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Park Place Motorcars Dallas
Dallas, TX
1,852 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 10, 2015
Thanks! My buying experience was quick, easy, painless! David was amazing. He listened and got me everything I wanted plus so more! Also, thanks for the teac My buying experience was quick, easy, painless! David was amazing. He listened and got me everything I wanted plus so more! Also, thanks for the teaching advise! More
by mander10
Employees Worked With
David Ward
October 09, 2015
Great experience! David was amazing to work with! Very professional and personable. David and Park Place are very customer centered. I feel pretty spoiled while I am David was amazing to work with! Very professional and personable. David and Park Place are very customer centered. I feel pretty spoiled while I am there:) Thank you David! I will definitely be recommending you. More
by Stacey
Employees Worked With
David Ward
September 17, 2015
Rat on the Service Wheel Plethora of problems with our 2015 GL450. Air bag warning message directing us to the owner's manual which recommends immediate action. We've taken Plethora of problems with our 2015 GL450. Air bag warning message directing us to the owner's manual which recommends immediate action. We've taken the vehicle back to the dealership repeatedly to fix the problem to no avail. Dealership has indicated through its service director, Shane Hazelwood, that problem is "normal". Having 5 children who ride in the vehicle we have lost confidence in the dealership and the MB product. More
by Disappointed in Texas
Employees Worked With
Robert Morris and Shane Hazelwood
September 16, 2015
Putting the Customer first Upon arrival I was greeted with a smile and a firm handshake, this would set the tone for my experience purchasing my first Mercedes Benz. It became Upon arrival I was greeted with a smile and a firm handshake, this would set the tone for my experience purchasing my first Mercedes Benz. It became clear to me that David was less concerned with "the sale" and more concerned with my satisfaction. I have always driven Audi's, and this would be my first endeavor to the world of Mercedes Benz. I must admit, I am a picky person with specific tastes, David was able to find exactly what I was looking for and have the paperwork drawn up in an expedient manor. I am very pleased with my experience and know where and from whom I will be purchasing my next Mercedes Benz. More
by majpiping
Employees Worked With
David Ward
August 27, 2015
David Ward Customer Service#1 I am a woman who never likes to step onto a car lot. But I had heard from friends that Park Place was the exception to the rule AND if I asked for Da I am a woman who never likes to step onto a car lot. But I had heard from friends that Park Place was the exception to the rule AND if I asked for David Ward, as my sales agent, that I would get a professional and non-threatening experience. Well, my friends were right. David exceeded my expectations and the car I bought was great. David made the experience very enjoyable. I was in and out in no time and I love my car. David will be our family's sales agent for life! More
by babajudi
Employees Worked With
David Ward
August 08, 2015
Uncomparable Customer Services I could not have decided what I was going to do before I spoke to this agent, Jay Serio. He patiently spent his time to listen to what we want and cam I could not have decided what I was going to do before I spoke to this agent, Jay Serio. He patiently spent his time to listen to what we want and came up with the deal we both satisfied. Thus, I deeply appreciate him for making my time worth, listening to what we wanted, and bringing out the best deal. Thank you so much! More
by chadlee33
Employees Worked With
Jay Serio
July 19, 2015
Surprise visit While we were looking at the lexus next door we decided to look at a few Mercedes. It was an excellent experience and now I am not sure I want a lexus While we were looking at the lexus next door we decided to look at a few Mercedes. It was an excellent experience and now I am not sure I want a lexus. Daylan was excellent and so informative. Thanks Daylyn! More
by Beck, Pamela
July 14, 2015
