Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Park Place Motorcars Dallas
Dallas, TX
1,816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,816 reviews
September 19, 2014
I love Park Place Mercedes Benz! Park Place Mercedes and their staff are the best in the business. This is my second car purchased from PPM and Bryan Chaffee made the experience absol Park Place Mercedes and their staff are the best in the business. This is my second car purchased from PPM and Bryan Chaffee made the experience absolutely seamless. I was in/out in less than an hour - traded in the old one, picked out the new one, signed the paper work and drove out. He's super organized and thinks of every detail. CJ Harper in the service area is equally professional and customer-oriented. More
by sbv1962
Employees Worked With
JC Harper, Bryan Chaffee
September 19, 2014
Long time driver, first time buyer What can I say beside "WOW"!? From start to finish this was a very pleasant experience. I've been driving the same truck for 13 years. My father purch What can I say beside "WOW"!? From start to finish this was a very pleasant experience. I've been driving the same truck for 13 years. My father purchased it for me when I turned 16 so I had no interaction with any salespeople. From what I've seen on TV and in the movies I expected car salesmen (and women) to be looking out for no one but themselves, trying to make you feel like you got a good deal while actually laughing all the way to the bank. I can honestly say the experience I had buying this Smart car was nothing like that. What Dan lacked in knowledge about the car he more than made up for with kindness and zeal. He happily rode around with me on the short test drive and took me to see the selection of cars you had in storage outside of the dealership. His kindness put me at ease and I got the feeling he genuienely cared about getting me the car I wanted, not just the car you guys wanted me to buy. And his candor was a breath of fresh air. For every question he didn't have an answer for, he told me so and promptly found the answer. Most of those answers were communicated through email since I live in Tyler and was in Dallas the day I stopped by for other reasons. His replys were prompt and when I stopped responding to his email because I got busy with school and wanted some time to think about the purchase, he didn't pester me but did send me an email once or twice with more information just so I would know he was still on the lookout for the model I wanted. When I had made up my mind he quickly put me in touch with Alan, with whom I had met briefly met before my test drive but was busy helping another customer. Alan and I communicated by phone over a couple of days to discuss the particular car I was getting and the purchase price. Again, his honesty was refreshing and at no point did I feel like he was pressuring me into a decision I wasn't comfortable with (I relayed this story to my mother who told me my aunt had almost the exact opposite experience buying an SUV that cost almost twice what I paid and that from now on I should go with everyone since I know how to "handle" car salesmen. But really, I don't feel like I did anything special.). After settling on a price I was again pleasantly surprised to find out that in order to accommodate me not having a ride to Dallas, Dan would bring the car to me. This was truly an ineffable gesture since I've never heard of anything remotely like that happening. I was giddy with joy when my new Smart car showed up and have that same feeling every time I go somewhere and realize again that I get to drive this awesome beast!! I can't imagine having a more pleasant experience and I recommend the car and the dealership to everyone who asks, which is a lot of people since there're only about 5 of these cars in Tyler (but mine's the best looking). I have pity on anyone who buys a new car and doesn't feel how I've felt for the past 3 weeks. It's the biggest purchase I've ever made and it's almost my proudest. Thank you all for the wonderful experience and if you have a whole team of Dan's and Alan's then I have a feeling your dealership will be around for a long time. If I don't get sandwiched between 2 semi's on I-20 I will definitely be buying one of these for my kids someday!! More
by hpstewart2
Employees Worked With
Dan and Alan
September 17, 2014
Excellent Pre-Sales Customer Service Sue Hagle and Lucina provided me with excellent customer service while shopping for a new Mercedes E400. The test drives were wonderful and all reque Sue Hagle and Lucina provided me with excellent customer service while shopping for a new Mercedes E400. The test drives were wonderful and all requested information was provided promptly. More
by bobtadlock
Employees Worked With
Lucina, Sue Hagle
September 15, 2014
