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Park Place Lexus Plano

Plano, TX

Overview
Reviews
Vehicles
4.8
3,501 Reviews
Call Dealership (972) 407-7000
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6785 Dallas Pkwy

Plano, TX

75024

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Showing 74 service reviews

May 27, 2026

Customer service is great! Park Place Lexus is a five star company. They delivers as promise with service and their guarantee. More

by sherryebassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Beukemia, Zach Schwartz
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May 28, 2026 -

Park Place Lexus Plano responded

Thank you for sharing your recent experience with us. We love our clients, and we always try to provide extraordinary experiences for clients like you! Thank you again and we hope you have a wonderful day.

May 18, 2026

Park Place Lexus in Plano is an amazing car dealership and service place. I have used them for many years. My current service advisor, Paul Beukema, always goes above and beyond to give me the very best More

by jefairless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Beukema
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May 22, 2026 -

Park Place Lexus Plano responded

Thank you for your kind words jefairless! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!

May 18, 2026

Thank you to Bryan Martin and Jon Parker for taking great care of me and making every experience at Park Place Lexus great as well! More

by jewels4tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Parker, Jon Parker
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May 22, 2026 -

Park Place Lexus Plano responded

We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.

April 02, 2026

Purchased paint plan for my car. Understood parking lot dings and paint touchups were included., I was very unhappy, . an appointment told not included. Spoke to a manager., car had More

by Powersphyllis5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael , Patrick Jaccar
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Apr 03, 2026 -

Park Place Lexus Plano responded

Hello Powersphyllis5, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

March 28, 2026

Service was completed in a timely and efficient manner. All employees were friendly and courteous. Thanks especially to Paul for his assistance. More

by lmvan65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 30, 2026 -

Park Place Lexus Plano responded

Hello lmvan65, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 20, 2026

the service team is Top Notch! Our service Manager Scott is always on top of things great with communication and getting our needs taken care of quickly! More

by jamesdavidrobinson2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gillett
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Mar 18, 2026 -

Park Place Lexus Plano responded

Thanks for the great rating! We are always happy to help!

February 14, 2026

Scott helped me in a timely fashion with my recall of Lexus NX 350 Sport Handling and he was very professional and pleasant too! More

by janieluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Mitchell
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Mar 18, 2026 -

Park Place Lexus Plano responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

December 04, 2025

The Service Dept. at Park Place Lexus has always been outstanding, my last visit was no different. My Service Advisor, Paul B. is always knowledgeable, personable and More

by dwriach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Beukema, Herb Simonsen
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September 10, 2025

Service other departments don’t communicate with correct information. One question 4 different answers. Managers have little to no time to listen to customers. More

by pjgallivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
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Mar 17, 2026 -

Park Place Lexus Plano responded

Thank you for sharing your feedback. While this review reflects a past visit, your comments regarding communication and product clarity have been reviewed internally as part of our ongoing efforts to improve the sales experience. We appreciate you taking the time to share your perspective.

September 10, 2025

We give Brett with the Service Departent 5 stars. Although the sales and finance team disappointed, Brett's service was superb!! Highly recommend the Service Department at Park Place Lexus. More

by codystewart1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Olumi
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