Park Place Motorcars Arlington

Staff was very friendly the waiting room and amenities make the experience very comfortable and cozy. make the experience very comfortable and cozy. More

First time customer who received very bad customer service from the beginning to the end of my experience with Park Place. Luxury should be better than what I was offered and received. service from the beginning to the end of my experience with Park Place. Luxury should be better than what I was offered and received. More

Dylan was very kind and very knowledgeable at helping us. He put his best foot forward the first time to get us in our vehicle. Thanks Dylan He put his best foot forward the first time to get us in our vehicle. Thanks Dylan More

Our sales person Moe Khan was a professional end to end (picking the right vehicle to financing). Listened to what we wanted and made it easy to do business with Park Place Arlington. (picking the right vehicle to financing). Listened to what we wanted and made it easy to do business with Park Place Arlington. More

I would like to compliment Park Place Mercedes-Benz of Arlington for their excellent customer service and professionalism throughout the entire process. The staff was honest, respectful, and very knowledg Arlington for their excellent customer service and professionalism throughout the entire process. The staff was honest, respectful, and very knowledgeable, making the purchase experience smooth and stress-free. Their transparency and commitment to customer satisfaction truly stood out. More

Very attentive to our requests. Took time to explain vehicle options and various models available. Took time to explain vehicle options and various models available. More

Our Salesperson Ricky was great. No nonsense and an honest guy. He was extremely friendly and tentative. Explained everything patiently through the contract process. Will definitely No nonsense and an honest guy. He was extremely friendly and tentative. Explained everything patiently through the contract process. Will definitely be buying from him again in the future. More

Ricky was honest, efficient, and all about my car needs…. great buying experiences and my past experience with their service department has been top notch! great buying experiences and my past experience with their service department has been top notch! More

Veronica in the Service Department,, service attributes leaves much to desire. She has left me on hold on several occasions and did not come back to the phone nor try to reconnect. She has made promises (k leaves much to desire. She has left me on hold on several occasions and did not come back to the phone nor try to reconnect. She has made promises (key word promises not just one time) which she did not keep. It was so bad that I had to actually come to the dealership to get a reply about the status of my car, as she promise to call me back before COB. When I arrive at the service department she was leaving for the day, bags pack... However, upon me asking why she did not call me back? She spoke an obvious untruth and told me she was just about to call me. Lastly I have gotten loaners before and I am a very mature man, yet she spoke to me about the restrictions of the loaner like I was a kid. I finally had enough of her inconsistencies, disrespect and lack of customer service. I demanded another customer service representative. I met with Russel on my most recent visit and It was like night and day. Thank you Russel for restoring my faith in Arlington Park Place Mercedes Benz service department. I would advise anyone to think twice about having Veronica as there service manager. I also left a message with the Service Manager on several occasions and he never call me back as well. I guest that just how they roll. More