Park Place Motorcars Dallas

5 stars for Zebb Sommer! Brought my truck in yesterday for maintenance and had an excellent experience Zebb was professional, honest, and took the time to explain everything Brought my truck in yesterday for maintenance and had an excellent experience Zebb was professional, honest, and took the time to explain everything and give me great advice for the future. You can tell he really knows his stuff and cares about his customers. Very Highly recommend! More

Erik is a great salesman and made the process a smooth one. Will always use him for my Mercedes purchases. one. Will always use him for my Mercedes purchases. More

Great experience. Keith Taylor was very knowledgeable about the car that look at online. Very good salesman. Came in to look and test drive and purchased. Clean place, Keith Taylor was very knowledgeable about the car that look at online. Very good salesman. Came in to look and test drive and purchased. Clean place, snacks and drinks are provided in the waiting area. If you looking for new are used car check Park Place out. I purchased a used vehicle with low mileage and was pleased how the car looked and drove. Ask for Keith Taylor More

Elite Customer Service and Experience. True embodiment of a valued customer. Enjoyed the process with no stress. True embodiment of a valued customer. Enjoyed the process with no stress. More

Mike Cotter has been outstanding in handling our requirements and with great empathy & professionalism. He understood our needs from the first meeting and ensured to make our buying experience smoot requirements and with great empathy & professionalism. He understood our needs from the first meeting and ensured to make our buying experience smoother than it could have been. We also met Jonathan from service team and it has been an outstanding service experience with him as well. Overall a great team at this dealership! Keep it up! More

Quality service. No games. Tony was straightforward and super helpful. Definitely an exemplary dealership. Will definitely do business there again. No games. Tony was straightforward and super helpful. Definitely an exemplary dealership. Will definitely do business there again. More

Sales experience was great working with Erik Bohdan. The software now in use for sales makes it very easy to complete the whole process The software now in use for sales makes it very easy to complete the whole process More

I would not recommend this dealership. We met with Keith, test drove the vehicle, and shook hands on a deal. He asked us to come back the next day to finalize the paperwork. The foll We met with Keith, test drove the vehicle, and shook hands on a deal. He asked us to come back the next day to finalize the paperwork. The following day there was very little communication, and we were eventually asked to wait one more day due to the weather. We later found out the vehicle had actually been sold to someone else. Overall, it was a frustrating experience and a big waste of time due to poor communication and lack of follow-through. I would not choose to work with this dealership or with Keith again. If you decide to go here, I hope your experience is better than ours. More

I had a very disappointing experience with Park Place Motorcars Dallas, and unfortunately it completely failed to live up to the reputation and standards the dealership claims to represent. On Monday, Motorcars Dallas, and unfortunately it completely failed to live up to the reputation and standards the dealership claims to represent. On Monday, March 9, 2026, I visited the dealership with my mother to look at a 2020 Mercedes-Benz GLE that we were interested in purchasing for her. We worked with a salesperson named Keith, who showed us the vehicle and took us on a test drive. After the test drive, my mother decided she wanted the car and we clearly communicated to Keith that we were ready to buy it. He even congratulated my mother on the purchase, which gave us every reason to believe the deal was essentially secured. Because it was already past the dealership’s closing time, I told Keith we could return the next morning to finalize everything. He agreed and told us that would be perfectly fine. The next day (Tuesday), I sent Keith all of the information he requested so we could move forward with the purchase. Hours went by and I did not hear back from him. I finally called around 5:30 PM, and Keith told me they were conducting a hail drill and that all vehicles had been moved inside, so he could not access the GLE. He said we would have to finalize everything Wednesday morning instead. Unfortunately I could not personally go Wednesday, so my brother took my mother to the dealership on Wednesday, March 11 to complete the purchase. That is when we were told something shocking: they could not sell us the vehicle because someone had supposedly placed a deposit on it the previous week. This makes absolutely no sense and is extremely frustrating for several reasons: 1. We spent three days working directly with Keith about this exact vehicle. 2. At no point did he ever mention there was an existing deposit on the car. 3. He allowed us to test drive it, told us we could buy it, and even congratulated my mother. 4. Because we believed the purchase was happening, we passed on other vehicles we were considering. If there truly was a deposit already placed on the vehicle the week before, that information should have been disclosed immediately on Monday before we ever took a test drive or discussed buying the car. The situation ultimately wasted several days of our time and created unnecessary frustration for my mother. What makes the situation even worse is that we did not receive so much as a courtesy apology from management for the confusion and poor communication. For a dealership that markets itself as a premium luxury car buying experience, this level of professionalism and transparency is extremely disappointing. Whether this was due to poor communication, disorganization, or something else entirely, the end result is the same: our time was wasted and expectations were set that the dealership could not fulfill. I hope Park Place Motorcars Dallas takes situations like this seriously and improves their communication and sales processes so other customers do not have the same experience. More