
Park Place Lexus Plano
Plano, TX
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Return of phone calls and email Robert Gabriel, Lease Retention Manager of this dealership has the worst customer service I have ever dealt with. Let's say I never dealt with. He wou Robert Gabriel, Lease Retention Manager of this dealership has the worst customer service I have ever dealt with. Let's say I never dealt with. He would email about my lease being up in 6 months and I reply and ask questions on it and what can they offer me when the lease is up. I get no response from him and this is the beginning of the year. Last week he calls and left me a voicemail about some possible options I have when my lease is up and to call him back. I call him back and left a voicemail for him to call me back, still no response. This guy is a waste of time. Dealing with this guy is a joke. Park Place, get your act together and have your guys respond to customers when they return your email and calls. More
Quick and professional experience My wife and I recently leased a GX460. We had our two little ones with us. Brett and team had everything ready to go. We were in and out in less th My wife and I recently leased a GX460. We had our two little ones with us. Brett and team had everything ready to go. We were in and out in less than one hour. Very efficient, professional, and great customer service. Thanks, Brett and Richard for making this a smooth process. More
Wonderful buying experience with Jeremy Burden and team! We had a great experience purchasing with Jeremy Burden and the Park Place Lexus team. Jeremy was kind, patient and made the negotiations very pleasa We had a great experience purchasing with Jeremy Burden and the Park Place Lexus team. Jeremy was kind, patient and made the negotiations very pleasant. He was extremely professional and respectful of our time. Thank you to Jeremy and the team! More
Awesome Experience I don’t like car shopping. I hate it. But with Kelli the experience was remarkable. I have never had an easier car purchase. If you’re in the market c I don’t like car shopping. I hate it. But with Kelli the experience was remarkable. I have never had an easier car purchase. If you’re in the market contact her and let her help you. More
Great Experience This was my first car purchase so I had a lot of questions throughout the process. Jeremy was patient, friendly and transparent throughout. The pri This was my first car purchase so I had a lot of questions throughout the process. Jeremy was patient, friendly and transparent throughout. The primary reason I will recommend Jeremy to friends/family is due to his willingness to maintain the superb customer service AFTER the purchase. Whether early in the morning or late at night I can count on Jeremy and the entire Park Place team to be there when I have questions. Thanks again Jeremy! - Tyler B More
Professional, courteous, transparent and efficient. Samuel provided a remarkable car buying experience. From the beginning, he treated me with honor, dignity and respect. He was honest, thorough and gen Samuel provided a remarkable car buying experience. From the beginning, he treated me with honor, dignity and respect. He was honest, thorough and genuine in his approach to assisting me in choosing the vehicle I wanted. His ability to answer all of my questions about the car and provide a clear picture of what the financing would look like, was extremely beneficial. Kudos to Samuel for winning a new customer to Park Place Lexus! We previously purchased our first two Lexus vehicles at Sewell and had good experiences. However, we decided to use Park Place this time due to the salesperson at Sewell being unable to spend the needed time with us so that we could make the right decision. I also believe his behavior wasn’t genuine which caused him to fail at anticipating my needs. On the contrary, Samuel was totally into making sure we had an experience that would encourage us to tell others. Goodbye Sewell and hello Park Place! This car was for my wife and she is texting me today saying how much she loves her new NX300! If Lexus manufactured a “manly” SUV, I’d get one today. Unfortunately, I have to visit a Jaguar dealer to get something that appeals to me. Thanks Park Place and we will see you next time! Sincerely, Jeff White More
Great! experience I’ve had my first visit to this dealer couple days ago, I’ve met Mo and he was very nice person he showed me couple RX 350 cars, the cars were perfect I’ve had my first visit to this dealer couple days ago, I’ve met Mo and he was very nice person he showed me couple RX 350 cars, the cars were perfectly maintained and he explained all the car features in details, I highly recommended dealing with this person, no pressure no push to make the deal. More
Great buying experiance! This is a great dealer! This is hands down the best buying experience I have ever had at any car dealer. Daniel is a great sales person! He went above This is a great dealer! This is hands down the best buying experience I have ever had at any car dealer. Daniel is a great sales person! He went above and beyond what he needed to do. More
Excellent all the way The communication and personal service was exceptional from start to finish. All our questions were answered and it was very comfortable the whole ti The communication and personal service was exceptional from start to finish. All our questions were answered and it was very comfortable the whole time. Sam was very informative during the test drive and we got our new vehicle quickly. More
Leased new Lexus Sam helped me get through the process without any hiccups. It has been a great experience! I will recommend him to my friends for sure! Sam helped me get through the process without any hiccups. It has been a great experience! I will recommend him to my friends for sure! More