
Park Place Lexus Plano
Plano, TX
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Great buying experience! Certainly this has been a no stress car buying experience. I went with my family multiple times and always was able to have our time to see the car mo Certainly this has been a no stress car buying experience. I went with my family multiple times and always was able to have our time to see the car models with no stress. Personnel was always friendly and respectful without forcing a sale. When I was ready to purchase the vehicle the sales personnel took their time and was forecoming regarding the price, options and financing terms. A 10 out of 10 experience. Thanks Brett, Viktor and Zane. More
Excellent salesman Viktor was very knowledgable about the Lexus we purchased from him. We was very informative and patient with us. He tried to make sure we had everythi Viktor was very knowledgable about the Lexus we purchased from him. We was very informative and patient with us. He tried to make sure we had everything we needed in the car we were interested in. We are very pleased with everything about the dealer. This was our third car we purchased at this dealer over the years. More
Easiest purchase ever! Douglas is the most professional and courteous salesman I have ever had. I would probably drive to another state to purchase from him! I wasn’t even Douglas is the most professional and courteous salesman I have ever had. I would probably drive to another state to purchase from him! I wasn’t even looking for a Lexus. Yes he is that good! He was willing to text me photos of cars after hours and also kind to me when I showed up late to do a test drive. I’ve bought a lot of vehicles and met a lot of salesmen but none even come close to the professional courtesy I have received from Douglas Bazurto. More
Salesperson Kelli Kelli Hansen has been my girl to buy vehicles for years. I tell her what I need and she finds it. Last year I called her and told her I wanted a used Kelli Hansen has been my girl to buy vehicles for years. I tell her what I need and she finds it. Last year I called her and told her I wanted a used ES300h with low mileage. Kelli found one that day and I bought it the next day. I have bought 8 vehicles from Kelli. I need to trust my salesperson and the dealership she works for. I appreciate Park Place Lexus and the very professional staff that works there. More
I felt Ignored. I attempted to purchase a Lexus from Park Place Lexus in Plano but kept having communication issues with Kelli. I felt that I was not a high priority I attempted to purchase a Lexus from Park Place Lexus in Plano but kept having communication issues with Kelli. I felt that I was not a high priority for her. She made me feel like I was “bothering her” to buy a vehicle? After no progress and a total waste of my time I decided to shop elsewhere. I contacted another Lexus Dealership and within 3 days I was driving my certified Lexus off their lot. More
Amazing Experience! I recently purchased a 2019 RX450HL from Jae at Park Place Lexus and he overall experience was amazing. Jae helped me finance my car within my budget I recently purchased a 2019 RX450HL from Jae at Park Place Lexus and he overall experience was amazing. Jae helped me finance my car within my budget and was patient in helping me find the perfect car for me and my family. I really appreciate the fact that I was NOT in the dealership all day - the entire process lasted maybe 1.5 hrs - 2 hrs - and that I was able to enjoy the rest of my Saturday after the sell. Jae is compassionate, understanding and a great business man. I will certainly refer family and friends to visit him. Thank you, Jae. I love my new car! More
Sales I purchased a car from Kelli and have had friends that have also purchased from her. Kelli is one of the best I've ever dealt with. She went above and I purchased a car from Kelli and have had friends that have also purchased from her. Kelli is one of the best I've ever dealt with. She went above and beyond helping to answer all my questions! I would recommend Kelli because it was such a great experience!!! More
great staff I just purchased another vehicle (my 5th one) through Kelli Hansen. When I am in search of a vehicle she is my go to person. She is friendly and prof I just purchased another vehicle (my 5th one) through Kelli Hansen. When I am in search of a vehicle she is my go to person. She is friendly and professional. Kelli takes her time through the entire purchase. The sale went smooth and I understood every part of the process. I highly recommend Kelli to anyone looking for a vehicle More
Poor response, bad experience, missed opportunity Attempted to purchase a new Lexus from Park Place Lexus in Plano but kept having communication issues with Gabriel. He seems like a nice enough guy bu Attempted to purchase a new Lexus from Park Place Lexus in Plano but kept having communication issues with Gabriel. He seems like a nice enough guy but for some reason I felt that I was not a high priority for him. I felt like I was “chasing him” to buy my new vehicle??? After almost 2 weeks of back and fourth missed opportunities and never once a return call back I decided to shop elsewhere. For whatever reason we just weren’t able to make a connection. More
Purchase of 2018 Lexus ES350 Buying process takes entirely too long. We were at the dealership almost five and one half hours. Our car was selected and the price was negotiated in Buying process takes entirely too long. We were at the dealership almost five and one half hours. Our car was selected and the price was negotiated in about two hours after our arrival. It should not take another three and one half hours to complete all the paperwork. This is not a reflection on our sales associate who did a great job. Park Place needs to review their processes for the benefit of their customers. More