Park Place Lexus Plano

A bad review, reframed as a case study. I’ve driven Lexus for years — Dubai, Saudi, now the U.S. — and bought and serviced my IS350 exclusively through Sewell Lexus Dallas. An alternator I’ve driven Lexus for years — Dubai, Saudi, now the U.S. — and bought and serviced my IS350 exclusively through Sewell Lexus Dallas. An alternator failure near Plano forced me into Park Place Lexus Plano. Same brand, same (or higher) pricing. The service philosophy could not be more different. The tell isn’t any single interaction — it’s what each dealer optimizes for. Park Place runs a wall of loaner guardrails: 100-mile caps, gas-matching, 12-hour return notice — all enforced aggressively. The message lands as our policy is right, the customer is secondary. Sewell has policies too — looser ones — and I’ve never once had them enforced against me. They lead with respect. That posture showed everywhere. Condescending intake on a $2,000+ work order. My assistant service manager, Tom Gibbs, over-promised on timing. At pickup, Leonardo “Dro” Gonzalez, Assistant Service Manager, addressed me aggressively in Spanish after I said I don’t speak it. His manager first introduced himself as Bryan Black, then — when I questioned it — handed me a card reading Bryan Martin, Service Manager. And a windshield chip that measured under an inch pre-service now sits at 2.4 inches. Bottom line: identical pricing, opposite priorities. One protects its policies; the other earns its clients. More

Customer service is great! Park Place Lexus is a five star company. They delivers as promise with service and their guarantee. Park Place Lexus is a five star company. They delivers as promise with service and their guarantee. More

Park Place Lexus in Plano is an amazing car dealership and service place. I have used them for many years. My current service advisor, Paul Beukema, always goes above and beyond to give me the very best and service place. I have used them for many years. My current service advisor, Paul Beukema, always goes above and beyond to give me the very best service possible. I will always go to Park Place Lexus. Judy Fairless More

Thank you to Bryan Martin and Jon Parker for taking great care of me and making every experience at Park Place Lexus great as well! care of me and making every experience at Park Place Lexus great as well! More

Purchased paint plan for my car. Understood parking lot dings and paint touchups were included., I was very unhappy, . an appointment told not included. Spoke to a manager., car had Understood parking lot dings and paint touchups were included., I was very unhappy, . an appointment told not included. Spoke to a manager., car had been scratched around 15 inches long. He had it fixed. It looks amazing. More

Service was completed in a timely and efficient manner. All employees were friendly and courteous. Thanks especially to Paul for his assistance. All employees were friendly and courteous. Thanks especially to Paul for his assistance. More

the service team is Top Notch! Our service Manager Scott is always on top of things great with communication and getting our needs taken care of quickly! Our service Manager Scott is always on top of things great with communication and getting our needs taken care of quickly! More

Scott helped me in a timely fashion with my recall of Lexus NX 350 Sport Handling and he was very professional and pleasant too! Lexus NX 350 Sport Handling and he was very professional and pleasant too! More

Service other departments don’t communicate with correct information. One question 4 different answers. Managers have little to no time to listen to customers. information. One question 4 different answers. Managers have little to no time to listen to customers. More