
Park Place Lexus Plano
Plano, TX
Filter Reviews by Keyword
By Type
Showing 3,299 reviews
Awesome customer service! I have purchased my last 2 vehicles used through Park Place. Both awesome reliable vehicles. They really do check them over and make them look brand n I have purchased my last 2 vehicles used through Park Place. Both awesome reliable vehicles. They really do check them over and make them look brand new. If something needs fixing they do it before the car is put on there lot for sale. If your looking for a used vehicle check Park Place first! More
Thank You for an Awesome Car Buying Experience Buying our new Lexus RX350L from Gabriel was an awesome experience. Park Place is a one stop shop, meaning that Gabriel handled every aspect of our pu Buying our new Lexus RX350L from Gabriel was an awesome experience. Park Place is a one stop shop, meaning that Gabriel handled every aspect of our purchase and delivery. He gave us his full, undivided attention throughout the entire process. He was very knowledgeable about our new car. He was very friendly and professional. Thank you so much for giving us an awesome and most enjoyable car buying experience! More
Best new car experience I've ever had! This was my first time purchasing a luxury car and I was not very familiar with Lexus in general. Jeremy took the time to answer all of my questions, This was my first time purchasing a luxury car and I was not very familiar with Lexus in general. Jeremy took the time to answer all of my questions, demonstrate every feature in the cars I drove, and did not pressure me into an uncomfortable sales conversation. When I was on the fence, Jeremy offered to let me drive an NX for an entire day, and when I decided I didn't like it, he showed me the RX 350 F Sport, which I ended up loving. HUGE thank you to Jeremy for helping to get me into my new car! I'm loving it already! More
Great experience I bought my first Lexus IS 350 sport from Jeremy at the end of April. I love the car! Jeremy was helpful, patient and did not pressure me into buying I bought my first Lexus IS 350 sport from Jeremy at the end of April. I love the car! Jeremy was helpful, patient and did not pressure me into buying anything. I liked that he was clear cut and presented the different car choices without being “Cheesy sales guy”. I did not know exactly what I wanted so he took his time and let me drive a few cars and helped me explore all the pricing options that met my budget. He was professional and Not high pressure. I would recommend Jeremy to anyone. The Park Place dealership is helpful and friendly. Enjoy ! More
Wonderful Experience Park Place Plano Review 5 star Google Perhaps the finest car purchase experience that we have had. This goes back 40+ years so it is saying something. Brett Stein, ou Review 5 star Google Perhaps the finest car purchase experience that we have had. This goes back 40+ years so it is saying something. Brett Stein, our sales experience individual, was an outstanding professional with an excellent knowledge of the product and an understanding of all the new electronic items my wife wanted. He spent considerable time going over their operation with my wife. In addition Park Place has as an group of individuals to train us further on the set up as we move forward as part of their total customer focus. We thoroughly enjoyed the experience and love the new Lexus. Thank you Brett! More
Above and beyond! We couldn’t have had a better experience in buying a new Lexus GX 460. We had first visited another Lexus dealership and received no follow up. Parker We couldn’t have had a better experience in buying a new Lexus GX 460. We had first visited another Lexus dealership and received no follow up. Parker, however, was attentive and patiently answered every question thoroughly. He even saved us quite a bit on financing when he explained a unique option that was available to us. He went above and beyond what I expected, and even drove the new car to me in the early evening. Exemplary service! More
Great experience My wife and I had a great experience. The entire team was great. Richard, Brett and Shiva are very professional. I would advise some sort award for th My wife and I had a great experience. The entire team was great. Richard, Brett and Shiva are very professional. I would advise some sort award for these individuals because they went above and beyond. A car experience should be fun and I think these individuals prove that! Thank you! More
Great Sales Team!! Went in for a scheduled maintenance service and drove out with a new 2018 RX350! Dean McCaskill and Tristan took outstanding care of us, answered all Went in for a scheduled maintenance service and drove out with a new 2018 RX350! Dean McCaskill and Tristan took outstanding care of us, answered all our questions and made our 2nd purchasing experience just as good if not better than our first one! Big thank u for going above and beyond as I believe we were the last customers to leave! More
No pressure dealership I was greeted by very friendly staff. The gentleman that helped me was very nice, very helpful and most important not pushy. He was very patient wi I was greeted by very friendly staff. The gentleman that helped me was very nice, very helpful and most important not pushy. He was very patient with me and my sister More
Viktor Lied & Ripped Me Off I leased a Lexus in 2016 from the park place in Plano tx. I was working with Viktor and we agreed on 24 months/15,000 miles a year. Viktor came to my I leased a Lexus in 2016 from the park place in Plano tx. I was working with Viktor and we agreed on 24 months/15,000 miles a year. Viktor came to my job and asked me to sign the papers. I signed the lease agreement without looking at it. I trusted him. I never thought that he would trick me and put in the lease agreement something else. Two months before my 24 months lease was up, I went and leased a different car and I sent Lexus financial the check for the last 2 months and called them to let them know I am going to drop off the car to the dealer. That’s when I found out that my lease wasn’t what we agreed on- it was 27 months/12,000 miles a year. So I still have 5 months left and I am already over on my miles. I called every Lexus customer service to ask for help and no one helped me. I called the general manger of the Plano Park Place dealer and he never called me back. I had to park the car in the garage for 3 months and make payments on it and on the other car I leased. Finally, I returned the Lexus and I got a bill for $1349 to pay for the extra miles and charges of excessive wear and use. They told me I need to change my tires because it wasn’t with their standard wear. I know you guys will tell me it’s my fault for not reading the lease agreement. I will say, you guys are right, I thought we’re supposed to trust your sales people when we give them all of our information like our social security number. I will never trust them ever again and I will never buy or lease a Lexus because they don’t care about their customers. I am going to tell my story to everyone I know and make sure my story is on every media website. Viktor tricked me and lied to me to sell this car to make his commission. More