First Mercedes Diesel I had been in the market for a new car for quite awhile, and I was fully expecting to buy from one of the large area wholesalers in Carrollton or Hous I had been in the market for a new car for quite awhile, and I was fully expecting to buy from one of the large area wholesalers in Carrollton or Houston or buying-and-flying from an ebay sale. I kept an eye out, however, for the outside-chance that I'd find a good deal on a CPO SUV on MBUSA dot com. I had a very specific car in mind: I wanted a 2009 or 2010 M-class diesel. When one popped-up at Park Place Mercedes, I drove down fully intending to grab it because it was competitively priced; low mileage; it was in my backyard; I didn't have any shady Internet dealings or questionable history from wholesalers to deal with; and to top it off, it was a CPO. The car itself was impeccable. To say it looked brand-new is cliche, but people get in and can't believe it is more than five years old. Their CPO process and detail team operate with surgical precision. In terms of the sale, I had a great with the Internet Sales team. I knew that was the exact car I wanted, so I wasn't really "sold" the car; rather the sales team was there to make the process as smooth as possible. They still negotiated with me and I left feeling like I got a pretty good deal, More
by Ryan Burns
Employees Worked With
Shilo Gipson
September 14, 2014
Excellent Customer Service! Excellent Product We love Park Place and never go anywhere else. Michael Brignac is our dealer and he is fantastic to work with. We get excellent help and love MB prod We love Park Place and never go anywhere else. Michael Brignac is our dealer and he is fantastic to work with. We get excellent help and love MB products. More
by DTKnight
Employees Worked With
Michael Brignac
September 12, 2014
first time at Park Place I'm on my third Mercedes. This was my first time at Park Place and it was definitely my best car buying experience. Winston was easygoing and low ke I'm on my third Mercedes. This was my first time at Park Place and it was definitely my best car buying experience. Winston was easygoing and low key, But when it came time to buy, he was quick and proficient. I enjoyed the whole experience, and normally I dread car purchases. Thank you Park Place, you changed my perception of car dealerships. More
by glenda finnegan
Employees Worked With
Winston Holyfield
September 11, 2014
pre owned my experience with Park Place was straightforward and honest.I live out of town and made the deal over the Internet and phone.Shiloh was a great sales my experience with Park Place was straightforward and honest.I live out of town and made the deal over the Internet and phone.Shiloh was a great salesman,when considering my next purchase I will return to this dealership. More
by tenncboy
Employees Worked With
shilo Gipson, Shilo Gipson
September 08, 2014
"Sixth New Park Place Automobile in Last 10 Years" Have now leased and/or purchased 6 cars from three different Park Place locations during the last 10 years. These transactions include 3 Mercedes, 2 Have now leased and/or purchased 6 cars from three different Park Place locations during the last 10 years. These transactions include 3 Mercedes, 2 Lexus and 1 Jaguar. The reason we continue to return to Park Place is the levels of satisfaction we've enjoyed relative to all six of these transactions. Our most recent lease was for a 2015 SL550 from Nedd Ross in Dallas. Nedd was a pleasure to work with and was also most helpful in making the arrangements for our European Delivery Program pick-up of our new car at the Mercedes-Benz Factory in Sindelfingen, Germany. With his assistance and that of the other EDP professionals, this marvelous experience went seamlessly. We recommend recommend Nedd as a sales professional and look forward to working with him when we next lease or buy a new Mercedes. More
by joeandjoellen
Employees Worked With
Nedd Ross
September 05, 2014
Another great purchase I bought an ML 350 from Winston Holyfield. This is my second car purchase from him. The whole experience was wonderful. Winston is an asset to the I bought an ML 350 from Winston Holyfield. This is my second car purchase from him. The whole experience was wonderful. Winston is an asset to the Park Place dealership as well as all of the staff. I would recommend a purchase from this dealership to anyone. More
by jgwright
Employees Worked With
Winston Holyfield
September 04, 2014
Bought My Dream Car Purchased a new E63 AMG from Chris Rupert. He was awesome! Spent lots of time working with me on the sale and explanation of the great features of t Purchased a new E63 AMG from Chris Rupert. He was awesome! Spent lots of time working with me on the sale and explanation of the great features of the car. The purchasing process was very smooth and the service has been excellent. Go see Chris he is great. More
by Go Broncos
Employees Worked With
Chris Rupert
