Park Place Motorcars Arlington

Service I recently purchased a Mercedes. I took my car to Park Place in Arlington for service on May 20, 2019. I had an appointment to get an extra key. I I recently purchased a Mercedes. I took my car to Park Place in Arlington for service on May 20, 2019. I had an appointment to get an extra key. I was told the service would take 10 to 30 minutes which was fine. After about an hour, Alex the service manager arrived. He asked another young lady if she was me and I stood up. He informed me that my car was damaged (but it was not bad). He pulled out his cell phone and showed me a picture of my back bumper and it was scratched up. He informed me that they would repair my car and asked if I had someone who could pick me up. I informed him that I needed a loaner. I received the loaner and left the dealership. On Saturday, June 1, 2019, I received a call from Alex and he informed me that my car was ready. I informed him that I was going out of town and my husband would pick up the car. Well after making some adjustments to my schedule, I went to pick up my car. When I arrived, I told one of the gentlemen that Alex was expecting me, he made a phone call and my car was brought to the service area. I walked around the car and noticed that the bumper was still damaged. Apparently, the dealership attempted to paint over the scratches. The original gentleman that assisted me attempted to use some type of cleaner to remove the scratches. He then told another gentleman to take my car to be detailed. About 15 minutes later the guy returned and stated the man detailing the car stated, he couldn’t buff out the scratches because they were too deep. I then asked for Alex and informed the men working in the service area that my car was damaged at the dealership. Alex finally arrived and asked I thought you were going out of town. I stated I am. I then told him that the work done on my car was not appropriate. I pointed out the scratches to him and he stated that he could still see the scratches. He then informed me that his painter was on vacation and I should take my car out of town, because I couldn’t take the loaner. I informed him that someone else was driving and I was not taking my car home because my husband was going to have a fit. He stated he would call the painter from Fort Worth to fix the damage. I informed him that I needed the loaner again. He asked one of the service assistants in the building to complete the paper work to extend the loaner. The assistant looked in the computer and saw that I was only getting a key made. I informed him that my car was damaged when the key was getting made. Apparently, the damage or the painting service was not in the computer. I left the dealership and informed my husband of the incident. He contacted Alex and requested that a new bumper be put on the car. On Monday, June 3, 2019, I contacted the corporate office and I was told I needed to contact the service manager at the dealership. I contacted Mr. Young and informed him of the incident, because apparently he was not informed of the situation. I stated to him that the manner in which Alex spoke to me lacked professionalism. He did apologized for the incident and explained that replacing the bumper was only an option when my husband requested it and that the loaner could not be taken out of town because it was “only registered to be driven in the DFW area”. He also told me about his experience with driving his loaner out of town. Well, on June 7, 2019, my car still was not ready. My husband had planned a trip for us. He told me we were going to take the loaner. I told him no we are not taking the loaner, because the service manager stated I couldn’t take it. Well, my husband contacted the dealership and informed them that we would be taking the loaner out of town since my car was not ready. He was told the same thing about the loaner but he informed the service manager, that it was not right that my car was brought in for a service and damaged. My husband picked up my car today. I’m still a little upset about the situation. The dealership made me feel like I damaged my car. After this experience, I wish I would have kept my Infiniti. More

Out to get get you; not to win you back After negotiating a reduced price for the car I purchased, I finished the sale and afterwards found out they had only given me one key fob. When I cal After negotiating a reduced price for the car I purchased, I finished the sale and afterwards found out they had only given me one key fob. When I called them back and asked for the other key they told me "there's no funds left in that deal to allow for a 2nd key". After my initial disbelief that a dealer would be so stupid as to haggle over a $100 key fob, I tried to get the salesman to deal smartly, to which he refused. I then have tried escalating the issue to the sales director, who refuses to call me back. Unfathomably stupid move. I will be in the market for another car soon. This sales director and his salesman just threw away a future $50k to $80k sale by screwing me over a $100 key (which would have cost them pennies internally). Instead, they offered to call their Lexus sister store and leverage a discount on a new key (which only ended up being about 25% off of dealership pricing). What kind of sales strategy are you running Park Place Mercedes and how are you training your sales people to win long term customers. Very, very disappointed Addendum - I would like to update this with an acknowledgement and Thank you to the sales team director for following up a few days later and providing the additional/spare key. More