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Park Place Lexus Plano
Plano, TX
3,298 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 24, 2018
Excellent Darren helped understand the vehicle and features, had patience to show different vehicles with options with used and new cars. He found the vehicle Darren helped understand the vehicle and features, had patience to show different vehicles with options with used and new cars. He found the vehicle of my choice and promptly informed me. Great working experience with him. More
by CJ
Employees Worked With
Darren Smith
September 24, 2018
Excellent! Ken Madrid's professionalism, courtesy, honesty and kindness provided me with the most enjoyable, least stressful car buying experience I've ever had. Ken Madrid's professionalism, courtesy, honesty and kindness provided me with the most enjoyable, least stressful car buying experience I've ever had. It was a pleasure. More
by Brink
Employees Worked With
Ken Madrid
September 20, 2018
Amazing and so thoughtful! Dean was absolutely amazing in making our experience as smooth as possible. He made sure to match everything we wanted in our car and we couldn't have Dean was absolutely amazing in making our experience as smooth as possible. He made sure to match everything we wanted in our car and we couldn't have asked for a better dealer to lead the way. He laid out all the facts, answered every question we may have had, and was just a great character to talk to. Thanks for all the help Dean! More
by Katherina Kang
Employees Worked With
Dean McCaskill
September 19, 2018
Excellent! Dean and Brett went above and beyond to ensure our purchasing experience was easy, smooth, and most importantly enjoyable! They took the time to exp Dean and Brett went above and beyond to ensure our purchasing experience was easy, smooth, and most importantly enjoyable! They took the time to explain everything patiently and did not make us feel rushed or pressured. They made sure we received everything we were looking for in our new vehicle. They both took the time out to explain all the features of the vehicle which made purchasing it even more exciting! More
by HappyCustomer
Employees Worked With
Brett Stein, Dean McCaskill
September 19, 2018
Amazing commitment to the customer experience Jimmy worked tirelessly to put together our lease deal. His dedication to his customer, work ethic, professionalism, and integrity is superb. We are Jimmy worked tirelessly to put together our lease deal. His dedication to his customer, work ethic, professionalism, and integrity is superb. We are so pleased with our new Lexus and can honestly say we are Park Place customers for life. More
by LoveMyLexus
Employees Worked With
Jimmy Bryan, Shawn Clary
September 18, 2018
Excellent Buying Experience Everyone was so helpful, and extremely knowledgeable and easy to work with. I would highly recommend David Parks and Shawn Clary at Park Place Lexus Everyone was so helpful, and extremely knowledgeable and easy to work with. I would highly recommend David Parks and Shawn Clary at Park Place Lexus More
by Nelson77
Employees Worked With
David Parks, Caleb Hernandez, Shawn Clary
September 18, 2018
Repeat customers with another great experience My wife Kay and I have now bought 7 new vehicles from Park Place Lexus, and this recent experience was just as great as all the others. We worked wit My wife Kay and I have now bought 7 new vehicles from Park Place Lexus, and this recent experience was just as great as all the others. We worked with Jeremy Burden on a new RX350L, and he was a pleasure to deal with. Jeremy knew all about this vehicle, and he brought us several color and options configurations so we could see the actual cars. As it turned out, though, we bought a blue one that was identical to the floor model. When my wife’s turn comes, I’ll definitely be contacting Jeremy to get the ball rolling. More
by Dghughes5
Employees Worked With
Jeremy Burden, Dean McCaskill
September 10, 2018
“Service” is ALWAYS a Hassle I bought my car here based on an assumption that any service I need on it would be effortless compared to lower end car dealerships. Unfortunately, t I bought my car here based on an assumption that any service I need on it would be effortless compared to lower end car dealerships. Unfortunately, this place spends more time selling how great their customer service is than actually providing it. In my world, there’s more to customer service than pretty lounges and free drinks. To those of us in this world who work for a living and have to keep to a schedule, an efficient use of time is a very large part of the service experience. I came in on an appointment to get a leak in my tire. Yes, I made an appointment. On arrival I was told they had a loaner car for me and that it would take over an hour. I know from experience that I can go to Discount Tire without an appointment and get this done in less time than that on most days. Granted, the lobby is not as pretty, but I can get back to my daily grind in half the time. And, I don’t have to rearrange my day any more than I already have to make it back by the dealership to SWA out the loaner car. This isn’t my first disappointing experience with the service side of Park Place. Throughout the purchase and post-purchase process they are quick to point out all of the benefits of buying here, including free car washes. What they don’t mention is that on most days you’ll wait 2+ hours for a car wash (more like a rinse off) that my 10 year old son could compete with. If you’re looking for a bunch of fluff and empty butt-kissing, this is your place. If time is valuable to you though, this may not be. I just wish I hadn’t spent all the extra money on the additional service options. Now I’m stuck with them for as long as I own this car. More
by Ojgami
Employees Worked With
Scott
September 04, 2018
From salesman to trusted advisor, resource and friend We just purchased our 5th vehicle from Mark and Park Place Lexus Plano in seven years. Before meeting Mark I was a long time "for sale by owner" guy f We just purchased our 5th vehicle from Mark and Park Place Lexus Plano in seven years. Before meeting Mark I was a long time "for sale by owner" guy for used car purchases. I definitely had trust issues. It took a lot of time and research but it was effective and reliable. Mark has since converted me into a "Mark Dresselhuys/PPLP" guy. The process is much easier, much faster and a lot more fun! Mark is not just a salesman to me...he is a trusted resource, advisor and friend. He takes all the worry and stress out of the equation and addresses any questions,issues or concerns I may have. Great knowledge! Great listener! Great auto matchmaker! Great guy! Great experience! I am a Mark Dresselhuys PPLP guy! Thanks, Mark! William "Rory" Ross More
by William "Rory" Ross
Employees Worked With
Mark Dresselhuys
September 01, 2018
Outstanding Experience!!! Dean McCaskill is the most outstanding car salesman we have encountered in our experience of purchasing 5 Lexuses over the last 15 years. Knowledge Dean McCaskill is the most outstanding car salesman we have encountered in our experience of purchasing 5 Lexuses over the last 15 years. Knowledgeable and willing to go that extra mile to satisfy our concerns on any questions we had. We would definitely recommend Dean to all our friends!! Tom and Sylvia More
by Happyowner
Employees Worked With
Also our thanks to Justice and Scott, Dean McCaskill
