Worst experience ever! Took my car in for the 70,000 check-up (Flex B). First my service rep had incorrect paperwork saying I was coming in for an oil change. I corrected him. I was told my car would be ready the next day at 9am. I called at 9 to see what was going on. Then I was told 2:30 pm. Starting at 3pm I left a voicemail and 2 texts to see what was going on. At 4pm they said it would be done at 5 pm. Then I couldn't get my invoice emailed to me. Was charged $400 for transmission fluid and filter service, which I did not ask for. They said they would only do that work if the customer requests it. I always do oil change and transmission someplace other than the dealer. On top of all of that, they washed my car and I could barely see out of the windshield because it was so smeared. Their solution was to give me $205 off my next visit and a platinum car wash. By far the worst customer service I have ever experienced.