Outstanding Service! I am on my second E550 Coupe and I couldn't be happier with the service I receive from Park Place Motorcars. I am always provided excellent service an I am on my second E550 Coupe and I couldn't be happier with the service I receive from Park Place Motorcars. I am always provided excellent service and if something needs further repair or adjustment, they do what it takes to get it done. If need be, they will come to you, leave a loaner while they take your car to the shop. I am extremely picky, and they all know it. I only deal with Jay as he has gotten to know me, my cars and always provides the best customer service. No business is perfect. They had a period of time with high volume due to sales, which isn't a bad thing for them, but had some issues with the valet. Being me, I voiced my concerns to management and the problems were solved. I'm only saying this as I have seen some frustrations on this site and want to let it be known that if you do not communicate what is bothering you, it cannot be fixed! Happy Motoring :) More
by ClintG
Employees Worked With
Jay Moore
June 24, 2015
HORRIBLE Customer Service The customer service of the sales person I encountered was NOT the "Customer One" experience that Mercedes trains its employees to provide. This sales The customer service of the sales person I encountered was NOT the "Customer One" experience that Mercedes trains its employees to provide. This salesman gave me a percentage rate based on his assumption of my credit score with no prior knowledge of my financial situation. He was elusive, rude, presumptuous, and arrogant. He told a story about a homosexual man that came in with "high heels and carrying an Hermes bag" which had NOTHING to do with me. Next he wanted to talk about his kids. It was horrible. Needless to say, I did NOT purchase a car from Park Place. I wasn't even offered water to drink while someone went to find the salesman. This place is horrible and needs to retake the customer service training. More
by venusisgorgeous
May 10, 2015
The most horrible visit to Park Place Mercedes, Dallas I had the most horrible and embarrassing experience with John Stark, a sales consultant at Park Place Mercedes, Dallas on Sat May 10, 2015. I had been I had the most horrible and embarrassing experience with John Stark, a sales consultant at Park Place Mercedes, Dallas on Sat May 10, 2015. I had been working with Mr. Stark for the past couple of months on possibly purchasing a pre-owned 2014 E-Class or a new CLA 250. About 2 weeks ago I purchased a pre-owned ML 350 with Ryan at Park Place Volvo and didn't know Mr.Stark could have sold the car even though it was at their Volvo dealership. A week after that purchase I spoke to Mr. Stark about buying another vehicle and explained that my parents had arranged for the purchase of the ML 350 from Los Angeles and it was a gift for me. I didn't not want to disappoint Mr.Stark as he has always been gracious to me. I told him that I would be ready in the next 2-3 weeks and will make sure I purchase the vehicle with Mr. Stark. I brought the ML350 to the dealership for a car wash and noticed a 2015 VW GTI in the pre-owned lot. I went inside to see if Mr. Stark could show the car to me. He saw me walk toward him in the lobby as he was conversing with his fellow consultants and didn't even greet me. I said hello and he totally ignored me and waited until I asked to see the car. He then said that he wouldn't help me and was going to get someone else to because he had viewed the purchase file for the ML350 and out loud called me a liar in front of his peers. I tried to explain to him what happened and because I had a friend with me and didn't want him to know about my personal finances, but Mr. Stark did not give me a chance to explain. He then raised his voice at me and refused to assist me because I was dishonest. He shouted that I can get someone else to help me and that he was done with me as he walked away. I was mortified by what transpired and he did it in the middle of the lobby in front of his peers and with other clients walking by and they could hear the whole thing. I have never in my life been treated so badly by a sales consultant and especially when I came back to see buy a car from him. I was extremely embarrassed and felt like I never wanted to show my face at the dealership because he degraded me in public as I stood there and took it because I didn't want to embarrass Mr.Stark. I was so shocked at what transpired, I no longer wanted to see the VW anymore and walked back to the service depart to pick up my car. After this incident I most likely will never go back to Park Place Mercedes, Dallas for anything, even though the dealer is only 1.5 miles from my house. I am mad, outraged, and extremely disappointed at how i was treated as a client that almost bought two vehicles in less than 3 weeks. Please contact me at your earliest convenience as I want to provide you with more details on Mr. Stark's behavior. Thank you, Minh Cao aka Trung Cao NEST Design Group, LLC 972-768-0195 mcao1970@gmail.com More
by Minh
Employees Worked With
John Stark
