Park Place Lexus Plano

We give Brett with the Service Departent 5 stars. Although the sales and finance team disappointed, Brett's service was superb!! Highly recommend the Service Department at Park Place Lexus. Although the sales and finance team disappointed, Brett's service was superb!! Highly recommend the Service Department at Park Place Lexus. More

Service other departments don’t communicate with correct information. One question 4 different answers. Managers have little to no time to listen to customers. information. One question 4 different answers. Managers have little to no time to listen to customers. More

Very prompt and attentive service. Everyone was very courteous. Quick resolve of my problem and on my way. All good as always. Everyone was very courteous. Quick resolve of my problem and on my way. All good as always. More

I have been a Park Place customer for many years and will continue to be. I leased an Lexus RX350 from Don Mitchell. I love my car so far, may plan to purchase it at the end of the lease. I put very little m continue to be. I leased an Lexus RX350 from Don Mitchell. I love my car so far, may plan to purchase it at the end of the lease. I put very little mileage on a vehicle. The one I turned in, after four years, only had 9651 miles on it. A great car for the next person who might purchase it. More

Excellent service as always! Thomas Gibbs was very polite, helpful and informative as I got my 2020 NX serviced! He’s now my new service guy!! After my service I stopped in Thomas Gibbs was very polite, helpful and informative as I got my 2020 NX serviced! He’s now my new service guy!! After my service I stopped in and talked to Ken Madrid and I ended up purchasing a new car from Ken! I purchased a 2024 BX 350 Hands down Ken was excellent! Very patient and kind and not pushy. Rather he explained things in detail and helped me make a decision to purchase a new car. I couldn’t be happier! This is the 3rd car I have purchased from Park Place Lexus Plano over the past 5 years! More

We own a new 2019 Lexus NX purchased new for my wife. We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to have our repairs done at the dealership through Park Place Body Werks at the end of December 2023. I was assured by my adviser, Adam Perry, that he would contact Toyota Financial for approval of repairs so that our extended warranty for body damage would be approved for reimbursement. By the time I discovered this was never done as promised, it was too late to receive reimbursement costing me $1,000 out of pocket. I contacted the dealership asking to speak with the General Manager twice only to be forwarded to a voicemail where I left my contact information never to receive a return call. I never expressed being angry or upset and only mentioned wanting to have a conversation about a resolution leading to a new purchase. I later discovered that the dealership had changed ownership. This would have never happened with the prior ownership. I was told by a previous employee that many customers have been dissatisfied since the ownership change. I do not know about other customers, but I certainly am extremely disappointed and dissatisfied to the extent that I will no longer be visiting this dealership for future business. It has taken me this long to make a decision and post a review because I do not take making a negative review lightly. Hopefully things have gotten better in the past 6-7 months. More

I am very upset with this dealership, do to construction, ive had to replace 2 tires which cost me 800.00 and under 8000 miles on the tires, company told me i could get the warranty they have on tires and wh ive had to replace 2 tires which cost me 800.00 and under 8000 miles on the tires, company told me i could get the warranty they have on tires and wheels but said it was up to the individual dealership, when you spend that kind of money on cars they should do what they can to help the customer, we meaning dad and i together have had Lexus cars close to 35 years, its like they got my money so dont care about customer service, i drive 83 miles one way for service More

Hello, We had a positive experience today, the attendant in the service department was professional. in the service department was professional. More

Received car back unwashed, considering it was clean going into dealership. Secondly, poor quality in painting touch ups. At least the fixed, in the end, But then see the dirty car. Funny how cars in going into dealership. Secondly, poor quality in painting touch ups. At least the fixed, in the end, But then see the dirty car. Funny how cars in lot were clean. More

Went in for my last of 4 included services and had a new advisor. Things went rather well. advisor. Things went rather well. More