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Park Place Motorcars Dallas

Dallas, TX

4.6
1,818 Reviews

6113 Lemmon Ave

Dallas, TX

75209

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Showing 1,818 reviews

April 02, 2021

Purchasing a car at Park Place Motorcars Dallas has been an excellent experience. My sales person David Ward has continued to meet my needs on each visit. Thank you Mr. Joel Moss for your assistance as well More

by nicolecrowder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ward, Joel Moss
Apr 05, 2021 -

Park Place Motorcars Dallas responded

Hi, thank you for taking the time to rate us! You really made our day today.

March 31, 2021

Eric Johnson is amazing. He worked out a deal for me when I thought there was no hope. He helped me move from a lease to a purchase in record time. It was good to see the pandemic didn't win this one. I'm h More

by sstewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Apr 05, 2021 -

Park Place Motorcars Dallas responded

Hi, thank you for your review! Happy motoring!

March 28, 2021

The communication seemed to lagged with the sales person. When I would ask a question, it would take a day or two before I received a response. Then responses didn't always compute. I was informed that th More

by lively.lively9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
eric peterson, Eric Peterson
March 23, 2021

Easy, seamless, & flawless process! Flew in and they picked me up from the airport & was able to test drive, sign, pay & keys out the door all in less than 2 hours. Would 100% buy from them again. More

by Ashcox4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Augustine Oboh
Mar 25, 2021 -

Park Place Motorcars Dallas responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

March 16, 2021

Terrible service and terrible customer service (my vehicle was super late and the "loaner" was limited in miles. I was at this location for over 1.5 hours and they didnt seem to care (just empty apolo More

by filmonzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Mar 16, 2021 -

Park Place Motorcars Dallas responded

Hi Filmon, thank you for sharing your feedback with us. We apologize for the excessive wait time. We connected with the team and it appears the estimate for the repairs of your vehicle totaled to more than the value of the car itself, and your extended warranty would not cover the repairs. Our Service Director and Managers has attempted to reach out to you. At your convenience, please give them a call back so they can further discuss your options with you. Thank you.

March 12, 2021

KaDarius was a breath of fresh air to work with. The whole car buying experience can be long and dreadful. But KaDarius an absolute pleasure. He was very professional and knowledgeable. He respected wha More

by gladys_fuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KaDarius Durham
Mar 15, 2021 -

Park Place Motorcars Dallas responded

Thank you again for taking the time to let us know how we did!

March 10, 2021

JD made the process smooth for me. He knew what I wanted, had the car ready to drive and sealed the deal without me being there all day. He was efficient, gave me a good deal and explained all the perks of o More

by Dr Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD Daniels
Mar 12, 2021 -

Park Place Motorcars Dallas responded

Dr Clark, we really appreciate this positive review! Thanks so much!

March 09, 2021

From Sales to Service - there are no apparent protocols or standard operating procedures found here. Everyone shoots from the hip making the overall experience quite frustrating. I leased the vehicle on J More

by Jsandoval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Morris
Mar 15, 2021 -

Park Place Motorcars Dallas responded

Hi there, thank you for sharing that feedback with us and we apologize for the inconveniences you have received this far! It is to my understanding you have been able to connect with our General Manager, Robert Morris. He oversees all operations at Motorcars Dallas and will be able to streamline any conflicts that arise. Again, we are so sorry for the inconveniences you have received during your purchase and service process and we hope to be able to make right by them. Thank you!

Mar 23, 2021 -

Jsandoval responded

Unfortunately, I received a call from the sales person who changed her story concerning the sales deal and after having my vehicle serviced twice the noise coming from the back which seems like a sensor or rear wiper etc. continues to occur.

March 08, 2021

Park place motorcars provides with the best class leading services. Hassle free service. If you buy from here there will no problem in any services you require from them. More

by Yug Thakkar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Anderson
Mar 09, 2021 -

Park Place Motorcars Dallas responded

Thank you! We hope to be of service to you again!

March 04, 2021

Very rude. She seemed like she didn’t want to bother even helping us..like she was forced and humoring is. Very dismissive and unfriendly. If stopped caring to buy a car it was because of her. So rude and ki More

by zk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Judy Choung
Mar 16, 2021 -

Park Place Motorcars Dallas responded

Hi there, thank you for providing us that feedback and we are so sorry for the unfortunate experience you received. We would really like the opportunity to turn this around for you since the experience you received does not reflect our culture. At your convenience, please email me at social@parkplace.com with the best contact info to reach you at and I would be happy to connect you with a manager so we can streamline all of your questions for you. Thank you!

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