli, and when its time for our next one, we will reach out to her again. More
by Aden Lynn
Employees Worked With
Kelli Hansen
June 30, 2020
The best car buying experience we’ve ever had. Kelli was awesome! She was very informative, and respectful of our time. She was honest!! We will definitely be back to buy our next car from her!! awesome! She was very informative, and respectful of our time. She was honest!! We will definitely be back to buy our next car from her!! More
by Jamie A
Employees Worked With
Kelli Hansen
